SurveyMonkey Powered Online Survey

Question Title

* 1. Overall, how would you rate your experience at Su Casa?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

Comments

Question Title

* 2. Please choose the most accurate answer for each of the following statements regarding your interactions with the Su Casa team?

	Completely Disagree	Disagree Somewhat	Neither Agree or Disagree	Agree Somewhat	Completely Agree
Staff were Professional and Polite	Staff were Professional and Polite Completely Disagree	Staff were Professional and Polite Disagree Somewhat	Staff were Professional and Polite Neither Agree or Disagree	Staff were Professional and Polite Agree Somewhat	Staff were Professional and Polite Completely Agree
Staff were Fun and Friendly	Staff were Fun and Friendly Completely Disagree	Staff were Fun and Friendly Disagree Somewhat	Staff were Fun and Friendly Neither Agree or Disagree	Staff were Fun and Friendly Agree Somewhat	Staff were Fun and Friendly Completely Agree
Staff was Helpful and Quickly Resolved Issues	Staff was Helpful and Quickly Resolved Issues Completely Disagree	Staff was Helpful and Quickly Resolved Issues Disagree Somewhat	Staff was Helpful and Quickly Resolved Issues Neither Agree or Disagree	Staff was Helpful and Quickly Resolved Issues Agree Somewhat	Staff was Helpful and Quickly Resolved Issues Completely Agree
Staff Provided Quick and Clear Communication	Staff Provided Quick and Clear Communication Completely Disagree	Staff Provided Quick and Clear Communication Disagree Somewhat	Staff Provided Quick and Clear Communication Neither Agree or Disagree	Staff Provided Quick and Clear Communication Agree Somewhat	Staff Provided Quick and Clear Communication Completely Agree
I Felt Valued as a Client	I Felt Valued as a Client Completely Disagree	I Felt Valued as a Client Disagree Somewhat	I Felt Valued as a Client Neither Agree or Disagree	I Felt Valued as a Client Agree Somewhat	I Felt Valued as a Client Completely Agree
Reliable, Knowledgeable Staff	Reliable, Knowledgeable Staff Completely Disagree	Reliable, Knowledgeable Staff Disagree Somewhat	Reliable, Knowledgeable Staff Neither Agree or Disagree	Reliable, Knowledgeable Staff Agree Somewhat	Reliable, Knowledgeable Staff Completely Agree
Deadlines Were Met	Deadlines Were Met Completely Disagree	Deadlines Were Met Disagree Somewhat	Deadlines Were Met Neither Agree or Disagree	Deadlines Were Met Agree Somewhat	Deadlines Were Met Completely Agree

Comments

Question Title

* 3. Did you feel confident in Su Casa's understanding of building practices, codes, and city regulations?

Yes

If No, help us understand your answer choice:

Question Title

* 4. In terms of creativity, what percentage (%) of the overall project did you feel you had to give your own creative feedback on?

0-10% : I didn't need to give any feedback. Su Casa's creativity was exactly what I needed.

10-30% : I needed to give some feedback and clarity to Su Casa's creative vision.

30-50% : My creative feedback and Su Casa's creativity were equally weighted.

50-70% : I gave more creative feedback than I expected.

70-90% : Su Casa met some creative expectations, but I provided the majority of the creative direction.

90-100%: I needed to guide the majority the creative aspects of the design.

Comments

Question Title

* 5. Do you feel Su Casa expanded on your vision and gave you great suggestions when there were possible road blocks or things you weren’t sold on in the design?

Yes

Please explain

Question Title

* 6. Did we help ease on the stress of the design process or the build process for you or did we add stress?

