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Relational NPS Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend our company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Why did you give that rating?
3.
How would you rate our products regarding the following aspects?
Poor
Below average
Average
Above average
Excellent
Quality
Poor
Below average
Average
Above average
Excellent
Value for money
Poor
Below average
Average
Above average
Excellent
Effectiveness
Poor
Below average
Average
Above average
Excellent
Customer service
Poor
Below average
Average
Above average
Excellent
4.
Which of the following words would you use to describe our company?
Reliable
Useful
Unique
Good value for money
Fun
Overpriced
Impractical
Ineffective
Unreliable
Boring