Santa Rosa County Library System

Customer Feedback Survey

Please take a moment to answer this anonymous survey about the library.

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* 1. Do you have a library card?

Yes

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* 2. Which library do you visit most frequently?

Family History & Research Center (Genealogy)

Gulf Breeze

Jay

Milton

Navarre

Pace

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* 3. On average, how often do you visit the library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 4. If you answered "Never," please tell us what would make you decide to visit us:

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* 5. On average, how often do you use our online resources (databases, Libby, website, etc.)?

Daily

Weekly

Monthly

Less than once a month

Never

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* 6. If you answered "Never," please tell us what would make you decide to use our online resources:

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* 7. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	Don't know/not applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know/not applicable
Collection (books, DVDs, music, newspapers, etc.)	Collection (books, DVDs, music, newspapers, etc.) Excellent	Collection (books, DVDs, music, newspapers, etc.) Good	Collection (books, DVDs, music, newspapers, etc.) Fair	Collection (books, DVDs, music, newspapers, etc.) Poor	Collection (books, DVDs, music, newspapers, etc.) Don't know/not applicable
eSources (hoopla, OverDrive/Libby)	eSources (hoopla, OverDrive/Libby) Excellent	eSources (hoopla, OverDrive/Libby) Good	eSources (hoopla, OverDrive/Libby) Fair	eSources (hoopla, OverDrive/Libby) Poor	eSources (hoopla, OverDrive/Libby) Don't know/not applicable
Programs (book clubs, classes, storytimes, etc.)	Programs (book clubs, classes, storytimes, etc.) Excellent	Programs (book clubs, classes, storytimes, etc.) Good	Programs (book clubs, classes, storytimes, etc.) Fair	Programs (book clubs, classes, storytimes, etc.) Poor	Programs (book clubs, classes, storytimes, etc.) Don't know/not applicable
Online services (web site, catalog, research databases, etc.)	Online services (web site, catalog, research databases, etc.) Excellent	Online services (web site, catalog, research databases, etc.) Good	Online services (web site, catalog, research databases, etc.) Fair	Online services (web site, catalog, research databases, etc.) Poor	Online services (web site, catalog, research databases, etc.) Don't know/not applicable
ILL (InterLibrary Loan)	ILL (InterLibrary Loan) Excellent	ILL (InterLibrary Loan) Good	ILL (InterLibrary Loan) Fair	ILL (InterLibrary Loan) Poor	ILL (InterLibrary Loan) Don't know/not applicable
Library policies	Library policies Excellent	Library policies Good	Library policies Fair	Library policies Poor	Library policies Don't know/not applicable
Computers, printers, copiers and WiFi	Computers, printers, copiers and WiFi Excellent	Computers, printers, copiers and WiFi Good	Computers, printers, copiers and WiFi Fair	Computers, printers, copiers and WiFi Poor	Computers, printers, copiers and WiFi Don't know/not applicable
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't know/not applicable
Library buildings (exterior spaces, seating areas, meeting spaces, etc.)	Library buildings (exterior spaces, seating areas, meeting spaces, etc.) Excellent	Library buildings (exterior spaces, seating areas, meeting spaces, etc.) Good	Library buildings (exterior spaces, seating areas, meeting spaces, etc.) Fair	Library buildings (exterior spaces, seating areas, meeting spaces, etc.) Poor	Library buildings (exterior spaces, seating areas, meeting spaces, etc.) Don't know/not applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/not applicable

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* 8. How important is each of the following library services to you?

