Canada - Home Insurance Survey

THANK YOU for taking the time to help the industry by completing this quick survey. Your input ensures that we recognise the best policies available and lets carriers know where they need to improve their offerings to help your clients. What’s more – by taking part in this survey you get the chance to win one of Amazon’s latest Fire HD 10 tablets – perfect for portable entertainment or work on the go.

	1 (not important)	2	3	4	5 (most important)
Comprehensive	Comprehensive 1 (not important)	Comprehensive 2	Comprehensive 3	Comprehensive 4	Comprehensive 5 (most important)
Standard	Standard 1 (not important)	Standard 2	Standard 3	Standard 4	Standard 5 (most important)
Broad	Broad 1 (not important)	Broad 2	Broad 3	Broad 4	Broad 5 (most important)
No Frills	No Frills 1 (not important)	No Frills 2	No Frills 3	No Frills 4	No Frills 5 (most important)
Home based business	Home based business 1 (not important)	Home based business 2	Home based business 3	Home based business 4	Home based business 5 (most important)
Unexpected Events	Unexpected Events 1 (not important)	Unexpected Events 2	Unexpected Events 3	Unexpected Events 4	Unexpected Events 5 (most important)
Predictable events	Predictable events 1 (not important)	Predictable events 2	Predictable events 3	Predictable events 4	Predictable events 5 (most important)
Personal Liability	Personal Liability 1 (not important)	Personal Liability 2	Personal Liability 3	Personal Liability 4	Personal Liability 5 (most important)
Liability coverage	Liability coverage 1 (not important)	Liability coverage 2	Liability coverage 3	Liability coverage 4	Liability coverage 5 (most important)
Condo Insurance	Condo Insurance 1 (not important)	Condo Insurance 2	Condo Insurance 3	Condo Insurance 4	Condo Insurance 5 (most important)
Water Damage	Water Damage 1 (not important)	Water Damage 2	Water Damage 3	Water Damage 4	Water Damage 5 (most important)
Property	Property 1 (not important)	Property 2	Property 3	Property 4	Property 5 (most important)
Contents	Contents 1 (not important)	Contents 2	Contents 3	Contents 4	Contents 5 (most important)
Claims Payment/ Processing	Claims Payment/ Processing 1 (not important)	Claims Payment/ Processing 2	Claims Payment/ Processing 3	Claims Payment/ Processing 4	Claims Payment/ Processing 5 (most important)
Flexibility/ Customization of policies	Flexibility/ Customization of policies 1 (not important)	Flexibility/ Customization of policies 2	Flexibility/ Customization of policies 3	Flexibility/ Customization of policies 4	Flexibility/ Customization of policies 5 (most important)
Underwriting Expertise – High NetWorth	Underwriting Expertise – High NetWorth 1 (not important)	Underwriting Expertise – High NetWorth 2	Underwriting Expertise – High NetWorth 3	Underwriting Expertise – High NetWorth 4	Underwriting Expertise – High NetWorth 5 (most important)
Customer Service	Customer Service 1 (not important)	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5 (most important)

1 (not important)

5 (most important)

Comprehensive

Comprehensive 1 (not important)

Comprehensive 2

Comprehensive 3

Comprehensive 4

Comprehensive 5 (most important)

Standard

Standard 1 (not important)

Standard 2

Standard 3

Standard 4

Standard 5 (most important)

Broad

Broad 1 (not important)

Broad 2

Broad 3

Broad 4

Broad 5 (most important)

No Frills

No Frills 1 (not important)

No Frills 2

No Frills 3

No Frills 4

No Frills 5 (most important)

Home based business

Home based business 1 (not important)

Home based business 2

Home based business 3

Home based business 4

Home based business 5 (most important)

Unexpected Events

Unexpected Events 1 (not important)

Unexpected Events 2

Unexpected Events 3

Unexpected Events 4

Unexpected Events 5 (most important)

Predictable events

Predictable events 1 (not important)

Predictable events 2

Predictable events 3

Predictable events 4

Predictable events 5 (most important)

Personal Liability

Personal Liability 1 (not important)

Personal Liability 2

Personal Liability 3

Personal Liability 4

Personal Liability 5 (most important)

