Canada -Commercial Auto Insurance Survey

THANK YOU for taking the time to help the industry by completing this quick survey. Your input ensures that we recognise the best policies available and lets carriers know where they need to improve their offerings to help your clients. What’s more – by taking part in this survey you get the chance to win one of Amazon’s latest Fire HD 10 tablets – perfect for portable entertainment or work on the go.

	1 (not important)	2	3	4	5 (most important)
Uninsured/underinsured motorist coverage	Uninsured/underinsured motorist coverage 1 (not important)	Uninsured/underinsured motorist coverage 2	Uninsured/underinsured motorist coverage 3	Uninsured/underinsured motorist coverage 4	Uninsured/underinsured motorist coverage 5 (most important)
Non-owned auto coverage	Non-owned auto coverage 1 (not important)	Non-owned auto coverage 2	Non-owned auto coverage 3	Non-owned auto coverage 4	Non-owned auto coverage 5 (most important)
Third party liability	Third party liability 1 (not important)	Third party liability 2	Third party liability 3	Third party liability 4	Third party liability 5 (most important)
Property damage	Property damage 1 (not important)	Property damage 2	Property damage 3	Property damage 4	Property damage 5 (most important)
Accident benefits	Accident benefits 1 (not important)	Accident benefits 2	Accident benefits 3	Accident benefits 4	Accident benefits 5 (most important)
Collision	Collision 1 (not important)	Collision 2	Collision 3	Collision 4	Collision 5 (most important)
Comprehensive	Comprehensive 1 (not important)	Comprehensive 2	Comprehensive 3	Comprehensive 4	Comprehensive 5 (most important)
Claims Payment/ Processing	Claims Payment/ Processing 1 (not important)	Claims Payment/ Processing 2	Claims Payment/ Processing 3	Claims Payment/ Processing 4	Claims Payment/ Processing 5 (most important)
Flexibility/ Customization of policies	Flexibility/ Customization of policies 1 (not important)	Flexibility/ Customization of policies 2	Flexibility/ Customization of policies 3	Flexibility/ Customization of policies 4	Flexibility/ Customization of policies 5 (most important)
Underwriting Expertise	Underwriting Expertise 1 (not important)	Underwriting Expertise 2	Underwriting Expertise 3	Underwriting Expertise 4	Underwriting Expertise 5 (most important)
Customer Service	Customer Service 1 (not important)	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5 (most important)

1 (not important)

5 (most important)

Uninsured/underinsured motorist coverage

Uninsured/underinsured motorist coverage 1 (not important)

Uninsured/underinsured motorist coverage 2

Uninsured/underinsured motorist coverage 3

Uninsured/underinsured motorist coverage 4

Uninsured/underinsured motorist coverage 5 (most important)

Non-owned auto coverage

Non-owned auto coverage 1 (not important)

Non-owned auto coverage 2

Non-owned auto coverage 3

Non-owned auto coverage 4

Non-owned auto coverage 5 (most important)

Third party liability

Third party liability 1 (not important)

Third party liability 2

Third party liability 3

Third party liability 4

Third party liability 5 (most important)

Property damage

Property damage 1 (not important)

Property damage 2

Property damage 3

Property damage 4

Property damage 5 (most important)

Accident benefits

Accident benefits 1 (not important)

Accident benefits 2

Accident benefits 3

Accident benefits 4

Accident benefits 5 (most important)

Collision

Collision 1 (not important)

Collision 2

Collision 3

Collision 4

Collision 5 (most important)

Comprehensive

Comprehensive 1 (not important)

Comprehensive 2

Comprehensive 3

Comprehensive 4

Comprehensive 5 (most important)

Claims Payment/ Processing

Claims Payment/ Processing 1 (not important)

Claims Payment/ Processing 2

Claims Payment/ Processing 3

Claims Payment/ Processing 4

Claims Payment/ Processing 5 (most important)

Flexibility/ Customization of policies

Flexibility/ Customization of policies 1 (not important)

Flexibility/ Customization of policies 2

Flexibility/ Customization of policies 3

Flexibility/ Customization of policies 4

Flexibility/ Customization of policies 5 (most important)

Underwriting Expertise

Underwriting Expertise 1 (not important)

Underwriting Expertise 2

Underwriting Expertise 3

Underwriting Expertise 4

Underwriting Expertise 5 (most important)

Customer Service

Customer Service 1 (not important)

Customer Service 2

Customer Service 3

Customer Service 4

Customer Service 5 (most important)

