Midlothian Sure Start

MSS 2024

Introduction

Midlothian Sure Start values your opinion.

Your feedback helps us improve our services and gives us evidence to get funding for those services you value.

Your answers will be treated anonymously. You do not need to leave your name or contact. If you leave contact details for the prize draw, they will only be used for this purpose. To thank you for taking the time to participate we have a prize draw of a total of 3 prizes of £50 vouchers. The closing date is the 31st of May and the prize draw will be the following week. We will have an early bird draw on the 2nd May 2024 with prize of £50. All winners will be notified in the first week of June 2024.

If you would like a personal response to any issue, please email your comments, compliments or complaints to me at cherylleebrown@midlothiansurestart.org.uk

Many thanks for helping.

Kind regards

Cheryl Brown

Chief Executive

Question Title

* 1. Which venue have you used?

Paradykes Family Learning Centre (Loanhead)

Mayfield Family Learning Centre (Mayfield)

Woodburn Family Learning Centre (Woodburn)

Mount Esk Family Learning Centre (Bonnyrigg)

Gorebridge Family Learning Centre (Gorebridge)

Penicuik Family Learning Centre (Penicuik)

Other - (Please specify)

Any comments?

Question Title

* 2. How would you rate us?

	Very good/Excellent	Good	Satisfactory	Unsatisfactory	N/A
For contacting you when we said we would	For contacting you when we said we would Very good/Excellent	For contacting you when we said we would Good	For contacting you when we said we would Satisfactory	For contacting you when we said we would Unsatisfactory	For contacting you when we said we would N/A
For the quality of the service you received	For the quality of the service you received Very good/Excellent	For the quality of the service you received Good	For the quality of the service you received Satisfactory	For the quality of the service you received Unsatisfactory	For the quality of the service you received N/A
For the way in which we shared information with you	For the way in which we shared information with you Very good/Excellent	For the way in which we shared information with you Good	For the way in which we shared information with you Satisfactory	For the way in which we shared information with you Unsatisfactory	For the way in which we shared information with you N/A
For the way in which our staff member worked with you	For the way in which our staff member worked with you Very good/Excellent	For the way in which our staff member worked with you Good	For the way in which our staff member worked with you Satisfactory	For the way in which our staff member worked with you Unsatisfactory	For the way in which our staff member worked with you N/A

Question Title

* 3. How would you rate each of our services: (if you have not used the service, tick "n/a")

	Very good/Excellient	Good	Satisfactory	Unsatisfctory	N/A
Early learning and Childcare- that is our nursery places - funded or self-funded	Early learning and Childcare- that is our nursery places - funded or self-funded Very good/Excellient	Early learning and Childcare- that is our nursery places - funded or self-funded Good	Early learning and Childcare- that is our nursery places - funded or self-funded Satisfactory	Early learning and Childcare- that is our nursery places - funded or self-funded Unsatisfctory	Early learning and Childcare- that is our nursery places - funded or self-funded N/A
Any Comments?
Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Very good/Excellient	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Good	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Satisfactory	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Unsatisfctory	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc N/A
Any Comments?
Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence	Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence Very good/Excellient	Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence Good	Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence Satisfactory	Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence Unsatisfctory	Parenting or family support e.g. Help on 1-1 basis/ in home/ Raising Children with Confidence N/A
Any Comments?
Therapeutic services e.g. Counselling, Mindfulness, Storytelling	Therapeutic services e.g. Counselling, Mindfulness, Storytelling Very good/Excellient	Therapeutic services e.g. Counselling, Mindfulness, Storytelling Good	Therapeutic services e.g. Counselling, Mindfulness, Storytelling Satisfactory	Therapeutic services e.g. Counselling, Mindfulness, Storytelling Unsatisfctory	Therapeutic services e.g. Counselling, Mindfulness, Storytelling N/A
Any Comments?
Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play	Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play Very good/Excellient	Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play Good	Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play Satisfactory	Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play Unsatisfctory	Family Lerning e.g. HENRY/Peep/Bookbug/ Open Kindergarten/Stay and Play N/A
Any Comments?
Support to manage finances e.g. CAB support, financial support, budgeting sessions	Support to manage finances e.g. CAB support, financial support, budgeting sessions Very good/Excellient	Support to manage finances e.g. CAB support, financial support, budgeting sessions Good	Support to manage finances e.g. CAB support, financial support, budgeting sessions Satisfactory	Support to manage finances e.g. CAB support, financial support, budgeting sessions Unsatisfctory	Support to manage finances e.g. CAB support, financial support, budgeting sessions N/A
Any Comments?
Community capacity building e.g. problem solving skills, family friends, peer groups,	Community capacity building e.g. problem solving skills, family friends, peer groups, Very good/Excellient	Community capacity building e.g. problem solving skills, family friends, peer groups, Good	Community capacity building e.g. problem solving skills, family friends, peer groups, Satisfactory	Community capacity building e.g. problem solving skills, family friends, peer groups, Unsatisfctory	Community capacity building e.g. problem solving skills, family friends, peer groups, N/A
Any Comments?