Liability coverage

Liability coverage 1 (not important)

Liability coverage 2

Liability coverage 3

Liability coverage 4

Liability coverage 5 (most important)

Condo Insurance

Condo Insurance 1 (not important)

Condo Insurance 2

Condo Insurance 3

Condo Insurance 4

Condo Insurance 5 (most important)

Water Damage

Water Damage 1 (not important)

Water Damage 2

Water Damage 3

Water Damage 4

Water Damage 5 (most important)

Property

Property 1 (not important)

Property 2

Property 3

Property 4

Property 5 (most important)

Contents

Contents 1 (not important)

Contents 2

Contents 3

Contents 4

Contents 5 (most important)

Claims Payment/ Processing

Claims Payment/ Processing 1 (not important)

Claims Payment/ Processing 2

Claims Payment/ Processing 3

Claims Payment/ Processing 4

Claims Payment/ Processing 5 (most important)

Flexibility/ Customization of policies

Flexibility/ Customization of policies 1 (not important)

Flexibility/ Customization of policies 2

Flexibility/ Customization of policies 3

Flexibility/ Customization of policies 4

Flexibility/ Customization of policies 5 (most important)

Underwriting Expertise – High NetWorth

Underwriting Expertise – High NetWorth 1 (not important)

Underwriting Expertise – High NetWorth 2

Underwriting Expertise – High NetWorth 3

Underwriting Expertise – High NetWorth 4

Underwriting Expertise – High NetWorth 5 (most important)

Customer Service

Customer Service 1 (not important)

Customer Service 2

Customer Service 3

Customer Service 4

Customer Service 5 (most important)

	1 (poor)	2	3	4	5 (excellent)
Comprehensive	Comprehensive 1 (poor)	Comprehensive 2	Comprehensive 3	Comprehensive 4	Comprehensive 5 (excellent)
Standard	Standard 1 (poor)	Standard 2	Standard 3	Standard 4	Standard 5 (excellent)
Broad	Broad 1 (poor)	Broad 2	Broad 3	Broad 4	Broad 5 (excellent)
No Frills	No Frills 1 (poor)	No Frills 2	No Frills 3	No Frills 4	No Frills 5 (excellent)
Home based business	Home based business 1 (poor)	Home based business 2	Home based business 3	Home based business 4	Home based business 5 (excellent)
Unexpected Events	Unexpected Events 1 (poor)	Unexpected Events 2	Unexpected Events 3	Unexpected Events 4	Unexpected Events 5 (excellent)
Predictable events	Predictable events 1 (poor)	Predictable events 2	Predictable events 3	Predictable events 4	Predictable events 5 (excellent)
Personal Liability	Personal Liability 1 (poor)	Personal Liability 2	Personal Liability 3	Personal Liability 4	Personal Liability 5 (excellent)
Liability coverage	Liability coverage 1 (poor)	Liability coverage 2	Liability coverage 3	Liability coverage 4	Liability coverage 5 (excellent)
Condo Insurance	Condo Insurance 1 (poor)	Condo Insurance 2	Condo Insurance 3	Condo Insurance 4	Condo Insurance 5 (excellent)
Water Damage	Water Damage 1 (poor)	Water Damage 2	Water Damage 3	Water Damage 4	Water Damage 5 (excellent)
Property	Property 1 (poor)	Property 2	Property 3	Property 4	Property 5 (excellent)
Contents	Contents 1 (poor)	Contents 2	Contents 3	Contents 4	Contents 5 (excellent)
Claims Payment/ Processing	Claims Payment/ Processing 1 (poor)	Claims Payment/ Processing 2	Claims Payment/ Processing 3	Claims Payment/ Processing 4	Claims Payment/ Processing 5 (excellent)
Flexibility/ Customization of policies	Flexibility/ Customization of policies 1 (poor)	Flexibility/ Customization of policies 2	Flexibility/ Customization of policies 3	Flexibility/ Customization of policies 4	Flexibility/ Customization of policies 5 (excellent)
Underwriting Expertise – High NetWorth	Underwriting Expertise – High NetWorth 1 (poor)	Underwriting Expertise – High NetWorth 2	Underwriting Expertise – High NetWorth 3	Underwriting Expertise – High NetWorth 4	Underwriting Expertise – High NetWorth 5 (excellent)
Customer Service	Customer Service 1 (poor)	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5 (excellent)

