New Jersey Department of Aging JACC Participant Satisfaction Survey

Please return by January 31, 2025

*This survey is intended to solicit feedback from Members ONLY however Care Managers are asked to assist where needed.

Thank you for taking the time to fill out the annual New Jersey Department of Aging JACC Participant Satisfaction Survey. At Public Partnerships, we value your feedback and will use your responses to make continued improvements to program operations. Please press OK to proceed.

Contacting Public Partnerships (PPL)

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* 1. Please estimate how many times you or your Home Care provider(s) contact Public Partnerships Customer Service in an average month:

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* 2. Please estimate how many attempts does it take Public Partnerships to resolve your issue?

The following questions are related to Public Partnerships Customer Service only.

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* 3. Please rate how much you agree or disagree with the following statements:

	Agree	Somewhat Agree	Somewhat Disagree	Disagree
My voicemails for PPL Customer Service are returned in a timely manner.	My voicemails for PPL Customer Service are returned in a timely manner. Agree	My voicemails for PPL Customer Service are returned in a timely manner. Somewhat Agree	My voicemails for PPL Customer Service are returned in a timely manner. Somewhat Disagree	My voicemails for PPL Customer Service are returned in a timely manner. Disagree
If I have a question or concern, PPL Customer Service will work with me to resolve it.	If I have a question or concern, PPL Customer Service will work with me to resolve it. Agree	If I have a question or concern, PPL Customer Service will work with me to resolve it. Somewhat Agree	If I have a question or concern, PPL Customer Service will work with me to resolve it. Somewhat Disagree	If I have a question or concern, PPL Customer Service will work with me to resolve it. Disagree
PPL Customer Service is friendly and professional when I call or email.	PPL Customer Service is friendly and professional when I call or email. Agree	PPL Customer Service is friendly and professional when I call or email. Somewhat Agree	PPL Customer Service is friendly and professional when I call or email. Somewhat Disagree	PPL Customer Service is friendly and professional when I call or email. Disagree
PPL Customer Service provides me with accurate and helpful information	PPL Customer Service provides me with accurate and helpful information Agree	PPL Customer Service provides me with accurate and helpful information Somewhat Agree	PPL Customer Service provides me with accurate and helpful information Somewhat Disagree	PPL Customer Service provides me with accurate and helpful information Disagree

For the Customer Service questions above, please feel free to add comments in the space below.

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* 4. What month and year did you start the JACC program?

Please enter the Month and Year

Date

The following section is related to JACC Clients with Participant Employed Providers (PEP)

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* 5. Please rate how much you agree or disagree with the following statements:

	Agree	Somewhat Agree	Somewhat Disagree	Disagree
The Public Partnerships enrollment package for me as the Individual/Employer of Record was received in a timely manner.	The Public Partnerships enrollment package for me as the Individual/Employer of Record was received in a timely manner. Agree	The Public Partnerships enrollment package for me as the Individual/Employer of Record was received in a timely manner. Somewhat Agree	The Public Partnerships enrollment package for me as the Individual/Employer of Record was received in a timely manner. Somewhat Disagree	The Public Partnerships enrollment package for me as the Individual/Employer of Record was received in a timely manner. Disagree
Public Partnerships enrollment materials, paperwork, and instructions are easy to read and complete.	Public Partnerships enrollment materials, paperwork, and instructions are easy to read and complete. Agree	Public Partnerships enrollment materials, paperwork, and instructions are easy to read and complete. Somewhat Agree	Public Partnerships enrollment materials, paperwork, and instructions are easy to read and complete. Somewhat Disagree	Public Partnerships enrollment materials, paperwork, and instructions are easy to read and complete. Disagree
I received clear instructions from Public Partnerships about the steps that had to be completed before my employee could begin working/providing services.	I received clear instructions from Public Partnerships about the steps that had to be completed before my employee could begin working/providing services. Agree	I received clear instructions from Public Partnerships about the steps that had to be completed before my employee could begin working/providing services. Somewhat Agree	I received clear instructions from Public Partnerships about the steps that had to be completed before my employee could begin working/providing services. Somewhat Disagree	I received clear instructions from Public Partnerships about the steps that had to be completed before my employee could begin working/providing services. Disagree
Enrolling a new Participant Employed Provider (PEP) with Public Partnerships is quick and seamless.	Enrolling a new Participant Employed Provider (PEP) with Public Partnerships is quick and seamless. Agree	Enrolling a new Participant Employed Provider (PEP) with Public Partnerships is quick and seamless. Somewhat Agree	Enrolling a new Participant Employed Provider (PEP) with Public Partnerships is quick and seamless. Somewhat Disagree	Enrolling a new Participant Employed Provider (PEP) with Public Partnerships is quick and seamless. Disagree
I was notified in a timely manner that my enrollment was completed.	I was notified in a timely manner that my enrollment was completed. Agree	I was notified in a timely manner that my enrollment was completed. Somewhat Agree	I was notified in a timely manner that my enrollment was completed. Somewhat Disagree	I was notified in a timely manner that my enrollment was completed. Disagree
I was notified in a timely manner that my Participant Employed Provider (s) enrollment was completed	I was notified in a timely manner that my Participant Employed Provider (s) enrollment was completed Agree	I was notified in a timely manner that my Participant Employed Provider (s) enrollment was completed Somewhat Agree	I was notified in a timely manner that my Participant Employed Provider (s) enrollment was completed Somewhat Disagree	I was notified in a timely manner that my Participant Employed Provider (s) enrollment was completed Disagree

