Prospect Heights Public Library District Community Survey

Prospect Heights Public Library District invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Alex Todd, 847-259-3500, atodd@phpl.info.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!

Question Title

* 1. Please indicate which library you have a card from:

Prospect Heights Public Library District

Arlington Heights Public Library District

Indian Trails Public Library District

Mount Prospect Public Library

I do not have a library card.

I have a card from another library. (Please specify the library.)

Question Title

* 2. When do you most often use the library? (Check all that apply.)

Morning

Afternoon

Evening

Weekend

Other (please specify)

Question Title

* 3. If you do not have a Prospect Heights Library card or do not use the library, please indicate the reason below. (Check all that apply.)

I am too busy to get a card.

I am too busy to use the library.

I don't know if I'm eligible to get a card.

The library's hours of operation don't work for me/my family.

The library is too far from home.

I do not have transportation.

I use the library at my school/college.

I primarily use a neighboring public library.

I buy my own books, magazines, movies, and music.

Everything I want/need I can get on my phone/tablet/computer.

I don't know what the library has to offer me.

The library doesn't have anything I want or need.

I am unable to pay my lost item fees.

I do not feel comfortable at the library.

Everyone in my household shares a library card.

Other (please specify)

Question Title

* 4. If you frequently use another public library in the area, please indicate which library and what you like about that library.

Question Title

* 5. How satisfied are you with the Prospect Heights Public Library District overall?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

N/A

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

N/A

Question Title

* 6. Please rate how satisfied you are overall with the following aspects of the library.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Selection in the library's collections	Selection in the library's collections Very Satisfied	Selection in the library's collections Satisfied	Selection in the library's collections Neutral	Selection in the library's collections Dissatisfied	Selection in the library's collections Very Dissatisfied	Selection in the library's collections N/A
Ease of access to library collections	Ease of access to library collections Very Satisfied	Ease of access to library collections Satisfied	Ease of access to library collections Neutral	Ease of access to library collections Dissatisfied	Ease of access to library collections Very Dissatisfied	Ease of access to library collections N/A
Library building	Library building Very Satisfied	Library building Satisfied	Library building Neutral	Library building Dissatisfied	Library building Very Dissatisfied	Library building N/A
Atmosphere in the library	Atmosphere in the library Very Satisfied	Atmosphere in the library Satisfied	Atmosphere in the library Neutral	Atmosphere in the library Dissatisfied	Atmosphere in the library Very Dissatisfied	Atmosphere in the library N/A
Customer service	Customer service Very Satisfied	Customer service Satisfied	Customer service Neutral	Customer service Dissatisfied	Customer service Very Dissatisfied	Customer service N/A
Technology available at the library	Technology available at the library Very Satisfied	Technology available at the library Satisfied	Technology available at the library Neutral	Technology available at the library Dissatisfied	Technology available at the library Very Dissatisfied	Technology available at the library N/A
Library website	Library website Very Satisfied	Library website Satisfied	Library website Neutral	Library website Dissatisfied	Library website Very Dissatisfied	Library website N/A
Library social media	Library social media Very Satisfied	Library social media Satisfied	Library social media Neutral	Library social media Dissatisfied	Library social media Very Dissatisfied	Library social media N/A
Library programs	Library programs Very Satisfied	Library programs Satisfied	Library programs Neutral	Library programs Dissatisfied	Library programs Very Dissatisfied	Library programs N/A
How well my culture and/or interests are represented in the library's collections	How well my culture and/or interests are represented in the library's collections Very Satisfied	How well my culture and/or interests are represented in the library's collections Satisfied	How well my culture and/or interests are represented in the library's collections Neutral	How well my culture and/or interests are represented in the library's collections Dissatisfied	How well my culture and/or interests are represented in the library's collections Very Dissatisfied	How well my culture and/or interests are represented in the library's collections N/A
How well my culture and/or interests are represented in the library's events	How well my culture and/or interests are represented in the library's events Very Satisfied	How well my culture and/or interests are represented in the library's events Satisfied	How well my culture and/or interests are represented in the library's events Neutral	How well my culture and/or interests are represented in the library's events Dissatisfied	How well my culture and/or interests are represented in the library's events Very Dissatisfied	How well my culture and/or interests are represented in the library's events N/A

Question Title

* 7. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

Question Title

* 8. Please rate your comfort level using the following library services.

