Consumer Satisfaction in the Domestic Aviation Industry 2020 |
Survey Objective
The Nigerian Aviation industry has grown rapidly over the past several years, and air travel has become an increasingly popular choice for many in the country. However, the industry has undergone several challenging phases, thus affecting the ability of the service providers to meet customer expectations.
With this survey, Phillips Consulting Limited aims to obtain first hand information from customers about the state of the domestic Aviation industry. The survey seeks to:
•Identify current industry trends
•Assess the quality of service rendered by the various service providers
•Highlight areas of strength and weakness in the value chain
•Determine the overall levels of customer satisfaction in the industry.
The consensus view of respondents would be beneficial to regulators, operators, service providers, investors in the sector, as well as the general public.
Thank you for participating.
With this survey, Phillips Consulting Limited aims to obtain first hand information from customers about the state of the domestic Aviation industry. The survey seeks to:
•Identify current industry trends
•Assess the quality of service rendered by the various service providers
•Highlight areas of strength and weakness in the value chain
•Determine the overall levels of customer satisfaction in the industry.
The consensus view of respondents would be beneficial to regulators, operators, service providers, investors in the sector, as well as the general public.
Thank you for participating.