	Very important	Important	Somewhat important	Not important	Don't know/not applicable
Borrowing materials (books, DVDs, music, etc.)	Borrowing materials (books, DVDs, music, etc.) Very important	Borrowing materials (books, DVDs, music, etc.) Important	Borrowing materials (books, DVDs, music, etc.) Somewhat important	Borrowing materials (books, DVDs, music, etc.) Not important	Borrowing materials (books, DVDs, music, etc.) Don't know/not applicable
Programs (book clubs, classes, storytimes, etc.)	Programs (book clubs, classes, storytimes, etc.) Very important	Programs (book clubs, classes, storytimes, etc.) Important	Programs (book clubs, classes, storytimes, etc.) Somewhat important	Programs (book clubs, classes, storytimes, etc.) Not important	Programs (book clubs, classes, storytimes, etc.) Don't know/not applicable
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat important	Reference (research assistance from librarians) Not important	Reference (research assistance from librarians) Don't know/not applicable
Computers, printers, copiers and WiFi	Computers, printers, copiers and WiFi Very important	Computers, printers, copiers and WiFi Important	Computers, printers, copiers and WiFi Somewhat important	Computers, printers, copiers and WiFi Not important	Computers, printers, copiers and WiFi Don't know/not applicable
Help using computers, printers, etc.	Help using computers, printers, etc. Very important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat important	Help using computers, printers, etc. Not important	Help using computers, printers, etc. Don't know/not applicable
Study rooms/reading areas	Study rooms/reading areas Very important	Study rooms/reading areas Important	Study rooms/reading areas Somewhat important	Study rooms/reading areas Not important	Study rooms/reading areas Don't know/not applicable
Community meeting rooms	Community meeting rooms Very important	Community meeting rooms Important	Community meeting rooms Somewhat important	Community meeting rooms Not important	Community meeting rooms Don't know/not applicable
Internet access	Internet access Very important	Internet access Important	Internet access Somewhat important	Internet access Not important	Internet access Don't know/not applicable
ILL (Interlibrary Loan)	ILL (Interlibrary Loan) Very important	ILL (Interlibrary Loan) Important	ILL (Interlibrary Loan) Somewhat important	ILL (Interlibrary Loan) Not important	ILL (Interlibrary Loan) Don't know/not applicable
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Very important	Online services (website, catalog, research databases, etc.) Important	Online services (website, catalog, research databases, etc.) Somewhat important	Online services (website, catalog, research databases, etc.) Not important	Online services (website, catalog, research databases, etc.) Don't know/not applicable
eSources (hoopla, OverDrive/Libby)	eSources (hoopla, OverDrive/Libby) Very important	eSources (hoopla, OverDrive/Libby) Important	eSources (hoopla, OverDrive/Libby) Somewhat important	eSources (hoopla, OverDrive/Libby) Not important	eSources (hoopla, OverDrive/Libby) Don't know/not applicable
Newspapers and magazines	Newspapers and magazines Very important	Newspapers and magazines Important	Newspapers and magazines Somewhat important	Newspapers and magazines Not important	Newspapers and magazines Don't know/not applicable
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very important	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat important	Overall, how important is the library to you and your family? Not important	Overall, how important is the library to you and your family? Don't know/not applicable

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* 9. Which new services would you like to see? Check all that apply.

Bookmobile

Homebound services

Technology classes (basic computer skills, smartphone/tablet tutorials, etc.)

Family history classes and tutorials

Educator resources and support

Small business support

Job search and resume help

Homeschool resources and support

Programs/materials in languages other than English

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* 10. Which format do you prefer for music?

CDs

Streaming (hoopla)

Don't use/Not applicable

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* 11. Which format do you prefer for movies/TV?

DVDs

Blu-ray

Streaming (hoopla)

Don't use/Not applicable

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* 12. Which format do you prefer for magazines?

eMagazines (OverDrive/Libby)

Don't use/Not applicable

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* 13. How do you typically find out about library programs? Check all that apply.

Library website

Social media (Facebook)

Newspaper

Signs or flyers in the library

Word of mouth

Library staff

Don't know/not applicable

Other (please specify)

We value your opinions. Please answer the following questions:

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* 14. What do you value most about the library?

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* 15. How could the library or its services be improved?

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* 16. How does the library benefit you or your community?

Please tell us about yourself so that we may better serve you. Please check one answer for each of the following:

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* 17. How old are you?

12 or under

13-17

18-64

64 or older

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* 18. What is your preferred language?

English

Spanish

Other (please specify)

The Santa Rosa County Library System is supported by our local Friends of the Library groups. These groups are made up of dedicated volunteers who advocate for libraries, raise much needed funds, sponsor programs and special events and host popular book sales.

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* 19. Are you interested in learning more or joining your library's Friends group?

Already involved

Interested

Not interested

Thank you for your time! If you have questions about this survey or about the library, please contact us at libraries@santarosa.fl.gov.