Question Title

* 4. Could you rate how much we have helped you in the following ways:

	Very good/Excellent	Good	Satisfactory	Unsatisfactory	N/A
Feel Welcomed	Feel Welcomed Very good/Excellent	Feel Welcomed Good	Feel Welcomed Satisfactory	Feel Welcomed Unsatisfactory	Feel Welcomed N/A
Supported you as a parent/carer and your child to learn/play together	Supported you as a parent/carer and your child to learn/play together Very good/Excellent	Supported you as a parent/carer and your child to learn/play together Good	Supported you as a parent/carer and your child to learn/play together Satisfactory	Supported you as a parent/carer and your child to learn/play together Unsatisfactory	Supported you as a parent/carer and your child to learn/play together N/A
Supported you to understand your child/child development/ improved bonding with child	Supported you to understand your child/child development/ improved bonding with child Very good/Excellent	Supported you to understand your child/child development/ improved bonding with child Good	Supported you to understand your child/child development/ improved bonding with child Satisfactory	Supported you to understand your child/child development/ improved bonding with child Unsatisfactory	Supported you to understand your child/child development/ improved bonding with child N/A
Feel part of the community/ met new people	Feel part of the community/ met new people Very good/Excellent	Feel part of the community/ met new people Good	Feel part of the community/ met new people Satisfactory	Feel part of the community/ met new people Unsatisfactory	Feel part of the community/ met new people N/A
Feel healthier/learnt something new/more positive about yourself	Feel healthier/learnt something new/more positive about yourself Very good/Excellent	Feel healthier/learnt something new/more positive about yourself Good	Feel healthier/learnt something new/more positive about yourself Satisfactory	Feel healthier/learnt something new/more positive about yourself Unsatisfactory	Feel healthier/learnt something new/more positive about yourself N/A

Other (please specify)

Question Title

* 5. How has your families experience of your child's care been? (tick "n/a" if you have not used the Nursery)