	Very comfortable	Comfortable	Slightly comfortable	Not at all comfortable	I am aware of this service but have not used it.	I am not aware of this service.
Checking out materials in the library	Checking out materials in the library Very comfortable	Checking out materials in the library Comfortable	Checking out materials in the library Slightly comfortable	Checking out materials in the library Not at all comfortable	Checking out materials in the library I am aware of this service but have not used it.	Checking out materials in the library I am not aware of this service.
Finding materials on my own in the library	Finding materials on my own in the library Very comfortable	Finding materials on my own in the library Comfortable	Finding materials on my own in the library Slightly comfortable	Finding materials on my own in the library Not at all comfortable	Finding materials on my own in the library I am aware of this service but have not used it.	Finding materials on my own in the library I am not aware of this service.
Asking for help finding materials in the library	Asking for help finding materials in the library Very comfortable	Asking for help finding materials in the library Comfortable	Asking for help finding materials in the library Slightly comfortable	Asking for help finding materials in the library Not at all comfortable	Asking for help finding materials in the library I am aware of this service but have not used it.	Asking for help finding materials in the library I am not aware of this service.
Asking questions about my library account	Asking questions about my library account Very comfortable	Asking questions about my library account Comfortable	Asking questions about my library account Slightly comfortable	Asking questions about my library account Not at all comfortable	Asking questions about my library account I am aware of this service but have not used it.	Asking questions about my library account I am not aware of this service.
Using the library's online catalog	Using the library's online catalog Very comfortable	Using the library's online catalog Comfortable	Using the library's online catalog Slightly comfortable	Using the library's online catalog Not at all comfortable	Using the library's online catalog I am aware of this service but have not used it.	Using the library's online catalog I am not aware of this service.
Using Hoopla or Libby/OverDrive	Using Hoopla or Libby/OverDrive Very comfortable	Using Hoopla or Libby/OverDrive Comfortable	Using Hoopla or Libby/OverDrive Slightly comfortable	Using Hoopla or Libby/OverDrive Not at all comfortable	Using Hoopla or Libby/OverDrive I am aware of this service but have not used it.	Using Hoopla or Libby/OverDrive I am not aware of this service.
Registering for events through the online event calendar	Registering for events through the online event calendar Very comfortable	Registering for events through the online event calendar Comfortable	Registering for events through the online event calendar Slightly comfortable	Registering for events through the online event calendar Not at all comfortable	Registering for events through the online event calendar I am aware of this service but have not used it.	Registering for events through the online event calendar I am not aware of this service.
Using passport services	Using passport services Very comfortable	Using passport services Comfortable	Using passport services Slightly comfortable	Using passport services Not at all comfortable	Using passport services I am aware of this service but have not used it.	Using passport services I am not aware of this service.

Please list any other library services that you are not comfortable using.