	1 (poor)	2	3	4	5 (excellent)
Uninsured/underinsured motorist coverage	Uninsured/underinsured motorist coverage 1 (poor)	Uninsured/underinsured motorist coverage 2	Uninsured/underinsured motorist coverage 3	Uninsured/underinsured motorist coverage 4	Uninsured/underinsured motorist coverage 5 (excellent)
Non-owned auto coverage	Non-owned auto coverage 1 (poor)	Non-owned auto coverage 2	Non-owned auto coverage 3	Non-owned auto coverage 4	Non-owned auto coverage 5 (excellent)
Third party liability	Third party liability 1 (poor)	Third party liability 2	Third party liability 3	Third party liability 4	Third party liability 5 (excellent)
Property damage	Property damage 1 (poor)	Property damage 2	Property damage 3	Property damage 4	Property damage 5 (excellent)
Accident benefits	Accident benefits 1 (poor)	Accident benefits 2	Accident benefits 3	Accident benefits 4	Accident benefits 5 (excellent)
Collision	Collision 1 (poor)	Collision 2	Collision 3	Collision 4	Collision 5 (excellent)
Comprehensive	Comprehensive 1 (poor)	Comprehensive 2	Comprehensive 3	Comprehensive 4	Comprehensive 5 (excellent)
Claims Payment/ Processing	Claims Payment/ Processing 1 (poor)	Claims Payment/ Processing 2	Claims Payment/ Processing 3	Claims Payment/ Processing 4	Claims Payment/ Processing 5 (excellent)
Flexibility/ Customization of policies	Flexibility/ Customization of policies 1 (poor)	Flexibility/ Customization of policies 2	Flexibility/ Customization of policies 3	Flexibility/ Customization of policies 4	Flexibility/ Customization of policies 5 (excellent)
Underwriting Expertise	Underwriting Expertise 1 (poor)	Underwriting Expertise 2	Underwriting Expertise 3	Underwriting Expertise 4	Underwriting Expertise 5 (excellent)
Customer Service	Customer Service 1 (poor)	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5 (excellent)

1 (poor)

5 (excellent)

Uninsured/underinsured motorist coverage

Uninsured/underinsured motorist coverage 1 (poor)

Uninsured/underinsured motorist coverage 2

Uninsured/underinsured motorist coverage 3

Uninsured/underinsured motorist coverage 4

Uninsured/underinsured motorist coverage 5 (excellent)

Non-owned auto coverage

Non-owned auto coverage 1 (poor)

Non-owned auto coverage 2

Non-owned auto coverage 3

Non-owned auto coverage 4

Non-owned auto coverage 5 (excellent)

Third party liability

Third party liability 1 (poor)

Third party liability 2

Third party liability 3

Third party liability 4

Third party liability 5 (excellent)

Property damage

Property damage 1 (poor)

Property damage 2

Property damage 3

Property damage 4

Property damage 5 (excellent)

Accident benefits

Accident benefits 1 (poor)

Accident benefits 2

Accident benefits 3

Accident benefits 4

Accident benefits 5 (excellent)

Collision

Collision 1 (poor)

Collision 2

Collision 3

Collision 4

Collision 5 (excellent)

Comprehensive

Comprehensive 1 (poor)

Comprehensive 2

Comprehensive 3

Comprehensive 4

Comprehensive 5 (excellent)

Claims Payment/ Processing

Claims Payment/ Processing 1 (poor)

Claims Payment/ Processing 2

Claims Payment/ Processing 3

Claims Payment/ Processing 4

Claims Payment/ Processing 5 (excellent)

Flexibility/ Customization of policies

Flexibility/ Customization of policies 1 (poor)

Flexibility/ Customization of policies 2

Flexibility/ Customization of policies 3

Flexibility/ Customization of policies 4

Flexibility/ Customization of policies 5 (excellent)

Underwriting Expertise

Underwriting Expertise 1 (poor)

Underwriting Expertise 2

Underwriting Expertise 3

Underwriting Expertise 4

Underwriting Expertise 5 (excellent)

Customer Service

Customer Service 1 (poor)

Customer Service 2

Customer Service 3

Customer Service 4

Customer Service 5 (excellent)

Canada -Commercial Auto Insurance Survey

Question Title

* When choosing a policy for a client, generally how important are the following coverages
(5 most important, 1 not important)

Question Title

* Which commercial auto policies do you offer clients

Question Title

* How well do you think this policy performs on the below out of 5?
Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

Question Title

* Which other commercial auto policies do you offer?
Leave blank if no other policies are suitable

Question Title

* I don’t offer clients any other policies

Question Title

* Your details:
You must enter valid contact details to be entered into the prize draw.

Question Title

* When choosing a policy for a client, generally how important are the following coverages(5 most important, 1 not important)

Question Title

* Which commercial auto policies do you offer clients

Question Title

* How well do you think this policy performs on the below out of 5?Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

Question Title

* Which other commercial auto policies do you offer?Leave blank if no other policies are suitable

Question Title

* I don’t offer clients any other policies

Question Title

* Your details:You must enter valid contact details to be entered into the prize draw.

* When choosing a policy for a client, generally how important are the following coverages
(5 most important, 1 not important)

* How well do you think this policy performs on the below out of 5?
Leave blank any you are unsure about or are not relevant (1 - poor, 5 excellent)

* Which other commercial auto policies do you offer?
Leave blank if no other policies are suitable

* Your details:
You must enter valid contact details to be entered into the prize draw.