Thank you for your interest in Ofcom’s work around cancellation and termination arrangements. This questionnaire has now closed. We received a large number of responses and will be using that insight to inform our ongoing monitoring and enforcement programme and to make sure we’re focussing on the issues that matter most to consumers. More information can be found here:
http://consumers.ofcom.org.uk/news/cancelling-contract/
If you have a current cancellation issue which you want to tell us about the best way is to contact Ofcom Consumer Contact Team on 0300 123 3333. You can also write to us at:
Cancellations and Terminations Programme,
Ofcom Consumer Affairs,
Riverside House,
2A Southwark Bridge Road,
London, SE1 9HA.
Please note that Ofcom cannot handle individual complaints. However, we fully appreciate how frustrating it can be when things go wrong. Further advice on how to make a complaint can be found on the Ofcom website:
http://consumers.ofcom.org.uk/phone/problems-and-complaints/telecoms-complaints-guide/
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