Affordable Housing Provider Survey - Fall 2024

Thank you for completing our survey, which should take 5-8 minutes to complete. Answers remain anonymous; the survey helps us gain valuable insight into what is important to you and the rest of our affordable housing membership.

We encourage you to answer the survey based on your own thoughts and reactions, as opposed to “on behalf of” your organization. Multiple answers within the same organization are ok. If you don’t know the answer to a question or don’t want to answer it, simply skip to the next question or select “I don’t know.”

Thank you for taking the time to let us know what matters to you.

Question Title

* 1. What do you anticipate being your top three challenges in the next three months? (select three)

Property and liability insurance, including cost and availability

Tenant Files and HUD Compliance, including Housing Opportunity Through Modernization Act of 2016 (HOTMA) implementation

Financial challenges, including funding delays and limited HUD budget increases

Inspections and maintenance, including difficulty transitioning to NSPIRE

Disaster and/or emergency preparedness and recovery

Resident mental and behavioral health

Safety concerns at the property

Staffing and workforce

Unit turn-over and waitlist management

Development and preservation transactions (including tax credit allocations, Section 202 Capital Advances,

Other (please specify)

Question Title

* 2. In your estimation, how long are waitlists for your property/ies? (Select all that apply)

Waitlist open with immediate vacancies

Less than 6 months

1-2 years

3-4 years

5 or more years

Our waitlist is closed

I don't know

Other (please specify)

Question Title

* 3. How have the length of your properties' waitlists changed over the past four years?

Applicants now wait significantly longer on average to move in.

Applicants now wait slightly longer on average to move in.

Applicants now wait about the same amount of time to move in.

Applicants now wait slightly less time to move in.

Applicants now wait significantly less time to move in.

I don’t know.

Question Title

* 4. What are your biggest barriers to hiring and retaining staff at your affordable housing communities? (select up to 3)

Limited HUD-approved budgets to keep salaries competitive

Delayed funding from HUD or other federal housing program

Applicants unable to meet desired qualification criteria

Lack of applicants

Difficulty accessing workplace location, including lack of transportation options or cost/time of commute

Work culture issues, including Diversity, Equity, and Inclusion (DEI)

Nature of the work, including the demanding nature of frontline work

Unique property requirements, like part-time schedules or language needs

Lack of growth and advancement opportunities

Lack of employee support and training

I don’t know

I don't have any barriers hiring or retaining staff

Other (please specify)

Question Title

* 5. At your communities, how were your residents impacted by the loss of the Affordable Connectivity Program (ACP), a federal internet service discount program that ran out of funding in 2024?

Residents were deeply impacted by the loss of the internet service discount program.

Residents were somewhat impacted by the loss of the internet service discount program.

Residents were mostly not impacted by the loss of the internet service discount program.

Residents were not impacted

I don’t know.

Other (please specify)

Question Title

* 6. Do you currently have a Service Coordination program (select all that apply)?

Yes, funded out of the property’s budget

Yes, funded through HUD grants

Yes, funded through fundraising

No, we don’t currently have Service Coordinators

I don’t know.

Other (please specify)

Question Title

* 7. Did your community apply for the new Service Coordinator grant funding made available by HUD in 2024?

Yes, we want to EXPAND our Service Coordination programs.

Yes, we want to ESTABLISH NEW Service Coordination programs.

No, we have enough Service Coordination.

No, we are not interested in Service Coordination.

No, we were not aware of the new funding.

No, we were not eligible for the new grant funding.

I don’t know.

Other (please specify)

Question Title

* 8. Has your organization accessed HUD’s free Mental Health First Aid (MHFA) Training for Service Coordinators?

Yes, we have participated.

No, we have not participated yet, but are interested.

I don’t know.

I wasn’t aware of the MHFA training offered by HUD.

We don’t have Service Coordinators/not applicable.

We not interested in participating.

Other (please specify).

Question Title

* 9. If you have a Section 202 PRAC property, have you incorporated the $15 Per Unit Per Month Supportive Services Fee into your budget requests?

No, but we plan to start requesting it.

No, not interested

No, we were not approved.

I don’t know what this is yet.

Not a PRAC/not eligible

Yes (please specify the uses).

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33% of survey complete.