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* 1. Consistent Growth: Do you have consistent growth in your new International patients every year? Every quarter?

  No Growth Average Growth High Growth
Rating 1 to 5

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* 2. Business Plan:  Do you have an overall updated business plan for your medical tourism business that defines your customers, products, and financial goals?

  Not Current Under Development Updated & Implemented
Rating 1 to 5

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* 3. Value Proposition: Customer Value Proposition - Is how, what, where, when of product/service mapped to international customer needs? (beyond I am the best concept)

  Not Defined Partially Defined Fully & Successfully Implemented
Rating 1 to 5

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* 4. Market Opportunity: Have you defined what & where is the potential market opportunity for the defined products/services? It is aligned with the demand?

  No Almost Yes
Rating 1 to 5

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* 5. Marketing Plan: Do you have a structured & targeted marketing plan in place to attract your target customers based on latest marketing strategies?

  Just Started Not Fully Implemented Fully & Successfully Implemented
Rating 1 to 5

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* 6. Patient Coordination: Is your patient coordination plan/process effective and efficient from lead generation to post care treatment?

  Just Started Not Fully Documented Fully & Successfully Implemented
Rating 1 to 5

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* 7. Treatment Quotation: Do you have a very effective treatment quotation management process in place for international customers?

  No Not Fully Defined Fully & Successfully Implemented
Rating 1 to 5

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* 8. Customer Satisfaction: How do you rate your customer satisfaction initiatives before the patient arrives at the center?

  No Almost Yes
Rating 1 to 5

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* 9. Strategic Alliances: Have you formed strategic alliances with channel partners to expand your distribution channels? Any specific marketing programs defined for these channel partners?

  No Not Fully Implemented Fully & Successfully Implemented
Rating 1 to 5

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* 10. Overall Cost: Is you overall cost of medical tourism program under control? Do you think there are opportunities to improve this?

  No Average Yes
Rating 1 to 5

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* 11. Technology Integration: Do you have technology integration in place such as CRM, EMS, CMS, Online Chat, etc. to support your medical tourism program?

  No Not Fully Implemented Fully & Successfully Implemented
Rating 1 to 5

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* 12. Cost Accounting: Do you have cost accounting in place to measure international patient acquisition cost and related profitability?

  No Sometimes Fully & Successfully Implemented
Rating 1 to 5

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* 13. Employee Training: Do you have people trained in processes of handling international patients including patient coordinators, support staff, marketing, nursing, doctors, and all related functions?

  No Not sure Yes
Rating 1 to 5

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* 14. Overall Assessment of Medical Tourism Program

  Just Started Not Fully Implemented Fully & Successfully Implemented
Rating 1 to 5

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* 15. Please tell us:

If you are interested in conducting a virtual assessment of your program you can reach out to PlacidWay Solutions team. You can reach us at info@placidway.com.

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