Jl. Kartika. P.O Box, 1062 Kuta – Bali Indonesia
Tel. (62 361) 752 725 Fax : (62 361) 752 728
Email: info@baligardenbeachresort.com
www.baligardenbeachresort.com

GUEST COMMENT CARD

Question Title

* CONTACT PERSON

Name*

Room No*

Question Title

* CHECK IN - CHECK OUT

Check in Dates

Date

Check Out Dates

Date

Question Title

* RESERVATION

	Very Good	Good	Fair	Need Improvement
Accuracy Of Reservation	Accuracy Of Reservation Very Good	Accuracy Of Reservation Good	Accuracy Of Reservation Fair	Accuracy Of Reservation Need Improvement
Prompt Service	Prompt Service Very Good	Prompt Service Good	Prompt Service Fair	Prompt Service Need Improvement
Staff Politeness	Staff Politeness Very Good	Staff Politeness Good	Staff Politeness Fair	Staff Politeness Need Improvement
Accurate Information	Accurate Information Very Good	Accurate Information Good	Accurate Information Fair	Accurate Information Need Improvement
Staff Knowledge	Staff Knowledge Very Good	Staff Knowledge Good	Staff Knowledge Fair	Staff Knowledge Need Improvement

Your Comments

Question Title

* ARRIVAL/DEPARTURE

	Very Good	Good	Fair	Need Improvement
Airport Representative	Airport Representative Very Good	Airport Representative Good	Airport Representative Fair	Airport Representative Need Improvement
Bellman	Bellman Very Good	Bellman Good	Bellman Fair	Bellman Need Improvement
Hotel Transfers	Hotel Transfers Very Good	Hotel Transfers Good	Hotel Transfers Fair	Hotel Transfers Need Improvement

Your Comments :

Question Title

* ACCOMMODATION

	Very Good	Good	Fair	Need Improvement
First Impression	First Impression Very Good	First Impression Good	First Impression Fair	First Impression Need Improvement
Room Amenities	Room Amenities Very Good	Room Amenities Good	Room Amenities Fair	Room Amenities Need Improvement
Air-Conditioning	Air-Conditioning Very Good	Air-Conditioning Good	Air-Conditioning Fair	Air-Conditioning Need Improvement
Lighting	Lighting Very Good	Lighting Good	Lighting Fair	Lighting Need Improvement
TV	TV Very Good	TV Good	TV Fair	TV Need Improvement

Your Comments :

Question Title

* HOUSEKEEPING

	Very Good	Good	Fair	Need Improvement
Room Cleanliness	Room Cleanliness Very Good	Room Cleanliness Good	Room Cleanliness Fair	Room Cleanliness Need Improvement
Bathroom Cleanliness	Bathroom Cleanliness Very Good	Bathroom Cleanliness Good	Bathroom Cleanliness Fair	Bathroom Cleanliness Need Improvement
Public Area Cleanliness	Public Area Cleanliness Very Good	Public Area Cleanliness Good	Public Area Cleanliness Fair	Public Area Cleanliness Need Improvement
Responds to Request	Responds to Request Very Good	Responds to Request Good	Responds to Request Fair	Responds to Request Need Improvement
Laundry/Dry Cleaning Quality	Laundry/Dry Cleaning Quality Very Good	Laundry/Dry Cleaning Quality Good	Laundry/Dry Cleaning Quality Fair	Laundry/Dry Cleaning Quality Need Improvement

Your Comments :

Question Title

* GUEST SERVICE

	Very Good	Good	Fair	Need Improvement
Guest Relation	Guest Relation Very Good	Guest Relation Good	Guest Relation Fair	Guest Relation Need Improvement
Wake-up Call	Wake-up Call Very Good	Wake-up Call Good	Wake-up Call Fair	Wake-up Call Need Improvement
Reception / Cashier	Reception / Cashier Very Good	Reception / Cashier Good	Reception / Cashier Fair	Reception / Cashier Need Improvement
Tour Desk	Tour Desk Very Good	Tour Desk Good	Tour Desk Fair	Tour Desk Need Improvement
Money Changer	Money Changer Very Good	Money Changer Good	Money Changer Fair	Money Changer Need Improvement
WiFi in Lobby	WiFi in Lobby Very Good	WiFi in Lobby Good	WiFi in Lobby Fair	WiFi in Lobby Need Improvement
WiFi in Room	WiFi in Room Very Good	WiFi in Room Good	WiFi in Room Fair	WiFi in Room Need Improvement
Safety & Security	Safety & Security Very Good	Safety & Security Good	Safety & Security Fair	Safety & Security Need Improvement

