Exit HELP US SERVE YOU BETTER! 1. Seller Satisfaction Survey Question Title * 1. Contact information: Name: Email Address: Question Title * 2. Have all items been picked up? Yes No If not, do you need help getting them picked up? Question Title * 3. How can we improve your experience communicating with bidders and buyers? Question Title * 4. Have you received your settlement? Yes No Question Title * 5. Please rate the service you received by your Territory Manager? outstanding above average average below average poor N/A Timeliness Timeliness outstanding Timeliness above average Timeliness average Timeliness below average Timeliness poor Timeliness N/A Professionalism Professionalism outstanding Professionalism above average Professionalism average Professionalism below average Professionalism poor Professionalism N/A Communication Communication outstanding Communication above average Communication average Communication below average Communication poor Communication N/A Thoroughness Thoroughness outstanding Thoroughness above average Thoroughness average Thoroughness below average Thoroughness poor Thoroughness N/A Knowledgeable Knowledgeable outstanding Knowledgeable above average Knowledgeable average Knowledgeable below average Knowledgeable poor Knowledgeable N/A Question Title * 6. Please rank the following outstanding above average average below average poor N/A Navigation on purplewave.com Navigation on purplewave.com outstanding Navigation on purplewave.com above average Navigation on purplewave.com average Navigation on purplewave.com below average Navigation on purplewave.com poor Navigation on purplewave.com N/A Item descriptions and pictures Item descriptions and pictures outstanding Item descriptions and pictures above average Item descriptions and pictures average Item descriptions and pictures below average Item descriptions and pictures poor Item descriptions and pictures N/A Paid invoice communication Paid invoice communication outstanding Paid invoice communication above average Paid invoice communication average Paid invoice communication below average Paid invoice communication poor Paid invoice communication N/A Purple Wave customer service Purple Wave customer service outstanding Purple Wave customer service above average Purple Wave customer service average Purple Wave customer service below average Purple Wave customer service poor Purple Wave customer service N/A Merchandise pick up Merchandise pick up outstanding Merchandise pick up above average Merchandise pick up average Merchandise pick up below average Merchandise pick up poor Merchandise pick up N/A Asset price(s) at auction Asset price(s) at auction outstanding Asset price(s) at auction above average Asset price(s) at auction average Asset price(s) at auction below average Asset price(s) at auction poor Asset price(s) at auction N/A Question Title * 7. Please rank your experience working with the buyers that purchased your equipment? Outstanding Above Average Average Below Average Poor Question Title * 8. How likely are you to use Purple Wave again? Likely Not sure Unlikely Other (please specify) Question Title * 9. Tell us about your experience Done
