Customer Success Open Competency Model Definition, Use Cases and Sources At Ibbaka, we answer critical questions about people, their skills and competencies through our People Insights platform. We are exploring how open source competency models contribute to organizations, individuals and which disciplines have the most impact.We are working to understand what a competency model for Customer Success looks like and how it's applied. We hope to provoke thinking in this area and explore how to structure its different components.We plan to provide and evolve this model under a Creative Commons license. We want to encourage its integration with other models so that it can evolve over time.You can learn more about Open Competency Models and our plans here.We intend to share the insights learned with you. If you would like to receive our results, please provide your email at the end of the survey.Data will only be used to inform the design of an Open Competency Model for Customer success and will not be shared with any other party. OK Question Title * 1. Which of the following statements resonates most with you? The goal of customer success is to guide the customer towards attaining continuous value with our business. This includes strategic alignment of goals, awareness of best practices and guidance/evolution towards advocacy. Customer success means achieving business growth by adopting a customer focused approach. Solely investing time, money and effort in acquiring new customers is not enough. We must focus on retaining existing customers. The secret to customer retention is to make sure that our customers are happy and successful, ensuring they are able to reap the promised business benefits. Customer success is focused on working proactively in partnership with customers throughout their journey with us. We want to help them get more value out of their purchase and get their feedback. This drives the customer experience forward and ensures a successful path into the future. OK Question Title * 2. What role(s) do you play in Customer Success? (Check all that apply). Thought Leader Internal Customer Success Expert Coach CS Team Leader CS Team Member Customer Experience Designer Expansion Sales (up-sell and cross-sell) Customer Marketing Product Expert Innovator Professional Services Support Other (please specify) OK Question Title * 3. What are the most important roles in Customer Success? (Check all that apply) Product Expert Customer Marketing Expert Customer Advisory Board Facilitator Customer Advocacy Expert Customer Coach Value to Customer Expert Customer Success Manager Expansion Sales Manager (up-sell and cross-sell) Customer Experience Expert Technical User Support Customer Health Analyst Other (please specify) OK Question Title * 4. How have others found value in your work/customer success activities? OK Question Title * 5. Where do you currently go for information on Customer Success skills and capabilities? (Check all that apply) Coursera Courses Customer Success Consultants TSIA Linkedin Groups Third Party Training Internal Training Facebook Communities Community Blogs Udemy Courses Slack Channels Customer Success Forum Other (please specify) OK Question Title * 6. Where does your organization find Customer Success training and learning resources? OK Question Title * 7. What other methods or frameworks do you combine most often with Customer Success? (Select upto 3) Service design Challenger sales model Customer lifecycle and journey mapping Customer experience (CX) Design thinking Other (please specify) OK NEXT