McLennan Central Appraisal DistrictCustomer Service Survey Question Title * 1. Name Question Title * 2. Date of Visit Date / Time Date Time AM/PM - AM PM Question Title * 3. Overall, how would you rate your recent visit? 1 2 3 4 5 1 2 3 4 5 Question Title * 4. What was the reason for your recent visit to our office? ARB Hearing General Assistance Question Title * 5. If known, who assisted you from the district? Question Title * 6. Please rate the level of service you received Excellent Good Needs Improvement Unsatisfactory Wait time for assistance Wait time for assistance Excellent Wait time for assistance Good Wait time for assistance Needs Improvement Wait time for assistance Unsatisfactory Professionalism of staff Professionalism of staff Excellent Professionalism of staff Good Professionalism of staff Needs Improvement Professionalism of staff Unsatisfactory Knowledge of staff Knowledge of staff Excellent Knowledge of staff Good Knowledge of staff Needs Improvement Knowledge of staff Unsatisfactory Staff listened to my concern Staff listened to my concern Excellent Staff listened to my concern Good Staff listened to my concern Needs Improvement Staff listened to my concern Unsatisfactory Staff treated me in a fair manner Staff treated me in a fair manner Excellent Staff treated me in a fair manner Good Staff treated me in a fair manner Needs Improvement Staff treated me in a fair manner Unsatisfactory Staff was friendly Staff was friendly Excellent Staff was friendly Good Staff was friendly Needs Improvement Staff was friendly Unsatisfactory Question Title * 7. Please rate the district's facilities. Excellent Satisfactory Unsatisfactory Location and Accessibility Location and Accessibility Excellent Location and Accessibility Satisfactory Location and Accessibility Unsatisfactory Parking Availability Parking Availability Excellent Parking Availability Satisfactory Parking Availability Unsatisfactory Lobby/Waiting Area Lobby/Waiting Area Excellent Lobby/Waiting Area Satisfactory Lobby/Waiting Area Unsatisfactory Panel Room Size Panel Room Size Excellent Panel Room Size Satisfactory Panel Room Size Unsatisfactory Question Title * 8. Please share any other comments you have below: Done
