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C&S Machine Customer Service Survey
Survey Instructions
Thank you for taking the time to provide us feedback. If a question does not apply to you, please leave it blank. Thank you!
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1.
What is your Company and Contact Name? (Put N/A if you prefer to remain anonymous)
(Required.)
2.
How does our responsiveness to quoting activities and turnaround compare to your other suppliers?
1 Much Worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much Worse
2 Worse
3 About the same
4 Better
5 Much better
If you rate below a 3, please explain so we may improve:
3.
How does our responsiveness to returned phone calls & emails compare to your other suppliers?
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
If you rate below a 3, please explain so we may improve:
4.
How does our responsiveness of engineering with contract review issues or changes compare to your other suppliers?
1 Much Worse
2 Worse
3 About the same
4 Better
5 Much Better
1 Much Worse
2 Worse
3 About the same
4 Better
5 Much Better
If you rate below a 3, please explain so we may improve:
5.
How does our responsiveness to Purchase Order modification compare to your other suppliers?
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
If you rate below a 3, please explain so we may improve:
6.
How does our pricing compare to your other suppliers, with regards to similar commodity?
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
Comments:
7.
How does our on-time delivery compare to your other suppliers?
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
If you rate below a 3, please explain so we may improve:
8.
How does our quality compare with your other suppliers?
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
1 Much worse
2 Worse
3 About the same
4 Better
5 Much better
If you rate below a 3, please explain so we may improve:
9.
How satisfied are you with the value of overall service provided by C&S?
1 Not Satisfied
2
3 Satisfied
4
5 Very Satisfied
1 Not Satisfied
2
3 Satisfied
4
5 Very Satisfied
If you rate below a 3, please explain:
10.
Please indicate why you may choose to work with another company over C&S and/or how we compare to our competitors. Finally, please include any comments or suggestions you may have.
Current Progress,
0 of 10 answered