Client Feedback Survey - Help us grow and learn how to serve you better.

Question Title

* 1. How satisfied are you with your experiences with Midwest Laboratories?

Extremely satisfied

Very satisfied

Somewhat satisfied

Very dissatisifed

Extremely dissatisfied

Please share with us any specific experiences to help us recognize our staff or improve our service.

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* 2. How satisfied are you with your testing results?

Very satisfied, my results are consistent and meet expected levels

Satisfied, my results vary but are within expected ranges

Neither satisfied nor dissatisfied

Dissatisfied, my results need reran often or there have been problems hitting expected levels/values

Very dissatisfied, I am looking for an alternative lab to do my testing

Please provide any specific examples, analytes, or additional details

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* 3. Does Midwest Labs meet your expected turnaround time? (per our fee schedule or quote).

Yes, they EXCEED my expectations compared to other labs

Yes, they MEET the expected turnaround time

NO, turnaround times are consistently delayed

Dissatisfied (Please provide us with feedback to improve our performance)

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* 4. Are your inquiries at MWL resolved effectively?

Yes

No- My inquiries are not handled effectively

No- I often do not receive answers from my inquiries

No- I would like someone to follow up with me directly to discuss further

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* 5. Do you understand and use the MyLab Portal to submit your samples?

Yes

No- (Please specify the reason you do not utilize the system).

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* 6. Would you like an annual account review with our Director of Customer Success and your Account Manager?

Yes

If yes, please provide your company, name, and preferred contact method (email or phone number).

Client Feedback Survey - Help us grow and learn how to serve you better.

Question Title

* 1. How satisfied are you with your experiences with Midwest Laboratories?

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* 2. How satisfied are you with your testing results?

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* 3. Does Midwest Labs meet your expected turnaround time? (per our fee schedule or quote).

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* 4. Are your inquiries at MWL resolved effectively?

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* 5. Do you understand and use the MyLab Portal to submit your samples?

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* 6. Would you like an annual account review with our Director of Customer Success and your Account Manager?

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* 7. How likely is it that you would recommend Midwest Laboratories to a friend or colleague? (1 being not likely, 10 being extremely likely).

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* 8. Please provide any additional feedback on how we can best serve your industry and company in the coming year.

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* 9. Can you please share your company name and a point of contact? (Please include a phone number or email).