2017 KTAG Customer Service Survey

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* 1. Who was your Customer Service Representative today?

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* 2. Please rate the following about your representative:

	Completely Satisfied	Very Satisfied	Moderately Satisfied	Slightly Satisfied	Not At All Satisfied
Professionalism	Professionalism Completely Satisfied	Professionalism Very Satisfied	Professionalism Moderately Satisfied	Professionalism Slightly Satisfied	Professionalism Not At All Satisfied
Courtesy	Courtesy Completely Satisfied	Courtesy Very Satisfied	Courtesy Moderately Satisfied	Courtesy Slightly Satisfied	Courtesy Not At All Satisfied
Knowledgeable	Knowledgeable Completely Satisfied	Knowledgeable Very Satisfied	Knowledgeable Moderately Satisfied	Knowledgeable Slightly Satisfied	Knowledgeable Not At All Satisfied
Speed of service	Speed of service Completely Satisfied	Speed of service Very Satisfied	Speed of service Moderately Satisfied	Speed of service Slightly Satisfied	Speed of service Not At All Satisfied
Easy to understand	Easy to understand Completely Satisfied	Easy to understand Very Satisfied	Easy to understand Moderately Satisfied	Easy to understand Slightly Satisfied	Easy to understand Not At All Satisfied

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* 3. Overall, how would you rate the quality of your customer service experience?

Excellent

Very Good

Good

Fair

Poor

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* 4. Please rate the following elements of the K-TAG phone system:

	Strongly agree	Agree	Somewhat disagree	Strongly disagree	N/A
The phone system was easy to use.	The phone system was easy to use. Strongly agree	The phone system was easy to use. Agree	The phone system was easy to use. Somewhat disagree	The phone system was easy to use. Strongly disagree	The phone system was easy to use. N/A
The on hold messages were helpful.	The on hold messages were helpful. Strongly agree	The on hold messages were helpful. Agree	The on hold messages were helpful. Somewhat disagree	The on hold messages were helpful. Strongly disagree	The on hold messages were helpful. N/A
The wait time was minimal.	The wait time was minimal. Strongly agree	The wait time was minimal. Agree	The wait time was minimal. Somewhat disagree	The wait time was minimal. Strongly disagree	The wait time was minimal. N/A

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* 5. If you have additional feedback you would like to provide, please tell us here. Due to the anonymous nature of this survey, we can not respond directly to feedback. If you need additional assistance, please contact customer service.