McKechnie Aluminium Customer Survey 2017

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1. Your Company Name:

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2. Your Name

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3. Overall Impression

	Strongly Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Strongly Agree
I am very satisfied with McKechnie as a company	I am very satisfied with McKechnie as a company Strongly Disagree	I am very satisfied with McKechnie as a company Somewhat Disagree	I am very satisfied with McKechnie as a company Neither Agree nor Disagree	I am very satisfied with McKechnie as a company Somewhat Agree	I am very satisfied with McKechnie as a company Strongly Agree
McKechnie is an easy business to deal with	McKechnie is an easy business to deal with Strongly Disagree	McKechnie is an easy business to deal with Somewhat Disagree	McKechnie is an easy business to deal with Neither Agree nor Disagree	McKechnie is an easy business to deal with Somewhat Agree	McKechnie is an easy business to deal with Strongly Agree
I would recommend McKechnie to an associate	I would recommend McKechnie to an associate Strongly Disagree	I would recommend McKechnie to an associate Somewhat Disagree	I would recommend McKechnie to an associate Neither Agree nor Disagree	I would recommend McKechnie to an associate Somewhat Agree	I would recommend McKechnie to an associate Strongly Agree
The individuals that I interact with at McKechnie are responsive to my needs	The individuals that I interact with at McKechnie are responsive to my needs Strongly Disagree	The individuals that I interact with at McKechnie are responsive to my needs Somewhat Disagree	The individuals that I interact with at McKechnie are responsive to my needs Neither Agree nor Disagree	The individuals that I interact with at McKechnie are responsive to my needs Somewhat Agree	The individuals that I interact with at McKechnie are responsive to my needs Strongly Agree

Any Comments

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4. Production and Quality

	Strongly Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Strongly Agree
The general quality of the product has met or exceeded our standards	The general quality of the product has met or exceeded our standards Strongly Disagree	The general quality of the product has met or exceeded our standards Somewhat Disagree	The general quality of the product has met or exceeded our standards Neither Agree nor Disagree	The general quality of the product has met or exceeded our standards Somewhat Agree	The general quality of the product has met or exceeded our standards Strongly Agree
The product was packaged in an acceptable manner and/or to specification	The product was packaged in an acceptable manner and/or to specification Strongly Disagree	The product was packaged in an acceptable manner and/or to specification Somewhat Disagree	The product was packaged in an acceptable manner and/or to specification Neither Agree nor Disagree	The product was packaged in an acceptable manner and/or to specification Somewhat Agree	The product was packaged in an acceptable manner and/or to specification Strongly Agree
My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory	My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory Strongly Disagree	My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory Somewhat Disagree	My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory Neither Agree nor Disagree	My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory Somewhat Agree	My quality concern was reviewed and actioned by McKechnie within an acceptable timeframe, and the outcome was satisfactory Strongly Agree
Packaging and shipping materials are adequate to protect the goods during shipment	Packaging and shipping materials are adequate to protect the goods during shipment Strongly Disagree	Packaging and shipping materials are adequate to protect the goods during shipment Somewhat Disagree	Packaging and shipping materials are adequate to protect the goods during shipment Neither Agree nor Disagree	Packaging and shipping materials are adequate to protect the goods during shipment Somewhat Agree	Packaging and shipping materials are adequate to protect the goods during shipment Strongly Agree

