Customer Satisfaction Survey

How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

Question Title

* 1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your trail issues	Understanding your trail issues Excellent	Understanding your trail issues Good	Understanding your trail issues Adequate	Understanding your trail issues Poor	Understanding your trail issues Unacceptable	Understanding your trail issues N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Working with you and your group	Working with you and your group Excellent	Working with you and your group Good	Working with you and your group Adequate	Working with you and your group Poor	Working with you and your group Unacceptable	Working with you and your group N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A

Question Title

* 2. Overall, how do you rate the quality of information and services we provide?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* 3. What level of confidence do you have in us to follow through on your issues?

Complete

A lot

Some

Little

None

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* 4. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

Question Title

* 5. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

* 1. Please rate the following aspects of our work.

Question Title

* 2. Overall, how do you rate the quality of information and services we provide?

Question Title

* 3. What level of confidence do you have in us to follow through on your issues?

Question Title

* 4. Overall, is our performance ...

Question Title

* 5. Based on our performance, how likely is it that you will use us in the future?

Question Title

* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.