	Not used	Very good/Excellent	Good	Satisfactory	Unsatisfactory	N/A
How well does the nursery meet your child's needs	How well does the nursery meet your child's needs Not used	How well does the nursery meet your child's needs Very good/Excellent	How well does the nursery meet your child's needs Good	How well does the nursery meet your child's needs Satisfactory	How well does the nursery meet your child's needs Unsatisfactory	How well does the nursery meet your child's needs N/A
How has your child progressed?	How has your child progressed? Not used	How has your child progressed? Very good/Excellent	How has your child progressed? Good	How has your child progressed? Satisfactory	How has your child progressed? Unsatisfactory	How has your child progressed? N/A
How would you describe the relationship between your child and the Early Years Practitioners (staff)?	How would you describe the relationship between your child and the Early Years Practitioners (staff)? Not used	How would you describe the relationship between your child and the Early Years Practitioners (staff)? Very good/Excellent	How would you describe the relationship between your child and the Early Years Practitioners (staff)? Good	How would you describe the relationship between your child and the Early Years Practitioners (staff)? Satisfactory	How would you describe the relationship between your child and the Early Years Practitioners (staff)? Unsatisfactory	How would you describe the relationship between your child and the Early Years Practitioners (staff)? N/A
How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews?	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? Not used	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? Very good/Excellent	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? Good	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? Satisfactory	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? Unsatisfactory	How well do you feel the staff involve you in your child's learning e.g. observations, profiles, reviews? N/A
How welcomed do you and your child feel in the nursery?	How welcomed do you and your child feel in the nursery? Not used	How welcomed do you and your child feel in the nursery? Very good/Excellent	How welcomed do you and your child feel in the nursery? Good	How welcomed do you and your child feel in the nursery? Satisfactory	How welcomed do you and your child feel in the nursery? Unsatisfactory	How welcomed do you and your child feel in the nursery? N/A
How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc Not used	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc Very good/Excellent	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc Good	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc Satisfactory	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc Unsatisfactory	How well informed are you on other activities you may participate in at MSS e.g. groups/courses/referral to CABx etc N/A

Comment:

Question Title

* 6. Do you feel the services listed below are still needed? (Tick all that apply)

	Yes	No	Not sure
Early Learning and Childcare- that is nursery places	Early Learning and Childcare- that is nursery places Yes	Early Learning and Childcare- that is nursery places No	Early Learning and Childcare- that is nursery places Not sure
Family Learning e.g. Open Kindergarten, HENRY, Peep, Bookbug, PICL	Family Learning e.g. Open Kindergarten, HENRY, Peep, Bookbug, PICL Yes	Family Learning e.g. Open Kindergarten, HENRY, Peep, Bookbug, PICL No	Family Learning e.g. Open Kindergarten, HENRY, Peep, Bookbug, PICL Not sure
Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Yes	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc No	Perinatal support e.g. A Good Start, Circle of security, Enjoy you, enjoy baby, Dads2Be, 1-1 support etc Not sure
Support to manage finances e.g. CAB support, financial support, budgeting sessions	Support to manage finances e.g. CAB support, financial support, budgeting sessions Yes	Support to manage finances e.g. CAB support, financial support, budgeting sessions No	Support to manage finances e.g. CAB support, financial support, budgeting sessions Not sure
Community capacity building e.g. problem solving skills, family friends, peer groups,	Community capacity building e.g. problem solving skills, family friends, peer groups, Yes	Community capacity building e.g. problem solving skills, family friends, peer groups, No	Community capacity building e.g. problem solving skills, family friends, peer groups, Not sure
Counselling	Counselling Yes	Counselling No	Counselling Not sure
Mindfulness and storytelling in primary schools	Mindfulness and storytelling in primary schools Yes	Mindfulness and storytelling in primary schools No	Mindfulness and storytelling in primary schools Not sure
Parenting support e.g. Raising children with confidence	Parenting support e.g. Raising children with confidence Yes	Parenting support e.g. Raising children with confidence No	Parenting support e.g. Raising children with confidence Not sure

Other (please specify)

Midlothian Sure Start

MSS 2024

Question Title

* 1. Which venue have you used?

Question Title

* 2. How would you rate us?

Question Title

* 3. How would you rate each of our services: (if you have not used the service, tick "n/a")

Question Title

* 4. Could you rate how much we have helped you in the following ways:

Question Title

* 5. How has your families experience of your child's care been? (tick "n/a" if you have not used the Nursery)

Question Title

* 6. Do you feel the services listed below are still needed? (Tick all that apply)

Question Title

* 7. Is there anything else you’d like to see us offer to families? e.g. parents forum, playgroup length sessions etc.?

Question Title

* 8. Do you have any other comments regarding the service you receive from (e.g what can we do better/more of etc) (Name the Service)

Question Title

* 9. If you would like to be considered for our prize draw please leave contact details below. These will only be used for the prize draw.