Building control services

As a recent user of the Building Control Service, we would be grateful if you would complete the following questionnaire. This will assist in our continuous programme to improve standards of service to our customers.

Question Title

* 1. In which capacity do you use the Building Control service?

Architect

Builder / Developer

Homeowner

Other (please specify)

Question Title

* 2. Please rate the following services:

	Very good	Good	Satisfactory	Poor
Advice / guidance given	Advice / guidance given Very good	Advice / guidance given Good	Advice / guidance given Satisfactory	Advice / guidance given Poor
Availability of staff	Availability of staff Very good	Availability of staff Good	Availability of staff Satisfactory	Availability of staff Poor
Attitude of staff	Attitude of staff Very good	Attitude of staff Good	Attitude of staff Satisfactory	Attitude of staff Poor
Guidance notes	Guidance notes Very good	Guidance notes Good	Guidance notes Satisfactory	Guidance notes Poor
Letters clear, and easily understood	Letters clear, and easily understood Very good	Letters clear, and easily understood Good	Letters clear, and easily understood Satisfactory	Letters clear, and easily understood Poor
Speed of response to site inspection requests	Speed of response to site inspection requests Very good	Speed of response to site inspection requests Good	Speed of response to site inspection requests Satisfactory	Speed of response to site inspection requests Poor
Telephones answered and calls returned	Telephones answered and calls returned Very good	Telephones answered and calls returned Good	Telephones answered and calls returned Satisfactory	Telephones answered and calls returned Poor
Quality of the service	Quality of the service Very good	Quality of the service Good	Quality of the service Satisfactory	Quality of the service Poor
Speed of plans examination	Speed of plans examination Very good	Speed of plans examination Good	Speed of plans examination Satisfactory	Speed of plans examination Poor
Website (where used)	Website (where used) Very good	Website (where used) Good	Website (where used) Satisfactory	Website (where used) Poor

Question Title

* 3. What aspect of the service did you find most helpful?

Question Title

* 4. What aspect of the service do you feel could be improved? (Please be specific and constructive)

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* 5. If you would to be contacted to discuss any of your comments or experiences regards our services please provide contact details?
(Please provide your name, contact number, email address and also an application number if specific to a particular site)

Name:

Application number:

Address 1:

Address 2:

City/Town:

Postal Code:

Email Address:

Phone Number:

Question Title

* 1. In which capacity do you use the Building Control service?

Question Title

* 2. Please rate the following services:

Question Title

* 3. What aspect of the service did you find most helpful?

Question Title

* 4. What aspect of the service do you feel could be improved? (Please be specific and constructive)

Question Title

* 5. If you would to be contacted to discuss any of your comments or experiences regards our services please provide contact details?(Please provide your name, contact number, email address and also an application number if specific to a particular site)

* 5. If you would to be contacted to discuss any of your comments or experiences regards our services please provide contact details?
(Please provide your name, contact number, email address and also an application number if specific to a particular site)