NorWest CHC Kakabeka Clinic Client Satisfaction and Experience Survey 2025-26

PART 1: Client Experiences and Satisfaction and Evergreen Pharmacy

This survey is intended to gauge client satisfaction with NorWest Community Health Centre’s services at our Kakabeka location, including how our collaboration with Evergreen Pharmacy has impacted service delivery in the community and surrounding municipalities. Following that, we hope to receive feedback regarding ongoing needs and growth opportunities within the community so that we can prepare to meet those needs in the future.
Thank you for taking the time to fill out this survey.

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* 1. Have you accessed services at NorWest Community Health Centres Kakabeka Clinic in the last 12 months?

Yes

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* 2. If yes, please identify which services you have accessed at the Kakabeka Clinic in the last 12 months (check all that apply):

Walk-in Clinic

Nurse Practitioner (NP)

Family Doctor

Community Health Worker

Foot Care

Food & Nutrition

Diabetes & Chronic Disease Care

Life Labs

Programs (Fly the COOP Walking Program/Chair Yoga/Dementia Café)

Hearing Screening Clinics

Addiction Services

Midwifery/Family Planning

Lactation Consultant

Gender Affirming Care

Virtual Care

Other (please specify)

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* 3. If no, please let us know why you have not accessed services at the Kakabeka Clinic. Please check all that apply:

I am not aware of the services offered at the Kakabeka clinic

The services that I need are not available at the Kakabeka clinic

It is difficult for me to get to the Kakabeka clinic

Other (please specify):

Question Title

* 4. For services accessed at the Kakabeka Clinic in the last 12 months, have you been satisfied with the care you have received?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

Did not access this service

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* 5. What are some of the experiences you have had related to services accessed with NorWest Community Health Centres, Kakabeka Clinic?

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* 6. Do you have any recommendations on how NorWest Community Health Centres can improve service delivery at the Kakabeka Clinic?

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* 7. In the last 12 months, have you utilized services with Evergreen Pharmacy at the Kakabeka Clinic? Please check all that apply:

Prescriptions (e.g. Prescription Delivery, RX Synchronization, Online Refills, Compounded Medications, etc.)

Vaccinations (e.g. Flu Shots, COVID, Shingles, Travel Vaccines, etc.)

Minor Ailment Prescribing

Free Naloxone Kit/Nasal Spray Dispensing and Training

INR Monitoring

Diabetic Training and Supplies

One-on-One Counselling

Smoking Cessation Counselling

Medication Reviews

Question Title

* 1. Have you accessed services at NorWest Community Health Centres Kakabeka Clinic in the last 12 months?

Question Title

* 2. If yes, please identify which services you have accessed at the Kakabeka Clinic in the last 12 months (check all that apply):

Question Title

* 3. If no, please let us know why you have not accessed services at the Kakabeka Clinic. Please check all that apply:

Question Title

* 4. For services accessed at the Kakabeka Clinic in the last 12 months, have you been satisfied with the care you have received?

Question Title

* 5. What are some of the experiences you have had related to services accessed with NorWest Community Health Centres, Kakabeka Clinic?

Question Title

* 6. Do you have any recommendations on how NorWest Community Health Centres can improve service delivery at the Kakabeka Clinic?

Question Title

* 7. In the last 12 months, have you utilized services with Evergreen Pharmacy at the Kakabeka Clinic? Please check all that apply:

Question Title

* 8. Do you have any recommendations on how NorWest Community Health Centres can improve service delivery in collaboration with Evergreen Pharmacy?