Please take a few minutes to complete this survey, the results of which will assist with future plans for improvements and/or changes to the practice. 

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* 1. How do you usually book appointments?

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* 2. Thinking about your last phone call to the practice how easy was it to get through to someone at the surgery?

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* 3. What time did you make the call?

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* 4. How long did you have to wait for your call to be answered?

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* 5. Thinking about the last time you made an appointment to see a GP or Nurse. How soon did you want your appointment?

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* 6. If you needed a same day appointment did you get one?

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* 7. If you were unable to get an on the day appointment how did you proceed?

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* 8. Thinking about your last consultation do you feel that the GP/Nurse treated you with respect?

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* 9. How do you rate how well you are treated by receptionists?

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* 10. In general how would you rate the care you receive from this practice?

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* 11. There is now an Extended Access Hub for the Kettering area which offers appointments daily, often outside normal working hours. This service is run by another practice located in Prospect House. Have you used this service?

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* 12. If you have, which of the services did you use?

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* 13. If you have used the service how would you rate the care that you received?

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* 14. The Hub now offers video consultations with a GP on Sundays would you use this service?

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* 15. There is a new First Contact Physiotherapy service which offers appointments daily. This service is externally run and is located in Prospect House. Have you used this service?

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* 16. If you have used First Contact Physio how would you rate the care that you received?

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* 17. Are you aware that the practice has a virtual Patient Participation Group? (If you would like to join this group please contact reception)

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* 18. Are you a carer for an adult, friend or relative? (We try to support as many carers as we can with the assistance of Northamptonshire Carers. If you are a carer please let a member of staff know)

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* 19. Are you a Military Veteran? (If you are, please let a member of staff know)

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* 20. Are you aware that you can make certain appointments, request repeat prescriptions, view your results and detailed coded record online and through the systmOnline app? (To register for online access ask reception to provide your username and password)

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* 21. How likely are you to recommend the practice to friends and family?

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