Customer Satisfaction Survey

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
I was able to find all the information I needed on the website	I was able to find all the information I needed on the website Strongly Agree	I was able to find all the information I needed on the website Agree	I was able to find all the information I needed on the website Disagree	I was able to find all the information I needed on the website Strongly Disagree	I was able to find all the information I needed on the website N/A
My email/telephone inquiry was dealt with professionally	My email/telephone inquiry was dealt with professionally Strongly Agree	My email/telephone inquiry was dealt with professionally Agree	My email/telephone inquiry was dealt with professionally Disagree	My email/telephone inquiry was dealt with professionally Strongly Disagree	My email/telephone inquiry was dealt with professionally N/A
My email/ telephone inquiry was answered within a satisfactory period of time	My email/ telephone inquiry was answered within a satisfactory period of time Strongly Agree	My email/ telephone inquiry was answered within a satisfactory period of time Agree	My email/ telephone inquiry was answered within a satisfactory period of time Disagree	My email/ telephone inquiry was answered within a satisfactory period of time Strongly Disagree	My email/ telephone inquiry was answered within a satisfactory period of time N/A
I am satisfied with the MRV fee payment process	I am satisfied with the MRV fee payment process Strongly Agree	I am satisfied with the MRV fee payment process Agree	I am satisfied with the MRV fee payment process Disagree	I am satisfied with the MRV fee payment process Strongly Disagree	I am satisfied with the MRV fee payment process N/A
It was convenient to schedule my Consular appointment	It was convenient to schedule my Consular appointment Strongly Agree	It was convenient to schedule my Consular appointment Agree	It was convenient to schedule my Consular appointment Disagree	It was convenient to schedule my Consular appointment Strongly Disagree	It was convenient to schedule my Consular appointment N/A
The courier services was prompt and efficient	The courier services was prompt and efficient Strongly Agree	The courier services was prompt and efficient Agree	The courier services was prompt and efficient Disagree	The courier services was prompt and efficient Strongly Disagree	The courier services was prompt and efficient N/A
The greeter staff were helpful	The greeter staff were helpful Strongly Agree	The greeter staff were helpful Agree	The greeter staff were helpful Disagree	The greeter staff were helpful Strongly Disagree	The greeter staff were helpful N/A

Strongly Agree

Agree

Disagree

Strongly Disagree

N/A

I was able to find all the information I needed on the website

I was able to find all the information I needed on the website Strongly Agree

I was able to find all the information I needed on the website Agree

I was able to find all the information I needed on the website Disagree

I was able to find all the information I needed on the website Strongly Disagree

I was able to find all the information I needed on the website N/A

My email/telephone inquiry was dealt with professionally

My email/telephone inquiry was dealt with professionally Strongly Agree

My email/telephone inquiry was dealt with professionally Agree

My email/telephone inquiry was dealt with professionally Disagree

My email/telephone inquiry was dealt with professionally Strongly Disagree

My email/telephone inquiry was dealt with professionally N/A

My email/ telephone inquiry was answered within a satisfactory period of time

My email/ telephone inquiry was answered within a satisfactory period of time Strongly Agree

My email/ telephone inquiry was answered within a satisfactory period of time Agree

My email/ telephone inquiry was answered within a satisfactory period of time Disagree

My email/ telephone inquiry was answered within a satisfactory period of time Strongly Disagree

My email/ telephone inquiry was answered within a satisfactory period of time N/A

I am satisfied with the MRV fee payment process

I am satisfied with the MRV fee payment process Strongly Agree

I am satisfied with the MRV fee payment process Agree

I am satisfied with the MRV fee payment process Disagree

I am satisfied with the MRV fee payment process Strongly Disagree

I am satisfied with the MRV fee payment process N/A

It was convenient to schedule my Consular appointment

It was convenient to schedule my Consular appointment Strongly Agree

It was convenient to schedule my Consular appointment Agree

It was convenient to schedule my Consular appointment Disagree

It was convenient to schedule my Consular appointment Strongly Disagree

It was convenient to schedule my Consular appointment N/A

The courier services was prompt and efficient

The courier services was prompt and efficient Strongly Agree

The courier services was prompt and efficient Agree

The courier services was prompt and efficient Disagree

The courier services was prompt and efficient Strongly Disagree

The courier services was prompt and efficient N/A

The greeter staff were helpful

The greeter staff were helpful Strongly Agree

The greeter staff were helpful Agree

The greeter staff were helpful Disagree

The greeter staff were helpful Strongly Disagree

The greeter staff were helpful N/A

Customer Satisfaction Survey

1. How Are We Doing?

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* 1. Please rate the following aspects of our work.

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* 2. Overall, how do you rate the quality of service we provide?

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* 3. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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* 4. In order to better serve you, please provide your email address or UID.