Your Comments :

Question Title

* GENERAL APPEARANCE

	Very Good	Good	Fair	Need Improvement
Garden/Grounds	Garden/Grounds Very Good	Garden/Grounds Good	Garden/Grounds Fair	Garden/Grounds Need Improvement
Swimming Pools	Swimming Pools Very Good	Swimming Pools Good	Swimming Pools Fair	Swimming Pools Need Improvement
Gym	Gym Very Good	Gym Good	Gym Fair	Gym Need Improvement
Beach	Beach Very Good	Beach Good	Beach Fair	Beach Need Improvement

Your Comments :

Question Title

* TARI SPA

	Very Good	Good	Fair	Need Improvement
Facility & Comfort	Facility & Comfort Very Good	Facility & Comfort Good	Facility & Comfort Fair	Facility & Comfort Need Improvement
Cleanliness	Cleanliness Very Good	Cleanliness Good	Cleanliness Fair	Cleanliness Need Improvement
Service Quality	Service Quality Very Good	Service Quality Good	Service Quality Fair	Service Quality Need Improvement

Your Comments :

Question Title

* LOBBY SHOP

	Very Good	Good	Fair	Need Improvement
Variety of Products	Variety of Products Very Good	Variety of Products Good	Variety of Products Fair	Variety of Products Need Improvement
Price of Goods	Price of Goods Very Good	Price of Goods Good	Price of Goods Fair	Price of Goods Need Improvement

Your Comments :

Question Title

* BREAKFAST BUFFET RESTAURANT

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Presentation of Buffet	Presentation of Buffet Very Good	Presentation of Buffet Good	Presentation of Buffet Fair	Presentation of Buffet Need Improvement

Your Comments :

Question Title

* KORI LOUNGE - BREAKFAST

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* RESTAURANT & BARS ROOM DELIVERY

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement

Your Comments :

Question Title

* BOARDWALK

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* SWIM UP BAR

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement

Your Comments :

Question Title

* BEACH BAR

	Very Good	Good	Fair	Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement

Your Comments :

Question Title

* WARUNG DAMAR

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* ARIBAR

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* KABAR

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* KARUM

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* WOKMIE

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* KOPI N KUE

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* TEMPIO

	Very Good	Good	Fair	Need Improvement
Quality of Food	Quality of Food Very Good	Quality of Food Good	Quality of Food Fair	Quality of Food Need Improvement
Quality of Beverage	Quality of Beverage Very Good	Quality of Beverage Good	Quality of Beverage Fair	Quality of Beverage Need Improvement
Quality of Service	Quality of Service Very Good	Quality of Service Good	Quality of Service Fair	Quality of Service Need Improvement
Free Wifi	Free Wifi Very Good	Free Wifi Good	Free Wifi Fair	Free Wifi Need Improvement

Your Comments :

Question Title

* GENERAL COMMENTS & RECOMMENDATIONS

Question Title

* WHAT SOCIAL MEDIA PLATFORM DO YOU USE MOST?

Facebook

Twitter

Instagram

Google+

Youtube

Other (please specify)

Question Title

* WHAT'S PROFILE NAME OF YOUR SOCIAL MEDIA?

Question Title

* WHERE DID YOU BOOK THE HOTEL?

Other (please specify)

Question Title

* OVERALL HOW WOULD YOU RATE YOUR STAY WITH US?

Very Good

Good

Fair

Need Improvement

Very Good

Good

Fair

Need Improvement

Question Title

* WOULD YOU STAY WITH US AGAIN WHEN YOU RETURN TO BALI?

Yes

Question Title

* ADD ME ON MONTHLY NEWSLETTER

Yes