Question Title

* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

	Very valuable	Valuable	Neutral	Slightly valuable	Not valuable at all	Not aware this was available at the library
Physical materials to check out	Physical materials to check out Very valuable	Physical materials to check out Valuable	Physical materials to check out Neutral	Physical materials to check out Slightly valuable	Physical materials to check out Not valuable at all	Physical materials to check out Not aware this was available at the library
Digital materials to download	Digital materials to download Very valuable	Digital materials to download Valuable	Digital materials to download Neutral	Digital materials to download Slightly valuable	Digital materials to download Not valuable at all	Digital materials to download Not aware this was available at the library
Use of a computer or printer	Use of a computer or printer Very valuable	Use of a computer or printer Valuable	Use of a computer or printer Neutral	Use of a computer or printer Slightly valuable	Use of a computer or printer Not valuable at all	Use of a computer or printer Not aware this was available at the library
To get help from staff	To get help from staff Very valuable	To get help from staff Valuable	To get help from staff Neutral	To get help from staff Slightly valuable	To get help from staff Not valuable at all	To get help from staff Not aware this was available at the library
Use of WiFi	Use of WiFi Very valuable	Use of WiFi Valuable	Use of WiFi Neutral	Use of WiFi Slightly valuable	Use of WiFi Not valuable at all	Use of WiFi Not aware this was available at the library
To make copies or send a fax	To make copies or send a fax Very valuable	To make copies or send a fax Valuable	To make copies or send a fax Neutral	To make copies or send a fax Slightly valuable	To make copies or send a fax Not valuable at all	To make copies or send a fax Not aware this was available at the library
To attend a program	To attend a program Very valuable	To attend a program Valuable	To attend a program Neutral	To attend a program Slightly valuable	To attend a program Not valuable at all	To attend a program Not aware this was available at the library
Use of children's play area	Use of children's play area Very valuable	Use of children's play area Valuable	Use of children's play area Neutral	Use of children's play area Slightly valuable	Use of children's play area Not valuable at all	Use of children's play area Not aware this was available at the library
To read	To read Very valuable	To read Valuable	To read Neutral	To read Slightly valuable	To read Not valuable at all	To read Not aware this was available at the library
To learn or be inspired	To learn or be inspired Very valuable	To learn or be inspired Valuable	To learn or be inspired Neutral	To learn or be inspired Slightly valuable	To learn or be inspired Not valuable at all	To learn or be inspired Not aware this was available at the library
To work or study	To work or study Very valuable	To work or study Valuable	To work or study Neutral	To work or study Slightly valuable	To work or study Not valuable at all	To work or study Not aware this was available at the library
Use of online databases (such as Ancestry or Tutor.com)	Use of online databases (such as Ancestry or Tutor.com) Very valuable	Use of online databases (such as Ancestry or Tutor.com) Valuable	Use of online databases (such as Ancestry or Tutor.com) Neutral	Use of online databases (such as Ancestry or Tutor.com) Slightly valuable	Use of online databases (such as Ancestry or Tutor.com) Not valuable at all	Use of online databases (such as Ancestry or Tutor.com) Not aware this was available at the library
To attend social gatherings	To attend social gatherings Very valuable	To attend social gatherings Valuable	To attend social gatherings Neutral	To attend social gatherings Slightly valuable	To attend social gatherings Not valuable at all	To attend social gatherings Not aware this was available at the library
Use of a meeting room	Use of a meeting room Very valuable	Use of a meeting room Valuable	Use of a meeting room Neutral	Use of a meeting room Slightly valuable	Use of a meeting room Not valuable at all	Use of a meeting room Not aware this was available at the library
Use of local history resources	Use of local history resources Very valuable	Use of local history resources Valuable	Use of local history resources Neutral	Use of local history resources Slightly valuable	Use of local history resources Not valuable at all	Use of local history resources Not aware this was available at the library
Use of notary services	Use of notary services Very valuable	Use of notary services Valuable	Use of notary services Neutral	Use of notary services Slightly valuable	Use of notary services Not valuable at all	Use of notary services Not aware this was available at the library
Use of The Lab (technology and creative tools)	Use of The Lab (technology and creative tools) Very valuable	Use of The Lab (technology and creative tools) Valuable	Use of The Lab (technology and creative tools) Neutral	Use of The Lab (technology and creative tools) Slightly valuable	Use of The Lab (technology and creative tools) Not valuable at all	Use of The Lab (technology and creative tools) Not aware this was available at the library
To renew license plates	To renew license plates Very valuable	To renew license plates Valuable	To renew license plates Neutral	To renew license plates Slightly valuable	To renew license plates Not valuable at all	To renew license plates Not aware this was available at the library

Question Title

* 10. What programs, services, or collections could the library add that would be valuable to you and your family?

