FSB - Reader survey 2016 FSB - Reader Survey 2016 Question Title * 1. How long have you been in the field service industry? <5 years 5-10 years 11-20 years 21-30 years More than 30 years Question Title * 2. What is your main job function? Owner/MD/CEO/Independent contractor Purchasing officer Fleet manager Business unit manager Field service technician Apprentice Other (please specify) Question Title * 3. Do you influence product purchasing decisions? Yes, I am the key decision maker Occasionally No Question Title * 4. How many in-field employees does your company have? 1–5 6–20 21–50 51–250 251+ Question Title * 5. How many office-based employees does your company have? 1–5 6–20 21–50 51–250 251+ Question Title * 6. What regions does your field team operate in? (Select as many as apply) NSW – metropolitan NSW – regional (includes ACT) VIC – metropolitan VIC – regional Qld – metropolitan Qld – regional SA – metropolitan SA – regional WA – metropolitan WA – regional Tasmania Northern Territory Question Title * 7. Which industries do your primarily work in? Residential building construction Commercial or industrial building construction Electrical Plumbing Energy infrastructure or utilities HVAC Security Landscaping Other (please specify) Question Title * 8. Which best describes the set-up of your field service operations? A cost centre, in support of sales functions A separate profit centre, with its own profit and loss responsibilities Pure service company Other (please specify) Question Title * 9. What are currently the greatest challenges to field service performance optimisation? Customer demand for quicker response times Customer demand for improved asset availability Need to improve workforce utilisation and productivity Need to improve service process efficiencies Internal mandate to increase service profitability Other (please specify) Question Title * 10. What strategies will you implement to address these challenges? Develop internal techniques to measure field service performance Invest in tools to provide technicians with real-time access to required data and information in-field Integrate new technologies into existing field service operations (mobile devices, tablets etc.) Better integrate in-field and back-office processes Other (please specify) Question Title * 11. Which best describes your current field service management solution? A series of manual (or paper-based) processes An internally developed automated solution An off-the-shelf automated solution with no modifications An off-the-shelf automated solution with some customisation A fully customised solution Other (please specify) Question Title * 12. If you were to consider new software to improve your service productivity, what would be the main functionality you would want? Electronic job allocation with paperless job cards Parts scanning with auto replenishment Access to service history and next service due date Service job creation Real-time integration to back end systems Question Title * 13. Do you see improved service performance as a key to future growth of your business? Yes No Not sure Question Title * 14. What types of products will you/your business be purchasing in the next 6-12 months? Hardware - (GPS / navigation, Tools, Personal mobile devices) Software - (Field service management, ERP, Remote monitoring, accounting) Vehicles - (Vans, Utes, Sedans, Trucks) Vehicle fit-outs & associated - (Racking and shelving, Service bodies, Leasing) Other (please specify) Question Title * 15. What types of content would you like to see in Field Service Business magazine? Standards and regulations updates Technical articles Case studies Industry commentary Reader-submitted reviews of products/services Training courses & events Ask your peers technical questions/answers Other (please specify) Question Title * 16. How often do you visit www.fieldservicebusiness.com.au? Daily Fortnightly Monthly Every few months Never Question Title * 17. How do you reach the website if/when you visit? Type in the URL manually Via a bookmark Via the FSB eNewsletter From a web search (e.g. Google) Link from another website Referral from the magazine Don’t visit Question Title * 18. How long have you been reading FSB magazine or the FSB eNewsletter? 1 year 6 months 3 months 1 month Question Title * 19. How old are you? <25 25–39 40–54 55+ Question Title * 20. Are you or your staff likely to undergo further education or training in the next twelve months? Yes, (please detail in the comment field) No (please specify) Next