SurveyMonkey Powered Online Survey

We at Massad’s take pride in providing you with the highest standards of QUALITY, SERVICE, CLEANLINESS and VALUE in the restaurant industry. Your opinion is extremely important in evaluating our business. Thank you for taking a moment to answer this short 8 question survey.

	Disappointing	Lacking	OK	Good	Exceptional
Freshness of Food	Freshness of Food Disappointing	Freshness of Food Lacking	Freshness of Food OK	Freshness of Food Good	Freshness of Food Exceptional
Menu Variety	Menu Variety Disappointing	Menu Variety Lacking	Menu Variety OK	Menu Variety Good	Menu Variety Exceptional
Quality of Food	Quality of Food Disappointing	Quality of Food Lacking	Quality of Food OK	Quality of Food Good	Quality of Food Exceptional
Flavor of Food	Flavor of Food Disappointing	Flavor of Food Lacking	Flavor of Food OK	Flavor of Food Good	Flavor of Food Exceptional

Disappointing

Lacking

Good

Exceptional

Freshness of Food

Freshness of Food Disappointing

Freshness of Food Lacking

Freshness of Food OK

Freshness of Food Good

Freshness of Food Exceptional

Menu Variety

Menu Variety Disappointing

Menu Variety Lacking

Menu Variety OK

Menu Variety Good

Menu Variety Exceptional

Quality of Food

Quality of Food Disappointing

Quality of Food Lacking

Quality of Food OK

Quality of Food Good

Quality of Food Exceptional

Flavor of Food

Flavor of Food Disappointing

Flavor of Food Lacking

Flavor of Food OK

Flavor of Food Good

Flavor of Food Exceptional

	Disappointing	Lacking	OK	Good	Exceptional
Order Accuracy	Order Accuracy Disappointing	Order Accuracy Lacking	Order Accuracy OK	Order Accuracy Good	Order Accuracy Exceptional
Patience	Patience Disappointing	Patience Lacking	Patience OK	Patience Good	Patience Exceptional
Promptness	Promptness Disappointing	Promptness Lacking	Promptness OK	Promptness Good	Promptness Exceptional
Friendliness	Friendliness Disappointing	Friendliness Lacking	Friendliness OK	Friendliness Good	Friendliness Exceptional
Communication	Communication Disappointing	Communication Lacking	Communication OK	Communication Good	Communication Exceptional
Overall Service	Overall Service Disappointing	Overall Service Lacking	Overall Service OK	Overall Service Good	Overall Service Exceptional

Disappointing

Lacking

Good

Exceptional

Order Accuracy

Order Accuracy Disappointing

Order Accuracy Lacking

Order Accuracy OK

Order Accuracy Good

Order Accuracy Exceptional

Patience

Patience Disappointing

Patience Lacking

Patience OK

Patience Good

Patience Exceptional

Promptness

Promptness Disappointing

Promptness Lacking

Promptness OK

Promptness Good

Promptness Exceptional

Friendliness

Friendliness Disappointing

Friendliness Lacking

Friendliness OK

Friendliness Good

Friendliness Exceptional

Communication

Communication Disappointing

Communication Lacking

Communication OK

Communication Good

Communication Exceptional

Overall Service

Overall Service Disappointing

Overall Service Lacking

Overall Service OK

Overall Service Good

Overall Service Exceptional

	Disappointing	Lacking	OK	Good	Exceptional
Menu Board Legibility	Menu Board Legibility Disappointing	Menu Board Legibility Lacking	Menu Board Legibility OK	Menu Board Legibility Good	Menu Board Legibility Exceptional
Drive Through Audio Clearity	Drive Through Audio Clearity Disappointing	Drive Through Audio Clearity Lacking	Drive Through Audio Clearity OK	Drive Through Audio Clearity Good	Drive Through Audio Clearity Exceptional
Design and Layout	Design and Layout Disappointing	Design and Layout Lacking	Design and Layout OK	Design and Layout Good	Design and Layout Exceptional

Disappointing

Lacking

Good

Exceptional

Menu Board Legibility

Menu Board Legibility Disappointing

Menu Board Legibility Lacking

Menu Board Legibility OK

Menu Board Legibility Good

Menu Board Legibility Exceptional

Drive Through Audio Clearity

Drive Through Audio Clearity Disappointing

Drive Through Audio Clearity Lacking

Drive Through Audio Clearity OK

Drive Through Audio Clearity Good

Drive Through Audio Clearity Exceptional

Design and Layout

Design and Layout Disappointing

Design and Layout Lacking

Design and Layout OK

Design and Layout Good

Design and Layout Exceptional

	Disappointing	Lacking	OK	Good	Exceptional
Food Cost	Food Cost Disappointing	Food Cost Lacking	Food Cost OK	Food Cost Good	Food Cost Exceptional
Food Portions vs. Price	Food Portions vs. Price Disappointing	Food Portions vs. Price Lacking	Food Portions vs. Price OK	Food Portions vs. Price Good	Food Portions vs. Price Exceptional

Disappointing

Lacking

Good

Exceptional

Food Cost

Food Cost Disappointing

Food Cost Lacking

Food Cost OK

Food Cost Good

Food Cost Exceptional

Food Portions vs. Price

Food Portions vs. Price Disappointing

Food Portions vs. Price Lacking

Food Portions vs. Price OK

Food Portions vs. Price Good

Food Portions vs. Price Exceptional

	Weekly	Monthly	Quaterly	Yearly	My First Time
Frequency	Frequency Weekly	Frequency Monthly	Frequency Quaterly	Frequency Yearly	Frequency My First Time

Weekly

Monthly

Quaterly

Yearly

My First Time

Frequency

Frequency Weekly

Frequency Monthly

Frequency Quaterly

Frequency Yearly

Frequency My First Time

Question Title

* 1. Your Name

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* 2. Email

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* 3. Which Massad's Grille Location did you visit?

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* 4. Food Quality

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* 5. Servers

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* 6. Restaurant

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* 7. Value

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* 8. How frequently do you visit our Massad's?

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* 9. Please share any additional comments or suggestions.