Question Title

* 11. Please indicate how likely you would be to use the following services and collections:

	Very likely	Likely	Slightly likely	Not at all likely
Remote drop-off locations	Remote drop-off locations Very likely	Remote drop-off locations Likely	Remote drop-off locations Slightly likely	Remote drop-off locations Not at all likely
Library branch location	Library branch location Very likely	Library branch location Likely	Library branch location Slightly likely	Library branch location Not at all likely
Expanded library hours (earlier hours, year-round Sunday hours)	Expanded library hours (earlier hours, year-round Sunday hours) Very likely	Expanded library hours (earlier hours, year-round Sunday hours) Likely	Expanded library hours (earlier hours, year-round Sunday hours) Slightly likely	Expanded library hours (earlier hours, year-round Sunday hours) Not at all likely
Technology help for seniors	Technology help for seniors Very likely	Technology help for seniors Likely	Technology help for seniors Slightly likely	Technology help for seniors Not at all likely
Expanded Library of Things items, i.e., tools	Expanded Library of Things items, i.e., tools Very likely	Expanded Library of Things items, i.e., tools Likely	Expanded Library of Things items, i.e., tools Slightly likely	Expanded Library of Things items, i.e., tools Not at all likely
Supports for migrant populations	Supports for migrant populations Very likely	Supports for migrant populations Likely	Supports for migrant populations Slightly likely	Supports for migrant populations Not at all likely
Job search/career services	Job search/career services Very likely	Job search/career services Likely	Job search/career services Slightly likely	Job search/career services Not at all likely
EV (electric vehicle) charger on-site	EV (electric vehicle) charger on-site Very likely	EV (electric vehicle) charger on-site Likely	EV (electric vehicle) charger on-site Slightly likely	EV (electric vehicle) charger on-site Not at all likely
Expanded world languages collection	Expanded world languages collection Very likely	Expanded world languages collection Likely	Expanded world languages collection Slightly likely	Expanded world languages collection Not at all likely
Community partnerships for access to resources, i.e., health screenings, housing, food pantry	Community partnerships for access to resources, i.e., health screenings, housing, food pantry Very likely	Community partnerships for access to resources, i.e., health screenings, housing, food pantry Likely	Community partnerships for access to resources, i.e., health screenings, housing, food pantry Slightly likely	Community partnerships for access to resources, i.e., health screenings, housing, food pantry Not at all likely

Question Title

* 12. Where do you learn about what is going on at the library?

Library newsletter

Library website

Library staff

Daily Herald

Journal & Topics

Flyer or poster in the library

Facebook

Instagram

From a friend

From the schools

From a community organization or church

Community event

Other (please specify)

Question Title

* 13. We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest.