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5. Delivery

	Strongly Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Strongly Agree
The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements)	The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements) Strongly Disagree	The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements) Somewhat Disagree	The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements) Neither Agree nor Disagree	The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements) Somewhat Agree	The documentation provided meets my requirements (i.e. order acknowledgements, delivery advice, invoices and statements) Strongly Agree
All goods arrive with the proper documentation	All goods arrive with the proper documentation Strongly Disagree	All goods arrive with the proper documentation Somewhat Disagree	All goods arrive with the proper documentation Neither Agree nor Disagree	All goods arrive with the proper documentation Somewhat Agree	All goods arrive with the proper documentation Strongly Agree
My ordered goods are delivered on time, in full, in good condition and to our agreed specifications	My ordered goods are delivered on time, in full, in good condition and to our agreed specifications Strongly Disagree	My ordered goods are delivered on time, in full, in good condition and to our agreed specifications Somewhat Disagree	My ordered goods are delivered on time, in full, in good condition and to our agreed specifications Neither Agree nor Disagree	My ordered goods are delivered on time, in full, in good condition and to our agreed specifications Somewhat Agree	My ordered goods are delivered on time, in full, in good condition and to our agreed specifications Strongly Agree
Goods arrive when promised	Goods arrive when promised Strongly Disagree	Goods arrive when promised Somewhat Disagree	Goods arrive when promised Neither Agree nor Disagree	Goods arrive when promised Somewhat Agree	Goods arrive when promised Strongly Agree
My goods are delivered completely and accurately	My goods are delivered completely and accurately Strongly Disagree	My goods are delivered completely and accurately Somewhat Disagree	My goods are delivered completely and accurately Neither Agree nor Disagree	My goods are delivered completely and accurately Somewhat Agree	My goods are delivered completely and accurately Strongly Agree

Comments

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6. Customer Services

	Strongly Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Strongly Agree
I am very satisfied with the overall service of the Customer Service team at McKechnies	I am very satisfied with the overall service of the Customer Service team at McKechnies Strongly Disagree	I am very satisfied with the overall service of the Customer Service team at McKechnies Somewhat Disagree	I am very satisfied with the overall service of the Customer Service team at McKechnies Neither Agree nor Disagree	I am very satisfied with the overall service of the Customer Service team at McKechnies Somewhat Agree	I am very satisfied with the overall service of the Customer Service team at McKechnies Strongly Agree
McKechnie Customer Services keeps us informed of the progress of enquires	McKechnie Customer Services keeps us informed of the progress of enquires Strongly Disagree	McKechnie Customer Services keeps us informed of the progress of enquires Somewhat Disagree	McKechnie Customer Services keeps us informed of the progress of enquires Neither Agree nor Disagree	McKechnie Customer Services keeps us informed of the progress of enquires Somewhat Agree	McKechnie Customer Services keeps us informed of the progress of enquires Strongly Agree
McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer	McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer Strongly Disagree	McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer Somewhat Disagree	McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer Neither Agree nor Disagree	McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer Somewhat Agree	McKechnie Customer Services staff are accessible, courteous and treat us as a valued customer Strongly Agree
McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business	McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business Strongly Disagree	McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business Somewhat Disagree	McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business Neither Agree nor Disagree	McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business Somewhat Agree	McKechnie Customer Services staff have good product knowledge and an understanding of their impact on our business Strongly Agree
McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met	McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met Strongly Disagree	McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met Somewhat Disagree	McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met Neither Agree nor Disagree	McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met Somewhat Agree	McKechnie Customer Services are responsive to our needs and give us confidence that our commitments will be met Strongly Agree
If someone cannot initially answer my question, they find the answer and get back to me promptly	If someone cannot initially answer my question, they find the answer and get back to me promptly Strongly Disagree	If someone cannot initially answer my question, they find the answer and get back to me promptly Somewhat Disagree	If someone cannot initially answer my question, they find the answer and get back to me promptly Neither Agree nor Disagree	If someone cannot initially answer my question, they find the answer and get back to me promptly Somewhat Agree	If someone cannot initially answer my question, they find the answer and get back to me promptly Strongly Agree
My questions and needs are responded to quickly and efficiently	My questions and needs are responded to quickly and efficiently Strongly Disagree	My questions and needs are responded to quickly and efficiently Somewhat Disagree	My questions and needs are responded to quickly and efficiently Neither Agree nor Disagree	My questions and needs are responded to quickly and efficiently Somewhat Agree	My questions and needs are responded to quickly and efficiently Strongly Agree
I know who to contact when I have a question or need information	I know who to contact when I have a question or need information Strongly Disagree	I know who to contact when I have a question or need information Somewhat Disagree	I know who to contact when I have a question or need information Neither Agree nor Disagree	I know who to contact when I have a question or need information Somewhat Agree	I know who to contact when I have a question or need information Strongly Agree
When I call, I am connected to the individual who can help	When I call, I am connected to the individual who can help Strongly Disagree	When I call, I am connected to the individual who can help Somewhat Disagree	When I call, I am connected to the individual who can help Neither Agree nor Disagree	When I call, I am connected to the individual who can help Somewhat Agree	When I call, I am connected to the individual who can help Strongly Agree