1 (poor)

5 (excellent)

Comprehensive

Comprehensive 1 (poor)

Comprehensive 2

Comprehensive 3

Comprehensive 4

Comprehensive 5 (excellent)

Standard

Standard 1 (poor)

Standard 2

Standard 3

Standard 4

Standard 5 (excellent)

Broad

Broad 1 (poor)

Broad 2

Broad 3

Broad 4

Broad 5 (excellent)

No Frills

No Frills 1 (poor)

No Frills 2

No Frills 3

No Frills 4

No Frills 5 (excellent)

Home based business

Home based business 1 (poor)

Home based business 2

Home based business 3

Home based business 4

Home based business 5 (excellent)

Unexpected Events

Unexpected Events 1 (poor)

Unexpected Events 2

Unexpected Events 3

Unexpected Events 4

Unexpected Events 5 (excellent)

Predictable events

Predictable events 1 (poor)

Predictable events 2

Predictable events 3

Predictable events 4

Predictable events 5 (excellent)

Personal Liability

Personal Liability 1 (poor)

Personal Liability 2

Personal Liability 3

Personal Liability 4

Personal Liability 5 (excellent)

Liability coverage

Liability coverage 1 (poor)

Liability coverage 2

Liability coverage 3

Liability coverage 4

Liability coverage 5 (excellent)

Condo Insurance

Condo Insurance 1 (poor)

Condo Insurance 2

Condo Insurance 3

Condo Insurance 4

Condo Insurance 5 (excellent)

Water Damage

Water Damage 1 (poor)

Water Damage 2

Water Damage 3

Water Damage 4

Water Damage 5 (excellent)

Property

Property 1 (poor)

Property 2

Property 3

Property 4

Property 5 (excellent)

Contents

Contents 1 (poor)

Contents 2

Contents 3

Contents 4

Contents 5 (excellent)

Claims Payment/ Processing

Claims Payment/ Processing 1 (poor)

Claims Payment/ Processing 2

Claims Payment/ Processing 3

Claims Payment/ Processing 4

Claims Payment/ Processing 5 (excellent)

Flexibility/ Customization of policies

Flexibility/ Customization of policies 1 (poor)

Flexibility/ Customization of policies 2

Flexibility/ Customization of policies 3

Flexibility/ Customization of policies 4

Flexibility/ Customization of policies 5 (excellent)

Underwriting Expertise – High NetWorth

Underwriting Expertise – High NetWorth 1 (poor)

Underwriting Expertise – High NetWorth 2

Underwriting Expertise – High NetWorth 3

Underwriting Expertise – High NetWorth 4

Underwriting Expertise – High NetWorth 5 (excellent)

Customer Service

Customer Service 1 (poor)

Customer Service 2

Customer Service 3

Customer Service 4

Customer Service 5 (excellent)

Canada - Home Insurance Survey

Question Title

* When choosing a policy for a client, generally how important are the following coverages
(5 most important, 1 not important)

Question Title

* Which home insurance policies do you offer clients

Question Title

* How well do you think this policy performs on the below out of 5?
Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

Question Title

* Which other home insurance policies do you offer?
Leave blank if no other policies are suitable

Question Title

* I don’t offer clients any other policies

Question Title

* To enter the prize draw to win 1 of 10 Latest Amazon Fire HD tablets, you must answer the question below and enter your valid contact details:

Question Title

* When choosing a policy for a client, generally how important are the following coverages(5 most important, 1 not important)

Question Title

* Which home insurance policies do you offer clients

Question Title

* How well do you think this policy performs on the below out of 5?Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

Question Title

* Which other home insurance policies do you offer?Leave blank if no other policies are suitable

Question Title

* I don’t offer clients any other policies

Question Title

* To enter the prize draw to win 1 of 10 Latest Amazon Fire HD tablets, you must answer the question below and enter your valid contact details:

* When choosing a policy for a client, generally how important are the following coverages
(5 most important, 1 not important)

* How well do you think this policy performs on the below out of 5?
Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

* Which other home insurance policies do you offer?
Leave blank if no other policies are suitable