Thank you for completing this survey. Complete survey's have a chance to win £500 on a Caxton Travel Card. The information will be used to update the 2023 Payroll research which can be found at: https://caxton.io/research/payroll-on-demand

If you have any questions you can contact Paul Unwin, Payments Integration Manager on 0207 0427 635 or paul.unwin@caxton.io

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* 1. What is your employment status?

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* 2. Where do you work in payroll

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* 3. Describe your main responsibility in your role?

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* 4. How many employees do you manage payroll for?

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* 5. What region do you work in?

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* 6. What is your nearest city? [SINGLE CHOICE]

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* 7. What industry sector do your clients predominantly operate in?

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* 8. What sort of payment methods do you use for client payrolls?

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* 9. How stressful do you find client payroll each month?

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* 10. How often do BACS payments fail?

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* 11. How satisfied are you with BACS as a payment platform?

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* 12. Do you have a backup for your BACS system?

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* 13. How long do you allow for a BACS payroll run for the whole process (start to finish) for a typical client?

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* 14. BACS on its own is not suitable for modern payroll - to what extent do you agree with this statement?

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* 15. How often do you have a second or follow-up pay run for a client?

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* 16. When you need a second or follow up payment run for a client - Can you make faster payments when this happens?

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* 17. The below options are benefits of Faster Payments. Which of these would offer the most benefit to you and your payroll clients? Please select the top 2 benefits.

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* 18. Here are some more benefits of Faster Payments with a specific provider. Which of these appeal most to you?

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* 19. What is the ideal scenario for your payment runs?

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* 20. What percentage of your time at work is spent on average rectifying payroll issues?

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i We adjusted the number you entered based on the slider’s scale.

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* 21. How does this affect your productivity to accomplish the typical responsibilities in your role?

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* 22. How often do you receive requests/complaints from clients regarding inaccuracies with their pay?

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* 23. What is the impact on clients and client staff when payments fail or are incorrect? (Select all that apply)

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* 24. What impact do payroll delays have on staff morale? (Select all that apply)

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* 25. To what extent do you think payroll issues influence employees’ decisions to seek new employment?

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* 26. How often do you receive requests to have advance payment of wages for individual client staff?

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* 27. Would you find an earned wage access or on-demand pay to support client staff during this time of economic instability?

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* 28. What are your general thoughts on the future of Faster Payments in Payroll?

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* 29. Can you describe a 'payroll incident' that caused you or a colleague issues described in this survey?

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* 30. If you do payroll for staff based in other jurisdictions, what challenges do you face? Please select all that apply.

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* 31. If you would like to be entered into the prize draw to win £500 on a Caxton Travel card, please leave the details requested below. Terms: A completed survey is required. Winner drawn at random. No cash alternative is available. Entries close 16 October 12pm.

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