Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. Did the representative at SCA try to help you by providing information about other services? Yes No Service: Question Title * 2. What are your biggest unmet needs? Please check all that apply. Weatherization/Homeowner Repairs Housing for Homeless Affordable/Safe Rental Units Assistance with delinquent mortgages Property Tax Assistance Home Heating Assistance Managing bills or expenses Finding employment or a better job Transportation for employment Education/Training for employment Financial Goal Planning Child Care Assistance Utility Assistance Affordable Medical Services Food/Clothing Assistance Tax Preparation Mental Health Referral Service Senior Support Services Other (please specify) Question Title * 3. Overall, how satisfied are you with Schuylkill Community Action? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 4. How well does our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. Please evaluate our performance in the following areas by checking the appropriate box. Very High Quality High Quality Neither High nor Low Quality Low Quality Very Low Quality Customer Service/Communication Customer Service/Communication Very High Quality Customer Service/Communication High Quality Customer Service/Communication Neither High nor Low Quality Customer Service/Communication Low Quality Customer Service/Communication Very Low Quality Quality of Program/Services Provided Quality of Program/Services Provided Very High Quality Quality of Program/Services Provided High Quality Quality of Program/Services Provided Neither High nor Low Quality Quality of Program/Services Provided Low Quality Quality of Program/Services Provided Very Low Quality Accessibility/Cleanliness of Our Facilities Accessibility/Cleanliness of Our Facilities Very High Quality Accessibility/Cleanliness of Our Facilities High Quality Accessibility/Cleanliness of Our Facilities Neither High nor Low Quality Accessibility/Cleanliness of Our Facilities Low Quality Accessibility/Cleanliness of Our Facilities Very Low Quality Professionalism/Willingness of SCA Representative to Help Professionalism/Willingness of SCA Representative to Help Very High Quality Professionalism/Willingness of SCA Representative to Help High Quality Professionalism/Willingness of SCA Representative to Help Neither High nor Low Quality Professionalism/Willingness of SCA Representative to Help Low Quality Professionalism/Willingness of SCA Representative to Help Very Low Quality Overall Experience with SCA Overall Experience with SCA Very High Quality Overall Experience with SCA High Quality Overall Experience with SCA Neither High nor Low Quality Overall Experience with SCA Low Quality Overall Experience with SCA Very Low Quality Other (please specify) Question Title * 6. Please check all characteristics below that apply to you. White Black/African American American Indian or Alaska Native Asian Multi-racial Other (please specify) Question Title * 7. Are you of Hispanic, Latino, or Spanish origin? Yes No Question Title * 8. Please check the characteristic below that applies to you. Age 18-24 Age 25-44 Age 45-64 Age 65+ Question Title * 9. Please enter all of the characteristics below that apply to you or your immediate family.Do you or a family member have a Disability? If the answer is YES, please list whether it is a physical/developmental disability, mental disability, or both affecting household members. Yes No Physical/Developmental DisabilityMental DisabilityBOTH Question Title * 10. Please check the program(s) you were applying for during your visit. PPL On Track PPL Operation Help PPL Security Deposit Waiver UGI CAP/UGI OP Share ESG Rapid Re-housing Mortgage Foreclosure Counseling Homeowner Repair Rehabilitation Homebuyer Pre-Closing Workshop Financial Education Counseling Emergency Hotel/Motel Voucher Emergency Food Weatherization Services Emergency Rental Assistance Program Other (please specify) Question Title * 11. If you would like to receive SCA updates on our programs and the organization, please provide your email address below. Done