Su Casa Added More Stress to the Design Process

Su Casa Eased on the Design Stress

Please Explain

	Completely Disagree	Disagree Somewhat	Neither Agree or Disagree	Agree Somewhat	Completely Agree
Highly Creative, Innovative Design	Highly Creative, Innovative Design Completely Disagree	Highly Creative, Innovative Design Disagree Somewhat	Highly Creative, Innovative Design Neither Agree or Disagree	Highly Creative, Innovative Design Agree Somewhat	Highly Creative, Innovative Design Completely Agree
My Home Design is Unique	My Home Design is Unique Completely Disagree	My Home Design is Unique Disagree Somewhat	My Home Design is Unique Neither Agree or Disagree	My Home Design is Unique Agree Somewhat	My Home Design is Unique Completely Agree
Punctual Delivery of Plans	Punctual Delivery of Plans Completely Disagree	Punctual Delivery of Plans Disagree Somewhat	Punctual Delivery of Plans Neither Agree or Disagree	Punctual Delivery of Plans Agree Somewhat	Punctual Delivery of Plans Completely Agree
Design Exceeded My Vision and Expectations	Design Exceeded My Vision and Expectations Completely Disagree	Design Exceeded My Vision and Expectations Disagree Somewhat	Design Exceeded My Vision and Expectations Neither Agree or Disagree	Design Exceeded My Vision and Expectations Agree Somewhat	Design Exceeded My Vision and Expectations Completely Agree
High Quality Drawings	High Quality Drawings Completely Disagree	High Quality Drawings Disagree Somewhat	High Quality Drawings Neither Agree or Disagree	High Quality Drawings Agree Somewhat	High Quality Drawings Completely Agree
Design was Well Thought Out	Design was Well Thought Out Completely Disagree	Design was Well Thought Out Disagree Somewhat	Design was Well Thought Out Neither Agree or Disagree	Design was Well Thought Out Agree Somewhat	Design was Well Thought Out Completely Agree

