Bureau of Vital Records and Statistics Customer Service Survey

We are interested in your opinions about your interaction with our office. Please give us two minutes of your time to answer the questions below. Thank you in advance for your assistance.

Note: Questions marked with an asterisk (*) require an answer.

Question Title

* 1. Why did you contact our office today?

Requesting a birth certificate

Requesting a death certificate

Requesting a marriage license or certificate

Requesting a correction to a certificate

Seeking general information about procedures or processes

Registering a complaint or concern

Seeking information about adoptions

Checking on the status of a certificate request

Seeking information about the LEERS system

Other (please specify)

Question Title

* 2. Did any of the following impact your ability to access any of our services?

Transportation

Cost of services

Language barrier

Physical or other disability

Not applicable

Other (please specify)

Question Title

* 3. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral/Neither positive nor negative

Somewhat negative

Very negative

Question Title

* 4. How well did we understand your request, questions, or concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Not applicable

Question Title

* 5. How much time did it take us to address your request, questions, or concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

Question Title

* 6. How knowledgeable was our staff in addressing your request, questions, or concerns?

Extremely knowledgeable-able to answer all of my questions/concerns

Very knowledgeable-able to answer most of my questions/concerns

Somewhat knowledgeable-able to answer some of my questions/concerns

Uninformed- only able to answer a few of my questions/concerns

Extremely uninformed-unable to answer any of my questions/concerns

Not applicable

Question Title

* 7. Overall, how would you rate the quality of our facilities/office appearance?

Very positive

Somewhat positive

Neutral/Neither positive nor negative

Somewhat negative

Very negative

Not applicable

Question Title

* 8. How likely is it that you would recommend contacting our office to a friend or colleague?

Not at all likely

Extremely likely

Question Title

* 9. Do you have any other comments?

Thank you for your time and attention. We will use your response to help ensure quality service for all Vital Records customers.