*1.How would you rate your recent call experience with the Service Support Team?(Required.)

Excellent

Good

Fair

Poor

*2.How would you rate the quality of support provided by the team regarding the issue you experienced on shift?(Required.)

Excellent

Good

Fair

Poor

*3.Do you feel the team were knowledgeable and well-trained to assist you with the issue you experienced on shift?(Required.)

Yes

No

4.If no, can you explain further?

5.How would you describe the communication style of the team?

Warm, clear and helpful

Functional but impersonal

Inconsistent, cold and unclear

6.Did your experience give you the confidence to call Service Support again in future if you had another issue on shift?

Yes

No

7.Do you have any additional feedback or suggestions that might help us improve your Service Support experience?