Exit Millstream Farm guest satisfaction survey Question Title * 1. First name Question Title * 2. Surname Question Title * 3. Telephone Number Question Title * 4. Cottage number occupied? Question Title * 5. Arrival date Date Date Question Title * 6. Departure date Date Date Question Title * 7. Are you a Owner or guest of owner? RCI Exchange? Flexi Club or Holiday Club Exchange? Rental? Other Other (please specify) Question Title * 8. Was your arrival at the gate welcoming & efficiently handled? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Question Title * 9. Was your arrival at reception welcoming & efficiently handled? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Question Title * 10. Did you find the resort staff helpful and courteous? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Comments Question Title * 11. Was your cottage clean, tidy and ready for you? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Comments Question Title * 12. Was your cleaning staff member efficient, courteous and helpful at all times? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Comments Question Title * 13. How do you rate the quality of the appliances in your cottage? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Comments Question Title * 14. Were there sufficient supplies in your cottage (Linen, chairs, cutlery & crockery)? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Comments Question Title * 15. Please rate the maintenance of your cottage, appliances and furnishings Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Question Title * 16. How do you rate our.. Poor Substandard Average Good Excellent N/A Trout fishing (facilities, water & condition of fish)? Trout fishing (facilities, water & condition of fish)? Poor Trout fishing (facilities, water & condition of fish)? Substandard Trout fishing (facilities, water & condition of fish)? Average Trout fishing (facilities, water & condition of fish)? Good Trout fishing (facilities, water & condition of fish)? Excellent Trout fishing (facilities, water & condition of fish)? N/A Horse riding? Horse riding? Poor Horse riding? Substandard Horse riding? Average Horse riding? Good Horse riding? Excellent Horse riding? N/A Recreation centre (incl. pool, courts & play rooms)? Recreation centre (incl. pool, courts & play rooms)? Poor Recreation centre (incl. pool, courts & play rooms)? Substandard Recreation centre (incl. pool, courts & play rooms)? Average Recreation centre (incl. pool, courts & play rooms)? Good Recreation centre (incl. pool, courts & play rooms)? Excellent Recreation centre (incl. pool, courts & play rooms)? N/A Parking facilities Parking facilities Poor Parking facilities Substandard Parking facilities Average Parking facilities Good Parking facilities Excellent Parking facilities N/A Question Title * 17. How do you rate the resort in general? Poor Substandard Average Good Excellent Poor Substandard Average Good Excellent Question Title * 18. Should you have scored any of the above Substandard or Poor please elaborate Question Title * 19. How could we improve the resort? Question Title * 20. Would you visit Millstream Farm again? Yes No Question Title * 21. How likely is it that you would recommend Millstream Farm to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 22. Do you have any other comments, questions, or concerns? We are currently running a FREE uncapped WiFi trial for our guests, and it is important for us to get feedback so that we can consider any future roll-out of WiFi services at Millstream Farm. Question Title * 23. Please rate your satisfaction with the uncapped WiFi service: Poor Substandard Average Good Excellent N/A Overall WiFi Service Quality Overall WiFi Service Quality Poor Overall WiFi Service Quality Substandard Overall WiFi Service Quality Average Overall WiFi Service Quality Good Overall WiFi Service Quality Excellent Overall WiFi Service Quality N/A WiFi Speed WiFi Speed Poor WiFi Speed Substandard WiFi Speed Average WiFi Speed Good WiFi Speed Excellent WiFi Speed N/A Ease of Use Ease of Use Poor Ease of Use Substandard Ease of Use Average Ease of Use Good Ease of Use Excellent Ease of Use N/A Question Title * 24. Please provide any other questions or comments related to the Millstream Farm WiFi service. Question Title * 25. Should you like us to answer any comments made or questions asked, please provide us with your email address and we will get back to you in due course. Email Address Thank you for taking time to complete our survey! We value all constructive comments, positive or negative. Done
