Birthday Party Survey

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* 2. What was the date and time of your party?

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* 3. Who were your party instructors?

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* 4. How did you hear about hosting your party at Olympia Gymnastics or Team Central?

Olympia/TC Member

Facebook

Website

Family/Friend Referral

Mailing/Flyer

Previously Attended a party

Other (please specify)

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* 5. Please answer the questions below about our customer service and booking procedures.

	Outstanding	Good	Average	Needs Training	Poor	N/A
The staff was friendly and knowledgeable?	The staff was friendly and knowledgeable? Outstanding	The staff was friendly and knowledgeable? Good	The staff was friendly and knowledgeable? Average	The staff was friendly and knowledgeable? Needs Training	The staff was friendly and knowledgeable? Poor	The staff was friendly and knowledgeable? N/A
The staff addressed your individual needs and questions?	The staff addressed your individual needs and questions? Outstanding	The staff addressed your individual needs and questions? Good	The staff addressed your individual needs and questions? Average	The staff addressed your individual needs and questions? Needs Training	The staff addressed your individual needs and questions? Poor	The staff addressed your individual needs and questions? N/A
Your party packet was ready as promised?	Your party packet was ready as promised? Outstanding	Your party packet was ready as promised? Good	Your party packet was ready as promised? Average	Your party packet was ready as promised? Needs Training	Your party packet was ready as promised? Poor	Your party packet was ready as promised? N/A
You were provided with a copy of our Birthday Party Rules & Policies?	You were provided with a copy of our Birthday Party Rules & Policies? Outstanding	You were provided with a copy of our Birthday Party Rules & Policies? Good	You were provided with a copy of our Birthday Party Rules & Policies? Average	You were provided with a copy of our Birthday Party Rules & Policies? Needs Training	You were provided with a copy of our Birthday Party Rules & Policies? Poor	You were provided with a copy of our Birthday Party Rules & Policies? N/A
The party coordinator contacted you to confirm details prior to the party?	The party coordinator contacted you to confirm details prior to the party? Outstanding	The party coordinator contacted you to confirm details prior to the party? Good	The party coordinator contacted you to confirm details prior to the party? Average	The party coordinator contacted you to confirm details prior to the party? Needs Training	The party coordinator contacted you to confirm details prior to the party? Poor	The party coordinator contacted you to confirm details prior to the party? N/A
Quality of the invitations?	Quality of the invitations? Outstanding	Quality of the invitations? Good	Quality of the invitations? Average	Quality of the invitations? Needs Training	Quality of the invitations? Poor	Quality of the invitations? N/A

Comment

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* 6. Please answer the following questions about the instructor(s).

	Outstanding	Good	Average	Needs Training	Poor	Not applicable	N/A
The instructor(s) used professional courtesy, conduct and appearance?	The instructor(s) used professional courtesy, conduct and appearance? Outstanding	The instructor(s) used professional courtesy, conduct and appearance? Good	The instructor(s) used professional courtesy, conduct and appearance? Average	The instructor(s) used professional courtesy, conduct and appearance? Needs Training	The instructor(s) used professional courtesy, conduct and appearance? Poor	The instructor(s) used professional courtesy, conduct and appearance? Not applicable	The instructor(s) used professional courtesy, conduct and appearance? N/A
The instructor(s) provided clear instructions to the children and went over safety rules?	The instructor(s) provided clear instructions to the children and went over safety rules? Outstanding	The instructor(s) provided clear instructions to the children and went over safety rules? Good	The instructor(s) provided clear instructions to the children and went over safety rules? Average	The instructor(s) provided clear instructions to the children and went over safety rules? Needs Training	The instructor(s) provided clear instructions to the children and went over safety rules? Poor	The instructor(s) provided clear instructions to the children and went over safety rules? Not applicable	The instructor(s) provided clear instructions to the children and went over safety rules? N/A
The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities?	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Outstanding	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Good	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Average	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Needs Training	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Poor	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? Not applicable	The instructor(s) were attentive, enthusiastic, and appeared to be engaged in activities? N/A
The Instructor(s) provided excellent supervision?	The Instructor(s) provided excellent supervision? Outstanding	The Instructor(s) provided excellent supervision? Good	The Instructor(s) provided excellent supervision? Average	The Instructor(s) provided excellent supervision? Needs Training	The Instructor(s) provided excellent supervision? Poor	The Instructor(s) provided excellent supervision? Not applicable	The Instructor(s) provided excellent supervision? N/A
The instructor(s) were attentive during party time and provided quality service?	The instructor(s) were attentive during party time and provided quality service? Outstanding	The instructor(s) were attentive during party time and provided quality service? Good	The instructor(s) were attentive during party time and provided quality service? Average	The instructor(s) were attentive during party time and provided quality service? Needs Training	The instructor(s) were attentive during party time and provided quality service? Poor	The instructor(s) were attentive during party time and provided quality service? Not applicable	The instructor(s) were attentive during party time and provided quality service? N/A

Comments

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* 7. The party began and ended on time.

Yes

Other (please specify)

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* 8. Activities provided during the party were age appropriate, engaging, and encouraged participation.

Outstanding

Good

Average

Needs Training

Poor

N/A

Other (please specify)

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* 9. What is your overall satisfaction rating with our birthday parties?

Very Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

N/A

Please let us know why you feel that way

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* 10. How likely are you to recommend our birthday parties to a friend?

Very Likely

Somewhat Likely

Indifferent

Somewhat Unlikely

Very Unlikely

N/A

Please tell us why you feel that way

Birthday Party Survey

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* 1. What location did you host your birthday party?

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* 2. What was the date and time of your party?

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* 3. Who were your party instructors?

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* 4. How did you hear about hosting your party at Olympia Gymnastics or Team Central?

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* 5. Please answer the questions below about our customer service and booking procedures.

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* 6. Please answer the following questions about the instructor(s).

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* 7. The party began and ended on time.

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* 8. Activities provided during the party were age appropriate, engaging, and encouraged participation.

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* 9. What is your overall satisfaction rating with our birthday parties?

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* 10. How likely are you to recommend our birthday parties to a friend?

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* 11. Please give any additional comments and/or suggestions that would allow us to better serve our customers