myPATH Customer Feedback Survey

Pennsylvania Department of Revenue

Thank you for taking the time to provide feedback to the Pennsylvania Department of Revenue.

We have designed this survey to take less than one minute and your valuable input will help shape our services to better serve our taxpayers.

Taxpayer information is confidential and protected by state and federal laws. To prevent the disclosure of tax information, please do not include social security numbers, tax identification numbers, or any other sensitive tax information with your responses. Please contact our Customer Service Center for answers to specific tax questions.

Question Title

* Is this the first time you have accessed myPATH?

Yes

I'm not sure

Question Title

* In your experience, please rate the following statements:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account.	Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account. Strongly Agree	Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account. Agree	Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account. Neutral	Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account. Disagree	Managing my account via myPATH is easier than the previous paper or electronic processes I used to manage my account. Strongly Disagree
Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations.	Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations. Strongly Agree	Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations. Agree	Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations. Neutral	Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations. Disagree	Fulfilling my tax obligations (i.e. registering, filing, paying, renewing, etc.) via myPATH is easier than the previous paper or electronic processes I used to fulfill my tax obligations. Strongly Disagree
The myPATH “help” functionality was useful.	The myPATH “help” functionality was useful. Strongly Agree	The myPATH “help” functionality was useful. Agree	The myPATH “help” functionality was useful. Neutral	The myPATH “help” functionality was useful. Disagree	The myPATH “help” functionality was useful. Strongly Disagree
I am satisfied, overall, with the services provided on myPATH.	I am satisfied, overall, with the services provided on myPATH. Strongly Agree	I am satisfied, overall, with the services provided on myPATH. Agree	I am satisfied, overall, with the services provided on myPATH. Neutral	I am satisfied, overall, with the services provided on myPATH. Disagree	I am satisfied, overall, with the services provided on myPATH. Strongly Disagree

Question Title

* Please describe your overall experience with myPATH.

Question Title

* Please tell us how the Department of Revenue can improve your myPATH experience.

Question Title

* What option best describes you?

Question Title

* May we contact you if we need to better understand your comments?

Name

Email Address

Phone Number

DID YOU KNOW?
The department’s Online Customer Service Center is an easy and secure way to get answers to 3,000 frequently asked questions or submit a question of your own.

If you are having difficulty getting your issue resolved, we encourage you to submit your question and relevant documentation to the department via our Online Customer Service Center:

·         Go to revenue-pa.custhelp.com

·         Search our bank of frequently asked questions, or

·         Select the “Submit a Question” tab to submit a new question

·         Create an account and ask your question!