Red Arrow Re-Launch Survey

Customer Feedback

Safety and Customer Service are two very important Core Values to us. During this pandemic we ceased operations in the name of public safety to help flatten the curve.

However, we fully recognize how important our service is to our customers, to businesses, and to the communities we connect. Therefore, we are planning a well prepared, disciplined approach to how we resume our operations.

Your input is essential to helping us understand your ‘new normal’. Thank you.

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* 1. If you would like to be entered to win a free future trip anywhere Red Arrow travels, please enter your name and email address.

Name

Email Address

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* 2. After this pandemic, will you still travel with Red Arrow?

Yes

Why?

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* 3. Where will you travel with us first?

Lethbridge (or along the Calgary-Lethbridge Route)

Calgary

Red Deer

Edmonton

Camrose

Cold Lake/Bonnyville

Fort McMurray (or along the Edmonton-Fort McMurray Route)

Grande Prairie (or along the Edmonton-Grande Prairie Route)

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* 4. When do you plan on travelling with us?

As soon as you resume service

Within one month

Within three months

Within six months

Within a year

More than a year

Only once I am vaccinated

Never

If never, why?

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* 5. What will be the main reason for your next trip?

Visit friends and family

School/training

Work related

Medical appointment

Tourism (events, attractions, sightseeing)

Other (please specify)

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* 6. When we resume operations, please rank the following in order of importance (1 = Most Important, 6 = Least Important).

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* 7. We will be offering several Personal Protective Equipment (PPE) items once we relaunch. Would you be interested in purchasing any of these from Red Arrow?

Mask $3

Disposable Gloves (Set of 3) $3

Personal Hand Sanitizer $3

All of the above in a package for $7

I will bring my own.

I don't believe these are required.

Red Arrow Re-Launch Survey

Customer Feedback

Question Title

* 1. If you would like to be entered to win a free future trip anywhere Red Arrow travels, please enter your name and email address.

Question Title

* 2. After this pandemic, will you still travel with Red Arrow?

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* 3. Where will you travel with us first?

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* 4. When do you plan on travelling with us?

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* 5. What will be the main reason for your next trip?

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* 6. When we resume operations, please rank the following in order of importance (1 = Most Important, 6 = Least Important).

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* 7. We will be offering several Personal Protective Equipment (PPE) items once we relaunch. Would you be interested in purchasing any of these from Red Arrow?

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* 8. What date would you like to see Red Arrow start running again?

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* 9. As we re-launch, are there any specific improvements you would like to see in our service?