Quick Question -- Human Factors Findings

Question Title

* 1. Which CAA certificates/approvals does your company hold (repair station/approved maintenance organizations only). Include both "full" certifications as well as those held under bilateral agreements. Check all that apply.

ANAC Brazil

CAAC (China)

CAAS (Singapore)

CASA (Australia)

EASA

FAA

TCCA

UK CAA

Other (list)

Question Title

* 2. Please share lessons learned from the discrepancies found because of the following audits/reports. To answer this question, describe in general terms the actual findings or lessons (ARSA will use this information to produce general training sessions).

For example, for "Voluntary reports from employees" a response could be "Problems with tool availability were slowing down work, forcing technicians to either wait for a tool or change orders of operations to complete tasks."

Do not include identifying information or references, just the basic information/description:

Voluntary reports from employees.

Internal audits.

Warranty returns.

Government agency inspections.

Customer examinations.

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* 3. Please share your current practices related to including these "lessons learned" in your training program. Include examples note only related to human factors, but also include any other training needs assessment or presentation activities impacted by audit or other findings described above.