Pachaug Animal Hospital Client Satisfaction Survey

1.If today was your first time visiting us, why did you choose our vet clinic?
2.What was the nature of your most recent visit?
3.What was your opinion of the reception staff?(Required.)
Very unsatisfied
Unsatisfied
Satisfied
Very satisfied
Above and beyond
Professionalism
Friendliness
Ability to answer questions
Efficiency in checking in and out
4.What was your opinion on the technician(s) who worked with your pet?(Required.)
Very unsatisfied
Unsatisfied
Satisfied
Very satisfied
Above and beyond
Professionalism
Client education/communication
Sensitivity toward owner and animal
Ability to communicate your concerns to the doctor
5.All of the technicians at Pachaug Animal Hospital are Fear Free® certified, meaning we have specific procedures in place to make your pet’s visit as fear-free as possible. How would you rate your satisfaction with the technician’s  respect and behavior towards your pet(s)?
6.What was your opinion of Dr. Belair?(Required.)
Very unsatisfied
Unsatisfied
Satisfied
Very satisfied
Above and beyond
Professionalism
Respect for the animal
Communication
Client education
Sensitivity toward owner and animal
7.Did you feel that the Dr. Belair understood and addressed the needs of your pet(s)?
8.Did you feel that Dr. Belair clearly explained your pet’s condition, treatment method, how to administer medication, and follow up care?
9.How satisfied are you with the cost of services for the value you and your pet have received?
10.Were you satisfied with the length of your wait for your pet's appointment?
11.How would you rate the cleanliness of our clinic?
Very unclean
Somewhat clean
Clean
Very clean
Exceptionally clean
12.On a scale of 1 to 5, with 5 being the highest level of trust, how would you rate the level of trust and confidence you have in our clinic? 
1
2
3
4
5
13.How likely are you to recommend our clinic to a friend?
14.Please add any additional comments below about how we can improve our clinic and your experience!