Berrigan Shire Council is reviewing our Customer Experience Charter as part of the development of a Customer First Strategy. We recognise that traditionally customer service has been reactive, we want to do better!
Through our Community Strategic Plan 2040, we’ve heard that you, our community wants it to be easier to "do business with us" and "enhance communication between Council and residents."
Your feedback is invaluable in shaping this new approach. We want to better understand your expectations and how you prefer to be communicated with, so we can serve you more effectively.
We invite you to share your thoughts and help us improve our services for everyone in the community.

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* 1. We would like to know a little about you!
What is your age demographic?

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* 2. Do you live within the Berrigan Shire?

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* 3. What have been your main reasons for contacting Council in the last 6 months?
Please select all that apply

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* 4. How would you rate your overall experience with Council over the last 6 months?

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* 5. When you contact Council with a query or issue, what is your expectation for a response timeframe?

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* 6. When dealing with more complex issues (e.g., development applications, permits), what timeframe do you expect for a resolution or update?

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* 7. If there are delays or extended timeframes for resolving your issue, how would you prefer to be updated?

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* 8. Have you ever experienced delays in receiving a response from the council

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* 9. How satisfied are you with the availability of online services or information provided by the council?

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* 10. How well does the council communicate important information (e.g., news, updates, changes in services)?

Very Poor Very Well
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 11. How often would you like to receive updates or communication from the council?

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* 12. How would you like Council to communicate (e.g., news, updates, changes in services) moving forward?

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* 13. How satisfied are you with the opportunities provided by the council to give feedback or engage in decision-making processes?

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* 14. Did you access the Council website to solve your query prior to contacting customer service?
Please select one response only

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* 15. Thinking about the last in-person contact you had with Council, how would you rate the overall
customer service you received?

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* 16. Thinking about the last telephone contact you had with Council, how would you rate the overall
customer service you received?

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* 17. Thinking about the last email correspondence you had with Council, how would you rate the overall interaction?

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* 18. If you have any further feedback, we would love to hear it.

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