Patient Experience Survey

You are being invited to take part in this survey because you have recently had a visit at the East Elgin Family Health Team. Your responses to the questions on this survey will help us improve the care we provide.
 
Participation in the survey is completely voluntary and all your answers to the survey questions will be kept confidential unless you leave a name and contact number.

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* 1. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the following …?

  Poor Fair Good Very Good Excellent
Your overall experience with our office staff?
The length of time it took between making your appointment and the visit you just had?

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* 2. When you see your Family Health Team Member, how often does he/she...

  Never Rarely Sometimes Often Always
Give you an opportunity to ask questions about recommended treatment?
Involve you as much as you want to be in decisions about your care and treatment?
Spend enough time with you?

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* 3. Thinking about the MAIN health care provider you spoke with during your most recent visit, how would you rate this person on the following…..?

  Poor Fair Good Very Good Excellent
They listened to your concerns
They explained things in a way that was easy to understand
They were sensitive to your needs and preferences
Your overall experience speaking with the health care provider about the reason for your visit

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* 4. If you had a virtual visit, how do you feel your experience was, compared to an in-person visit?

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* 5. If you have a recent virtual visit, please specify in more detail how you felt about the experience

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* 6. Please rate your overall satisfaction with your most recent appointment:

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* 7. Would you recommend our services to your family or friends? 

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* 8. Is there any additional information or feedback you would like to share with us that could help us improve the way we provide care?

Please note, this survey is anonymous, but if you think our services could be improved and you would like to discuss further, please leave your name and phone number, and our Executive Director (Cindy Bratt) can follow up with you. This feedback will remain confidential, unless permission is given otherwise.

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