	Very interested	Interested	Neutral	Slightly interested	Not at all interested
Print books	Print books Very interested	Print books Interested	Print books Neutral	Print books Slightly interested	Print books Not at all interested
Audiobooks	Audiobooks Very interested	Audiobooks Interested	Audiobooks Neutral	Audiobooks Slightly interested	Audiobooks Not at all interested
Magazines/Newspapers	Magazines/Newspapers Very interested	Magazines/Newspapers Interested	Magazines/Newspapers Neutral	Magazines/Newspapers Slightly interested	Magazines/Newspapers Not at all interested
Audiovisuals (DVDs or music CDs)	Audiovisuals (DVDs or music CDs) Very interested	Audiovisuals (DVDs or music CDs) Interested	Audiovisuals (DVDs or music CDs) Neutral	Audiovisuals (DVDs or music CDs) Slightly interested	Audiovisuals (DVDs or music CDs) Not at all interested
Videogames	Videogames Very interested	Videogames Interested	Videogames Neutral	Videogames Slightly interested	Videogames Not at all interested
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.)	Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.) Very interested	Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.) Interested	Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.) Neutral	Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.) Slightly interested	Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.) Not at all interested
In-house databases (such as Ancestry, Newspapers.com, etc.)	In-house databases (such as Ancestry, Newspapers.com, etc.) Very interested	In-house databases (such as Ancestry, Newspapers.com, etc.) Interested	In-house databases (such as Ancestry, Newspapers.com, etc.) Neutral	In-house databases (such as Ancestry, Newspapers.com, etc.) Slightly interested	In-house databases (such as Ancestry, Newspapers.com, etc.) Not at all interested
Increasing partnerships and outreach (such as having a table at events or a pop-up library)	Increasing partnerships and outreach (such as having a table at events or a pop-up library) Very interested	Increasing partnerships and outreach (such as having a table at events or a pop-up library) Interested	Increasing partnerships and outreach (such as having a table at events or a pop-up library) Neutral	Increasing partnerships and outreach (such as having a table at events or a pop-up library) Slightly interested	Increasing partnerships and outreach (such as having a table at events or a pop-up library) Not at all interested
Study rooms	Study rooms Very interested	Study rooms Interested	Study rooms Neutral	Study rooms Slightly interested	Study rooms Not at all interested
Programs for seniors (age 60+)	Programs for seniors (age 60+) Very interested	Programs for seniors (age 60+) Interested	Programs for seniors (age 60+) Neutral	Programs for seniors (age 60+) Slightly interested	Programs for seniors (age 60+) Not at all interested
Programs for adults (age 19-59)	Programs for adults (age 19-59) Very interested	Programs for adults (age 19-59) Interested	Programs for adults (age 19-59) Neutral	Programs for adults (age 19-59) Slightly interested	Programs for adults (age 19-59) Not at all interested
Programs for tweens and teens (age 11 to 18)	Programs for tweens and teens (age 11 to 18) Very interested	Programs for tweens and teens (age 11 to 18) Interested	Programs for tweens and teens (age 11 to 18) Neutral	Programs for tweens and teens (age 11 to 18) Slightly interested	Programs for tweens and teens (age 11 to 18) Not at all interested
Programs for children (birth to age 11)	Programs for children (birth to age 11) Very interested	Programs for children (birth to age 11) Interested	Programs for children (birth to age 11) Neutral	Programs for children (birth to age 11) Slightly interested	Programs for children (birth to age 11) Not at all interested
Homebound services	Homebound services Very interested	Homebound services Interested	Homebound services Neutral	Homebound services Slightly interested	Homebound services Not at all interested
Technology support (computer classes, WiFi access, one-on-one tech support)	Technology support (computer classes, WiFi access, one-on-one tech support) Very interested	Technology support (computer classes, WiFi access, one-on-one tech support) Interested	Technology support (computer classes, WiFi access, one-on-one tech support) Neutral	Technology support (computer classes, WiFi access, one-on-one tech support) Slightly interested	Technology support (computer classes, WiFi access, one-on-one tech support) Not at all interested

Other (please specify)

Question Title

* 14. What program topics would you like to see the library offer? (Check all that apply.)

Discussions and lectures on current events, civics, and social issues

Crafting and making

Gardening and/or green living (like recycling and reducing carbon footprint)

Parenting group, child development program, etc.

Sensory storytimes for children with autism or developmental disabilities

Local history or genealogy

Support for small businesses

Programs on health, including mental health

Technology programs (such as computer classes)

Gaming programs

Fantasy Sports

Manga/Anime Club

Book discussions

Writers groups

Music programs/concerts

Cooking/baking demonstrations

Homeschool support

Resume workshops

Other (please specify)

Question Title

* 15. What community needs are you aware of?

Question Title

* 16. Please choose all statements below that describe you.

I work full-time.

I work part-time.

I am retired.

I have children under age 18 at home.

I regularly care for children under age 18.

I regularly read/use physical books and materials.

I regularly read/use digital books and materials.

I am a student (higher education).

I am a student (middle school or high school).

I commute more than 20 miles one way to work.

I work remotely.

I regularly watch streaming TV series or movies.

Question Title

* 17. What is your age? (Optional)

19 or under

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75-79

80 or older

Prefer not to answer

Question Title

* 18. Where do you live?

Prospect Heights

Wheeling

Other (please specify)

Question Title

* 19. What languages are spoken in your home? Please check all that apply. (Optional)

English

Spanish

French

Portuguese

German

Polish

Italian

Hindi

Urdu

Telugu

Ukrainian

Arabic

Russian

Mandarin Chinese

Japanese

Korean

Vietnamese

Swahili

Other (please specify)

If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Alex Todd, 847-259-3500, atodd@phpl.info.

Thank you for your responses.