Ryan Blake - South Africa
"For years I've witnesses how other successful people around me, dealt with difficult individuals, some with success and some without. I always strugged to do so consistently, without it ending in drama.
Step up or step out has helped me, by providing me a method that helps me do so, consistently and without drama.I deal with many people in multiple other departments within the bank and have applied this methodology a few times, with great results.
I would highly recommend buying the book and learning to master what it teaches, it will improve the quality of your engagements with others at all levels."
Colette Budler - New Zealand
"Jonno really helped our leadership team to nail the ‘why’ of what we do. I have taught at this school for almost 20 years and thought I had the mission statement nailed, but working with Jonno really opened my eyes to think deeper. I loved the way Jonno worked with a brand new team to form a cohesive unit. He was professional, authentic and God honouring."
James Norman - Australia
"Jonno’s book Step Up or Step Out was THE thing I needed at a crucial point in the life of my ministry and business. I purchased it and then devoured it in the course of about 2 hours and found the exact recipe of wisdom I needed to handle a tricky situation that had been ongoing for months.
The book is not theoretical click bait - it’s practical, real world, fair dinkum management 101 material. It not only helped me deal with a difficult employee situation, but it helped us bring dignity and an amicable parting of ways to what could have otherwise been a disaster.
Not even 1 month later, I have engaged Jonno as a coach/mentor, have had the crucial conversation, am putting into practice the steps in the book, and both seeing and experiencing the starts of breakthrough in the tricky situation.
I would recommend EVERY manager, leader, pastor, teacher, or anyone who works with people to read Step Up or Step Out and put into practice the very wise, practical, and dignified approach to dealing with difficult people and work situations."
Victoria Evans - Canada
"As a former Labour Relations Consultant and Senior Training Consultant with a Canadian provincial government, I found Jonno’s book, Step Up or Step Out, to be “right on the money” regarding mistakes managers often make when connecting with staff to discuss accountability and performance issues.
In his book he clearly articulates one of the the best methodologies for getting staff to accept accountability and improve their performance or realize they are the proverbial "square peg in a round hole”. The process can facilitate the difficult employee making the voluntary decision to step out to a different position where their skills better align with another company's culture and work environment.
It’s a good, quick read that offers a clear and precise process for managers (whether new or experienced) seeking help to successfully handle difficult employees and their non-performance issues, The process demonstrates ways to minimize the stress, conflict and potential for grievances and litigation often associated with non-performance issues."