Parent Line NSW Caller Survey
Thank you for taking the time to complete the Parent Line caller survey.
Your answers will help us to understand, improve and better assist our callers.
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1.
Thinking about your most recent contact, could you indicate how effective Parent Line was in assisting you with:
(Required.)
Not effective
Effective
Too early to tell
Not applicable
Increasing your parenting confidence
Not effective
Effective
Too early to tell
Not applicable
Developing strategies and skills
Not effective
Effective
Too early to tell
Not applicable
Improving your relationship with your child/children
Not effective
Effective
Too early to tell
Not applicable
Increasing your understanding of your child's needs
Not effective
Effective
Too early to tell
Not applicable
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2.
Did we make a referral?
(Required.)
Yes
No
*
3.
Did you take up the referral?
(Required.)
Yes
No
If you answered yes, was it helpful? If you answered no, why?
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4.
Overall how satisfied are you with the service provided by Parent Line?
(Required.)
Very dissatisfied
1 star
Dissatisfied
2 stars
Neither satisfied / dissatisfied
3 stars
Satisfied
4 stars
Very satisfied
5 stars
5.
Do you have any other comments on how we might improve our service?
