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Customer Satisfaction Estimator Survey
We want your opinion! Please help us out by filling out the Customer Satisfaction Estimator survey. Continued improvement is our goal and we need your help to reach it. Thank you in advance for your time and feedback.
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1.
The estimator provided quality customer service.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
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2.
The estimator provided quality communication.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
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3.
The estimator provided a clearly defined scope.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
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4.
The estimator responded to me in a timely manner.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
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5.
The estimator delivered a quality product that met my expectations.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
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6.
Options and/or questions were adequately discussed with me.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
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7.
All costs were properly explained to me.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
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8.
I was adequately informed of the next steps.
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Provided by ICT Student Technology & Planning