Banking Industry Customer Satisfaction Survey 2024

Kenya Bankers Association (KBA) is conducting this Customer Satisfaction Survey to better understand your expectations as a bank customer. As a key enabler of growth and development, KBA collaborates with its member banks to provide access to information about financial services and to foster a supportive environment for businesses and individuals to thrive. Your responses will remain anonymous and will be used to provide an industry-wide overview without any personally identifiable information.

Question Title

* 1. Do you hold accounts with more than one bank?

Yes