For the Enrollment questions above, please feel free to add comments in the space below.

Timesheet

Question Title

* 6. My provider (s) submit timesheets via (select all that apply):

Time4Care (Mobile Phone Application)

Paper (Faxed)

BetterOnline (PPL Web Portal)

Paper (Mailed)

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* 7. Please rate how much you agree or disagree with the following statements:

	Agree	Somewhat Agree	Somewhat Disagree	Disagree
PPL processes timesheets in a timely manner.	PPL processes timesheets in a timely manner. Agree	PPL processes timesheets in a timely manner. Somewhat Agree	PPL processes timesheets in a timely manner. Somewhat Disagree	PPL processes timesheets in a timely manner. Disagree
I am contacted by PPL when there is an issue with one of my worker’s timesheets.	I am contacted by PPL when there is an issue with one of my worker’s timesheets. Agree	I am contacted by PPL when there is an issue with one of my worker’s timesheets. Somewhat Agree	I am contacted by PPL when there is an issue with one of my worker’s timesheets. Somewhat Disagree	I am contacted by PPL when there is an issue with one of my worker’s timesheets. Disagree
When there is an issue with a submitted timesheet, Public Partnerships advises how the issue can be resolved.	When there is an issue with a submitted timesheet, Public Partnerships advises how the issue can be resolved. Agree	When there is an issue with a submitted timesheet, Public Partnerships advises how the issue can be resolved. Somewhat Agree	When there is an issue with a submitted timesheet, Public Partnerships advises how the issue can be resolved. Somewhat Disagree	When there is an issue with a submitted timesheet, Public Partnerships advises how the issue can be resolved. Disagree
Public Partnerships pays my provider (s) accurately and on time.	Public Partnerships pays my provider (s) accurately and on time. Agree	Public Partnerships pays my provider (s) accurately and on time. Somewhat Agree	Public Partnerships pays my provider (s) accurately and on time. Somewhat Disagree	Public Partnerships pays my provider (s) accurately and on time. Disagree

For the Timesheet questions above please feel free to add comments in the space below.

The following questions are related to JACC Clients with a monthly Copay

Question Title

* 8. Please rate how much you agree or disagree with the following statements:

	Agree	Somewhat Agree	Somewhat Disagree	Disagree
Public Partnerships deposits my monthly copay checks in a timely manner.	Public Partnerships deposits my monthly copay checks in a timely manner. Agree	Public Partnerships deposits my monthly copay checks in a timely manner. Somewhat Agree	Public Partnerships deposits my monthly copay checks in a timely manner. Somewhat Disagree	Public Partnerships deposits my monthly copay checks in a timely manner. Disagree
My copay bill for the JACC Program is clear and easy to understand.	My copay bill for the JACC Program is clear and easy to understand. Agree	My copay bill for the JACC Program is clear and easy to understand. Somewhat Agree	My copay bill for the JACC Program is clear and easy to understand. Somewhat Disagree	My copay bill for the JACC Program is clear and easy to understand. Disagree
Public Partnerships posts my copayments accurately and they are reflected clearly on my statement.	Public Partnerships posts my copayments accurately and they are reflected clearly on my statement. Agree	Public Partnerships posts my copayments accurately and they are reflected clearly on my statement. Somewhat Agree	Public Partnerships posts my copayments accurately and they are reflected clearly on my statement. Somewhat Disagree	Public Partnerships posts my copayments accurately and they are reflected clearly on my statement. Disagree

For the Copay questions above, please feel free to add comments in the space below.

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* 9. What could be done to improve the JACC Program

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* 10. If made available, I would be willing to receive text message notifications about timesheets, paperwork or other program related items.

Yes

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* 11. PPL can contact me about the information contained in this survey. My contact information is: (If "No" please leave blank)

Name

Phone Number

Email Address