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Are Your Employees Raving Fans?

The heart of a great customer experience is your team. Is your organization creating a culture that encourages and builds engagement? 
Take this short self-assessment to discover if your organization needs to upgrade its Employee Engagement Engine.

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* 1. We have sent employee surveys at least once a year to ask about their experience (and ask for more than just one response on overall satisfaction).

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* 2. The leaders of our company go to front line locations at least once a year to observe what’s going on and listen to employees.

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* 3. Our leaders thank our employees for giving feedback and do not publicly call out or privately punish people who share negative feedback.

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* 4. The leadership team has at least one meeting a year to review the employee feedback.

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* 5. We have a process that turns feedback into actionable insights which lead to strategies and plans, with at least one person assigned to implement changes.

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* 6. We treat all our people with dignity and respect and we provide them with the tools and training to have a physically and emotionally safe work environment.​

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* 7. We have documented and shared what it takes to “win” in our company, including what it takes to get a raise or get promoted.

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* 8. All our leaders live out all the company values and follow all the rules that we spelled out on what it takes to “win” in our company—enforcement of the rules is consistently applied across our organization.

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* 9. We regularly include getting to know each other as people in conversations and team events, across all levels of the organization. We don’t just talk about work.

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* 10. We have a regular practice of asking for help and giving each other help, both in our tasks at work and even in our personal lives.

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* 11. We are good at making each other feel cared for, respected, and empowered across all levels of the organization.

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* 12. We are free to challenge each other to do better work. We don’t just wait for the bosses to get people in trouble, we hold each other accountable.

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* 13. When the big moments in our professional and personal lives happen, such as work anniversaries, weddings or a death in the family, we not only make space for them to engage, we show up for each other, even if just to be there.

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* 14. Our company has written down how we make the world a better place through our work beyond the money that we make doing it.

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* 15. Our company tells the story of at least one person per year whose life has been impacted positively by the work we do.

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* 16. Our team talks at least once a year about how the tasks we do enable our company to have the impact it does.

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* 17. Our senior leadership team talks openly and regularly about the importance of setting our employees up to succeed.

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* 18. Our senior leadership team all agree on what the highest priorities are and the plan for achieving those priorities.

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* 19. Our leadership team provides all the tools and training we need to do great work.

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* 20. Our leadership team is regularly working on improving themselves, in technical and personal areas.

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* 21. All our leaders live out all our company values.

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* 22. Our leadership team models and celebrates diversity in multiple ways. (some options are: race, gender, diversity of thought, personality, thinking styles, career experiences, etc.)

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* 23. How can we contact you?

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