C&S Machine Customer Service Survey Survey Instructions Thank you for taking the time to provide us feedback. If a question does not apply to you, please leave it blank. Thank you! OK Question Title * 1. What is your Company and Contact Name? (Put N/A if you prefer to remain anonymous) OK Question Title * 2. How does our responsiveness to quoting activities and turnaround compare to your other suppliers? 1 Much Worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much Worse 2 Worse 3 About the same 4 Better 5 Much better If you rate below a 3, please explain so we may improve: OK Question Title * 3. How does our responsiveness to returned phone calls & emails compare to your other suppliers? 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better If you rate below a 3, please explain so we may improve: OK Question Title * 4. How does our responsiveness of engineering with contract review issues or changes compare to your other suppliers? 1 Much Worse 2 Worse 3 About the same 4 Better 5 Much Better 1 Much Worse 2 Worse 3 About the same 4 Better 5 Much Better If you rate below a 3, please explain so we may improve: OK Question Title * 5. How does our responsiveness to Purchase Order modification compare to your other suppliers? 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better If you rate below a 3, please explain so we may improve: OK Question Title * 6. How does our pricing compare to your other suppliers, with regards to similar commodity? 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better Comments: OK Question Title * 7. How does our on-time delivery compare to your other suppliers? 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better If you rate below a 3, please explain so we may improve: OK Question Title * 8. How does our quality compare with your other suppliers? 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better 1 Much worse 2 Worse 3 About the same 4 Better 5 Much better If you rate below a 3, please explain so we may improve: OK Question Title * 9. How satisfied are you with the value of overall service provided by C&S? 1 Not Satisfied 2 3 Satisfied 4 5 Very Satisfied 1 Not Satisfied 2 3 Satisfied 4 5 Very Satisfied If you rate below a 3, please explain: OK Question Title * 10. Please indicate why you may choose to work with another company over C&S and/or how we compare to our competitors. Finally, please include any comments or suggestions you may have. OK DONE