Customer Satisfaction Survey

825 Petaluma Blvd. South, Petaluma CA 94952~ (800)553-5825
http://www.kvalinc.com

Question Title

* 1. Kval Machinery Service

	Less than expected	As expected	More than expected	Consistently more
Was the Service Technician prepared with adequate tools, parts, and documentation?	Was the Service Technician prepared with adequate tools, parts, and documentation? Less than expected	Was the Service Technician prepared with adequate tools, parts, and documentation? As expected	Was the Service Technician prepared with adequate tools, parts, and documentation? More than expected	Was the Service Technician prepared with adequate tools, parts, and documentation? Consistently more
Was the service technician professional and courteous?	Was the service technician professional and courteous? Less than expected	Was the service technician professional and courteous? As expected	Was the service technician professional and courteous? More than expected	Was the service technician professional and courteous? Consistently more
Was consistent discipline and direction provided on approach, scope, and schedule?	Was consistent discipline and direction provided on approach, scope, and schedule? Less than expected	Was consistent discipline and direction provided on approach, scope, and schedule? As expected	Was consistent discipline and direction provided on approach, scope, and schedule? More than expected	Was consistent discipline and direction provided on approach, scope, and schedule? Consistently more
Was the Service Technician knowledgeable and confident with your Kval Machinery?	Was the Service Technician knowledgeable and confident with your Kval Machinery? Less than expected	Was the Service Technician knowledgeable and confident with your Kval Machinery? As expected	Was the Service Technician knowledgeable and confident with your Kval Machinery? More than expected	Was the Service Technician knowledgeable and confident with your Kval Machinery? Consistently more
If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees?	If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees? Less than expected	If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees? As expected	If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees? More than expected	If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees? Consistently more
Did the Service Technician deliver the results and quality that were promised?	Did the Service Technician deliver the results and quality that were promised? Less than expected	Did the Service Technician deliver the results and quality that were promised? As expected	Did the Service Technician deliver the results and quality that were promised? More than expected	Did the Service Technician deliver the results and quality that were promised? Consistently more
Did the technician arrive within the agreed day/time?	Did the technician arrive within the agreed day/time? Less than expected	Did the technician arrive within the agreed day/time? As expected	Did the technician arrive within the agreed day/time? More than expected	Did the technician arrive within the agreed day/time? Consistently more
Did the Customer Service Team help you prepare and communicate throughout service process?	Did the Customer Service Team help you prepare and communicate throughout service process? Less than expected	Did the Customer Service Team help you prepare and communicate throughout service process? As expected	Did the Customer Service Team help you prepare and communicate throughout service process? More than expected	Did the Customer Service Team help you prepare and communicate throughout service process? Consistently more
Was the Service Technician responsive to your needs and requests?	Was the Service Technician responsive to your needs and requests? Less than expected	Was the Service Technician responsive to your needs and requests? As expected	Was the Service Technician responsive to your needs and requests? More than expected	Was the Service Technician responsive to your needs and requests? Consistently more

Question Title

* 2. Info:

Name

Company