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7. Sales

	Strongly Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Strongly Agree
I am very satisfied with the overall performance of McKechnie Sales staff	I am very satisfied with the overall performance of McKechnie Sales staff Strongly Disagree	I am very satisfied with the overall performance of McKechnie Sales staff Somewhat Disagree	I am very satisfied with the overall performance of McKechnie Sales staff Neither Agree nor Disagree	I am very satisfied with the overall performance of McKechnie Sales staff Somewhat Agree	I am very satisfied with the overall performance of McKechnie Sales staff Strongly Agree
McKechnie Sales staff are courteous and treat us as a valued customer	McKechnie Sales staff are courteous and treat us as a valued customer Strongly Disagree	McKechnie Sales staff are courteous and treat us as a valued customer Somewhat Disagree	McKechnie Sales staff are courteous and treat us as a valued customer Neither Agree nor Disagree	McKechnie Sales staff are courteous and treat us as a valued customer Somewhat Agree	McKechnie Sales staff are courteous and treat us as a valued customer Strongly Agree
McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left	McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left Strongly Disagree	McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left Somewhat Disagree	McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left Neither Agree nor Disagree	McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left Somewhat Agree	McKechnie Sales staff can be contacted at all times or respond in a timely manner if a message needs to be left Strongly Agree
McKechnie Sales staff have good industry and product knowledge	McKechnie Sales staff have good industry and product knowledge Strongly Disagree	McKechnie Sales staff have good industry and product knowledge Somewhat Disagree	McKechnie Sales staff have good industry and product knowledge Neither Agree nor Disagree	McKechnie Sales staff have good industry and product knowledge Somewhat Agree	McKechnie Sales staff have good industry and product knowledge Strongly Agree
McKechnie Sales staff understand my business needs	McKechnie Sales staff understand my business needs Strongly Disagree	McKechnie Sales staff understand my business needs Somewhat Disagree	McKechnie Sales staff understand my business needs Neither Agree nor Disagree	McKechnie Sales staff understand my business needs Somewhat Agree	McKechnie Sales staff understand my business needs Strongly Agree
McKechnie Sales staff take initiative and are proactive in working with me	McKechnie Sales staff take initiative and are proactive in working with me Strongly Disagree	McKechnie Sales staff take initiative and are proactive in working with me Somewhat Disagree	McKechnie Sales staff take initiative and are proactive in working with me Neither Agree nor Disagree	McKechnie Sales staff take initiative and are proactive in working with me Somewhat Agree	McKechnie Sales staff take initiative and are proactive in working with me Strongly Agree
McKechnie sales staff are accessible if I need assistance	McKechnie sales staff are accessible if I need assistance Strongly Disagree	McKechnie sales staff are accessible if I need assistance Somewhat Disagree	McKechnie sales staff are accessible if I need assistance Neither Agree nor Disagree	McKechnie sales staff are accessible if I need assistance Somewhat Agree	McKechnie sales staff are accessible if I need assistance Strongly Agree
I get the feeling that McKechnie Sales staff view my business as a priority	I get the feeling that McKechnie Sales staff view my business as a priority Strongly Disagree	I get the feeling that McKechnie Sales staff view my business as a priority Somewhat Disagree	I get the feeling that McKechnie Sales staff view my business as a priority Neither Agree nor Disagree	I get the feeling that McKechnie Sales staff view my business as a priority Somewhat Agree	I get the feeling that McKechnie Sales staff view my business as a priority Strongly Agree
The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs	The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs Strongly Disagree	The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs Somewhat Disagree	The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs Neither Agree nor Disagree	The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs Somewhat Agree	The frequency of meetings I have with McKechnie sales staff is adequate to meet my needs Strongly Agree

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