Exit Customer Impact Survey Question Title * 1. What challenges were you experiencing with your previous solution before switching to [COMPANY/PRODUCT]? Select all that apply. Difficulty integrating with other solutions we’re using Did not have enough return on investment Difficulty adopting within my organization Lacked the features or functionality we wanted Poor customer experience Cost was too high Other (please specify) Question Title * 2. Which products has your company been using? Select all that apply. Product A Product B Product C Other (please specify) Question Title * 3. Which products/solutions did you evaluate or replace prior to selecting [COMPANY/PRODUCT]? Select all that apply. Competitor A Competitor B Competitor C Other (please specify) Question Title * 4. What were the most valuable aspects or features of [COMPANY/PRODUCT] in your decision to choose [COMPANY/PRODUCT] over other solutions? Select all that apply. Customer support Features Performance Quality Price Other (please specify) Question Title * 5. What benefits have you experienced after using [COMPANY/PRODUCT]? Select all that apply Improved customer satisfaction Improved key metrics internally Increased revenue Reduced costs Strong return on investment Increased efficiency Other (please specify) Question Title * 6. Which of the following statements do you agree with? Select all that apply. [COMPANY/PRODUCT] provides a superior product over other solutions [COMPANY/PRODUCT] provides outstanding support I would recommend [COMPANY/PRODUCT] over other solutions We improved our key metrics internally after implementing [COMPANY/PRODUCT] Question Title * 7. How quickly did you see a return on your investment after using [COMPANY/PRODUCT]? Immediately Within 1-6 months Within 7-12 months Within 13-18 months 18+ months I don’t know / not applicable Question Title * 8. Please rate [COMPANY/PRODUCT] on the following capabilities compared to other vendors/solutions. Please make a selection in each row: Best in Class Significantly Better Somewhat Better Comparable Somewhat Worse Significantly Worse Worst Compatibility with other tools/systems Compatibility with other tools/systems Best in Class Compatibility with other tools/systems Significantly Better Compatibility with other tools/systems Somewhat Better Compatibility with other tools/systems Comparable Compatibility with other tools/systems Somewhat Worse Compatibility with other tools/systems Significantly Worse Compatibility with other tools/systems Worst Price Price Best in Class Price Significantly Better Price Somewhat Better Price Comparable Price Somewhat Worse Price Significantly Worse Price Worst Customer support Customer support Best in Class Customer support Significantly Better Customer support Somewhat Better Customer support Comparable Customer support Somewhat Worse Customer support Significantly Worse Customer support Worst Available features Available features Best in Class Available features Significantly Better Available features Somewhat Better Available features Comparable Available features Somewhat Worse Available features Significantly Worse Available features Worst Performance & scalability Performance & scalability Best in Class Performance & scalability Significantly Better Performance & scalability Somewhat Better Performance & scalability Comparable Performance & scalability Somewhat Worse Performance & scalability Significantly Worse Performance & scalability Worst Question Title * 9. Please rate the following improvements after using [COMPANY/PRODUCT]. Please make a selection in each row: Greatly improved Somewhat improved Minimally improved Not improved at all I don't know Improved efficiency Improved efficiency Greatly improved Improved efficiency Somewhat improved Improved efficiency Minimally improved Improved efficiency Not improved at all Improved efficiency I don't know Reduced costs Reduced costs Greatly improved Reduced costs Somewhat improved Reduced costs Minimally improved Reduced costs Not improved at all Reduced costs I don't know Reduced downtime Reduced downtime Greatly improved Reduced downtime Somewhat improved Reduced downtime Minimally improved Reduced downtime Not improved at all Reduced downtime I don't know Increased revenue Increased revenue Greatly improved Increased revenue Somewhat improved Increased revenue Minimally improved Increased revenue Not improved at all Increased revenue I don't know Question Title * 10. How would you rate [COMPANY/PRODUCT]? Please click the stars to select a rating. Question Title * 11. Please describe how your organization uses [COMPANY/PRODUCT]. Question Title * 12. In a sentence or two, what was your overall experience using [COMPANY/PRODUCT] and the impact it had on your organization? Question Title * 13. Would you be interested in partnering with us to share your story? Select all that apply. Yes, I’d be interested in posting a review on your website Yes, I’d be interested in speaking at an event Yes, I’d be interested in doing an interview with your team Yes, I’d be interested in being quoted for a press release or other material Yes, I’d be interested in a video testimonial Yes, other (please specify) No, I am not interested at this time Question Title * 14. Are you willing to let [COMPANY] use your name and company in published materials? Yes No I don’t know, please contact me Please provide us with your contact information. Question Title * 15. Name Question Title * 16. Company name Question Title * 17. Email address Question Title * 18. Phone number Done