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* 1. What is your relationship to Multicap Tasmania?

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* 2. What Service/s do you or the person you support receive from us?

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* 3. What region/s do you receive services?

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* 4. How long have you been receiving services from Multicap Tasmania?

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* 5. How did you first hear about Multicap Tasmania?

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* 6. What qualities made you choose or stay with Multicap Tasmania as a provider?

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* 7. How satisfied are you with the services you receive from Multicap Tasmania?

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* 8. Do you feel that Multicap Tasmania is supporting you to reach your goals?

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* 9. If any, what areas would you suggest we improve in when it comes to our services?

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* 10. How strongly do you agree or disagree with the following statements?

  Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree
Multicap Staff understand my needs
Staff support me to make my own choices
I have agreed goals with Multicap Tasmania
Multicap Tasmania helps me work towards my goals
Staff tell me about changes happening with either my supports (who is supporting me) and the services I use. 
Staff communicate clearly and in a manner I understand 
Staff treat me with respect
Multicap Staff are appropriately trained to support me 

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* 11. Do you attend a Community Hub programme?

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* 12. How do you feel about the day program activities you attend?

  Strongly Agree  Agree Neither agree or disagree Disagree Strongly Disagree
I enjoy the programs
Programs cater to things I am interested in
There is a wide variety of programs
I enjoy socialising with others during the programs
I feel safe and supported during the programs
I feel respected and valued during the programs

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* 13. How do you feel about the choice of available day program activities?

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* 14. In regards to staff at Multicap Tasmania, please tell us your thoughts on the following statements

  Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree
The Admin and Reception staff are always willing to help with my enquiry or questions
The Rostering Team are always willing to help me with any issues or concerns
The Client Service Coordinators (Nicole, Tiarna & Lisa) listen and understand what is important and what I want to achieve
The Disability Service Support Managers (DSSM's) are always willing to help me with my enquiry
The Team Leaders are always willing to help me with my enquiry

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* 15. In regards to staff, communication and feedback at Multicap Tasmania, please tell us your thoughts on the following statements

  Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree
The staff in Finance and Invoicing are always willing to help me with my enquiry or questions
I am satisfied with the overall level of Customer Service provided
The staff at Multicap Tasmania always respond or get back to me in a reasonable amount of time
Multicap Tasmania offer opportunities to provide feedback, make complaints or make changes to the way my supports are provided

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* 16. How strongly do you agree or disagree with the following statements?

  Strongly Agree  Agree Neither agree or disagree  Disagree  Strongly Disagree
Issues raised are taken seriously
Issues raised are resolved quickly
Multicap Tasmania makes changes to its practices based on complaints I have lodged
Staff are approachable and I can raise issues with them 
Bills/Invoices are easy to understand
Bills/Invoices are accurate
Issues with financial matters are resolved quickly 

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* 17. Would you recommend Multicap Tasmania to others for supports or employment?

1 - Extremely Likely 10 - Not Likely
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i We adjusted the number you entered based on the slider’s scale.

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* 18. How likely are you to recommend Multicap Tasmania to others?

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* 19. In 2023, we launched m.power, an opportunity for people with disabilities to participate in a group forum to share their voices for change. Would you or someone you know be interested in learning more and potentially participating?

If you are interested in knowing more or joining this group, please add your
Name, Email, Phone Number:

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* 20. Do you have any other comments, questions, or concerns?

0 of 20 answered
 

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