Completely Disagree

Disagree Somewhat

Neither Agree or Disagree

Agree Somewhat

Completely Agree

Highly Creative, Innovative Design

Highly Creative, Innovative Design Completely Disagree

Highly Creative, Innovative Design Disagree Somewhat

Highly Creative, Innovative Design Neither Agree or Disagree

Highly Creative, Innovative Design Agree Somewhat

Highly Creative, Innovative Design Completely Agree

My Home Design is Unique

My Home Design is Unique Completely Disagree

My Home Design is Unique Disagree Somewhat

My Home Design is Unique Neither Agree or Disagree

My Home Design is Unique Agree Somewhat

My Home Design is Unique Completely Agree

Punctual Delivery of Plans

Punctual Delivery of Plans Completely Disagree

Punctual Delivery of Plans Disagree Somewhat

Punctual Delivery of Plans Neither Agree or Disagree

Punctual Delivery of Plans Agree Somewhat

Punctual Delivery of Plans Completely Agree

Design Exceeded My Vision and Expectations

Design Exceeded My Vision and Expectations Completely Disagree

Design Exceeded My Vision and Expectations Disagree Somewhat

Design Exceeded My Vision and Expectations Neither Agree or Disagree

Design Exceeded My Vision and Expectations Agree Somewhat

Design Exceeded My Vision and Expectations Completely Agree

High Quality Drawings

High Quality Drawings Completely Disagree

High Quality Drawings Disagree Somewhat

High Quality Drawings Neither Agree or Disagree

High Quality Drawings Agree Somewhat

High Quality Drawings Completely Agree

Design was Well Thought Out

Design was Well Thought Out Completely Disagree

Design was Well Thought Out Disagree Somewhat

Design was Well Thought Out Neither Agree or Disagree

Design was Well Thought Out Agree Somewhat

Design was Well Thought Out Completely Agree

	Completely Disagree	Disagree Somewhat	Neither Agree or Disagree	Agree Somewhat	Completely Agree
Fun, Enjoyable Process	Fun, Enjoyable Process Completely Disagree	Fun, Enjoyable Process Disagree Somewhat	Fun, Enjoyable Process Neither Agree or Disagree	Fun, Enjoyable Process Agree Somewhat	Fun, Enjoyable Process Completely Agree
Design Process exceeded my Expectations	Design Process exceeded my Expectations Completely Disagree	Design Process exceeded my Expectations Disagree Somewhat	Design Process exceeded my Expectations Neither Agree or Disagree	Design Process exceeded my Expectations Agree Somewhat	Design Process exceeded my Expectations Completely Agree
Good Value for Money	Good Value for Money Completely Disagree	Good Value for Money Disagree Somewhat	Good Value for Money Neither Agree or Disagree	Good Value for Money Agree Somewhat	Good Value for Money Completely Agree
Deadlines Were Met	Deadlines Were Met Completely Disagree	Deadlines Were Met Disagree Somewhat	Deadlines Were Met Neither Agree or Disagree	Deadlines Were Met Agree Somewhat	Deadlines Were Met Completely Agree
I was Well-informed and Involved	I was Well-informed and Involved Completely Disagree	I was Well-informed and Involved Disagree Somewhat	I was Well-informed and Involved Neither Agree or Disagree	I was Well-informed and Involved Agree Somewhat	I was Well-informed and Involved Completely Agree
The Process was Easy and Straightforward	The Process was Easy and Straightforward Completely Disagree	The Process was Easy and Straightforward Disagree Somewhat	The Process was Easy and Straightforward Neither Agree or Disagree	The Process was Easy and Straightforward Agree Somewhat	The Process was Easy and Straightforward Completely Agree

Completely Disagree

Disagree Somewhat

Neither Agree or Disagree

Agree Somewhat

Completely Agree

Fun, Enjoyable Process

Fun, Enjoyable Process Completely Disagree

Fun, Enjoyable Process Disagree Somewhat

Fun, Enjoyable Process Neither Agree or Disagree

Fun, Enjoyable Process Agree Somewhat

Fun, Enjoyable Process Completely Agree

Design Process exceeded my Expectations

Design Process exceeded my Expectations Completely Disagree

Design Process exceeded my Expectations Disagree Somewhat

Design Process exceeded my Expectations Neither Agree or Disagree

Design Process exceeded my Expectations Agree Somewhat

Design Process exceeded my Expectations Completely Agree

Good Value for Money

Good Value for Money Completely Disagree

Good Value for Money Disagree Somewhat

Good Value for Money Neither Agree or Disagree

Good Value for Money Agree Somewhat

Good Value for Money Completely Agree

Deadlines Were Met

Deadlines Were Met Completely Disagree

Deadlines Were Met Disagree Somewhat

Deadlines Were Met Neither Agree or Disagree

Deadlines Were Met Agree Somewhat

Deadlines Were Met Completely Agree

I was Well-informed and Involved

I was Well-informed and Involved Completely Disagree

I was Well-informed and Involved Disagree Somewhat

I was Well-informed and Involved Neither Agree or Disagree

I was Well-informed and Involved Agree Somewhat

I was Well-informed and Involved Completely Agree

The Process was Easy and Straightforward

The Process was Easy and Straightforward Completely Disagree

The Process was Easy and Straightforward Disagree Somewhat

The Process was Easy and Straightforward Neither Agree or Disagree

The Process was Easy and Straightforward Agree Somewhat

The Process was Easy and Straightforward Completely Agree

Su Casa Client Feedback Survey

Question Title

* 1. Overall, how would you rate your experience at Su Casa?

Question Title

* 2. Please choose the most accurate answer for each of the following statements regarding your interactions with the Su Casa team?

Question Title

* 3. Did you feel confident in Su Casa's understanding of building practices, codes, and city regulations?

Question Title

* 4. In terms of creativity, what percentage (%) of the overall project did you feel you had to give your own creative feedback on?

Question Title

* 5. Do you feel Su Casa expanded on your vision and gave you great suggestions when there were possible road blocks or things you weren’t sold on in the design?

Question Title

* 6. Did we help ease on the stress of the design process or the build process for you or did we add stress?

Question Title

* 7. Please choose the most accurate answer for each of the following statements regarding the drawings and design you received from Su Casa?

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* 8. In your own words, briefly describe why you chose Su Casa to design your home?

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* 9. Please choose the most accurate answer for each of the following statements regarding your overall experience with Su Casa?

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* 10. What changes would you suggest that could help improve client experience at Su Casa?