The Service Excellence program provides monthly recognition of a Clarkson Faculty or Staff member who demonstrates our Service Excellence Values of:
Safe:
• Provide a sense of well-being about personal and physical safety
• Educate about compliance, policies, and ways to manage risk
• Promote a respectful work and living environment to explore and try new things.
• Be proactive about reporting and awareness of potential safety concerns.
Courteous:
• Act in a positive and respectful manner.
• Actively listen to gain full understanding.
• Demonstrate awareness of “everything speaks”
• Show empathy and caring
Collaborative:
• Identify all relevant stakeholders during the planning processes
• Seek input from others.
• Maintain professional communication and respect for others during all interactions
• Protectively create solutions both internally and externally
• Eliminate “it’s not my job” mentality
Responsive
• Answer correctly
• Take the time to give the right answer
• Respond with the customer end goal/need in mind; with an empathetic manner
• Respond in a timely manner (minimize the hoops)
• Be proud of your contributions; show pride to deliver exceptional service.
Candidates for the award must meet the following criteria:
• Nominee must be a full-time, or a part-time staff member or faculty member of Clarkson University.
• Must have been employed for at least one (1) year at CU.
• Can be employed at any of CU’s physical locations.
• Has not been selected as Employee of the Month within the past twelve (12) months.
• Has a positive attitude toward work responsibilities, co-workers, and customers, and serves as a role model for others.
• Is willing to take initiative, and accepts and carries out additional responsibilities beyond regular job assignments.
Disclaimer: The Recognition Committee Chair has the right to verify nomination content with the nominee’s supervisor. For privacy, the names of nominees will remain confidential and anonymous (except for Committee Chairs) and only information in the text boxes in the Nomination Form will be viewed by the Recognition Committee to avoid any bias.
