Support Satisfaction Survey

Thank you for contacting Eastnets® support!

Your case(s) status has been set to resolved by our support team. We would like to know your feedback to assure your technical issues are solved and that you are satisfied with our services.

Please complete this survey and click submit once you're done. This survey has 7 questions and will take approximately 5 minutes to complete.

Questions marked with an (*) are required.

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* 1. How likely is it that you would recommend Eastnets® to a friend or colleague?

Not at all likely

Extremely likely

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* 2. Case Ref: (please enter the cases reference or specify if the rating is about all cases opened with Eastnets®)

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* 3. Do you consider the problem resolved?

Yes

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* 4. Was your question or issue resolved the first time you contacted technical support?

Yes

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* 5. Please rate the below questions.

if you rate "Average" or below, please add your comments to allow us in improving the specific area

	5 - Very Satisfied	4 - Somewhat Satisfied	3 - Average	2 - Somewhat Dissatisfied	1 - Very Dissatisfied
1. Overall handling of our engineer with your case?	1. Overall handling of our engineer with your case? 5 - Very Satisfied	1. Overall handling of our engineer with your case? 4 - Somewhat Satisfied	1. Overall handling of our engineer with your case? 3 - Average	1. Overall handling of our engineer with your case? 2 - Somewhat Dissatisfied	1. Overall handling of our engineer with your case? 1 - Very Dissatisfied
2. The technical expertise of the engineer who handled your case?	2. The technical expertise of the engineer who handled your case? 5 - Very Satisfied	2. The technical expertise of the engineer who handled your case? 4 - Somewhat Satisfied	2. The technical expertise of the engineer who handled your case? 3 - Average	2. The technical expertise of the engineer who handled your case? 2 - Somewhat Dissatisfied	2. The technical expertise of the engineer who handled your case? 1 - Very Dissatisfied
3. The time it took for technical Support to provide a solution ?	3. The time it took for technical Support to provide a solution ? 5 - Very Satisfied	3. The time it took for technical Support to provide a solution ? 4 - Somewhat Satisfied	3. The time it took for technical Support to provide a solution ? 3 - Average	3. The time it took for technical Support to provide a solution ? 2 - Somewhat Dissatisfied	3. The time it took for technical Support to provide a solution ? 1 - Very Dissatisfied
4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests?	4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests? 5 - Very Satisfied	4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests? 4 - Somewhat Satisfied	4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests? 3 - Average	4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests? 2 - Somewhat Dissatisfied	4. The support workflow taking into consideration the time and efforts you personally invested to handle EN support team requests? 1 - Very Dissatisfied
5. The solution provided by Technical Support?	5. The solution provided by Technical Support? 5 - Very Satisfied	5. The solution provided by Technical Support? 4 - Somewhat Satisfied	5. The solution provided by Technical Support? 3 - Average	5. The solution provided by Technical Support? 2 - Somewhat Dissatisfied	5. The solution provided by Technical Support? 1 - Very Dissatisfied
6. How likely are you going to recommend us to others?	6. How likely are you going to recommend us to others? 5 - Very Satisfied	6. How likely are you going to recommend us to others? 4 - Somewhat Satisfied	6. How likely are you going to recommend us to others? 3 - Average	6. How likely are you going to recommend us to others? 2 - Somewhat Dissatisfied	6. How likely are you going to recommend us to others? 1 - Very Dissatisfied

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* 6. How do you rate Eastnets® overall support services compared to last year?

5 - Greatly Improved

4 - Improved

3 - Same as last year

2 - Declined

1 - Greatly Declined

0 - Not Applicable

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* 7. Any additional comments?
(You can use this field if you would like to report any specific concern as well)

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* 8. Please enter your information details to allow us in contacting you, when needed

Respondent Name:

Bank / Company:

Country:

Email Address:

Phone Number:

Thank you for your time in completing this survey. Your feedback will be taken into into consideration and will ensure all your needs are fulfilled.

Should you have any query, please do not hesitate to contact cs@eastnets.com

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* 1. How likely is it that you would recommend Eastnets® to a friend or colleague?

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* 2. Case Ref: (please enter the cases reference or specify if the rating is about all cases opened with Eastnets®)

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* 3. Do you consider the problem resolved?

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* 4. Was your question or issue resolved the first time you contacted technical support?

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* 5. Please rate the below questions.if you rate "Average" or below, please add your comments to allow us in improving the specific area

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* 6. How do you rate Eastnets® overall support services compared to last year?

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* 7. Any additional comments? (You can use this field if you would like to report any specific concern as well)

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* 8. Please enter your information details to allow us in contacting you, when needed

* 5. Please rate the below questions.

if you rate "Average" or below, please add your comments to allow us in improving the specific area

* 7. Any additional comments?
(You can use this field if you would like to report any specific concern as well)