2021 Fall Service Summary

Please complete as much of the survey as you are able, results will be first available by visiting the PBMA Booth at CABDA East December 8th and 9th. The PBMA will also feature these in a later newsletter.

Question Title

* 1. What type of bicycle shop do you operate?

Traditional full service shop (bicycle sales, service, repair, parts, accessories)

Mobile full service shop (bicycle sales, service, repair, parts, accessories)

Service focused traditional shop - less focus on sales, more focus on fixing bicycles

Service focused mobile shop - less focus on sales, more focus on fixing bicycles

Traditional repair shop - we only sell service parts alongside services performed

Mobile repair shop - we only sell service parts alongside services performed

Home based bicycle business (any combination of sales or service)

Question Title

* 2. What do you estimate the percentage increase for service demand was when compared to 2020?

100

Question Title

* 3. Thinking ahead to 2022, what percentage increase for service demand do you anticipate?

100

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* 4. How many service staff do you employ? (if self employed, or owner operator count yourself as one)

100

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* 5. Do you need to hire service staff?

Yes

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* 6. In 2020 did your service staff receive a bonus or raise?

Bonus

Raise

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* 7. In 2021 did your service staff receive a bonus or raise?

Bonus

Raise

Question Title

* 8. What hourly shop rate are your current service prices based on?

300

Question Title

* 9. In 2020 did you increase your shop's service prices (increase your shop rate)?

Yes

Question Title

* 10. In 2021 did you increase your shops service prices (increase your shop rate)?

Yes

2021 Fall Service Summary

Question Title

* 1. What type of bicycle shop do you operate?

Question Title

* 2. What do you estimate the percentage increase for service demand was when compared to 2020?

Question Title

* 3. Thinking ahead to 2022, what percentage increase for service demand do you anticipate?

Question Title

* 4. How many service staff do you employ? (if self employed, or owner operator count yourself as one)

Question Title

* 5. Do you need to hire service staff?

Question Title

* 6. In 2020 did your service staff receive a bonus or raise?

Question Title

* 7. In 2021 did your service staff receive a bonus or raise?

Question Title

* 8. What hourly shop rate are your current service prices based on?

Question Title

* 9. In 2020 did you increase your shop's service prices (increase your shop rate)?

Question Title

* 10. In 2021 did you increase your shops service prices (increase your shop rate)?

Question Title

* 11. For 2022 do you anticipate raising your shop service prices (increase your shop rate)?

Question Title

* 12. What is the average dollars per hour your service staff earns?

Question Title

* 13. If the PBMA can provide you one thing in 2022, what would it be?